Progressive Grocer - June 2018 - 90

COVER FEATURE

2018 Top Women in Grocery
Danielle Gordon
Operations
Specialist,
The Kroger Co./
Columbus

Gordon became
an Our Promise specialist for 25
stores last January; previously,
she was a store manager and
was promoted to drug/general
merchandise coordinator for two
districts in 2017.
She increased weekly sales
in both districts by 4.7 percent
and 5 percent, respectively,
and customer satisfaction
scores also rose, thanks to
her coaching of associates
and store leaders in merchandising, inventory control and
back-room best practices.
Gordon boosted the district's
center store sales and operations, working with department
leaders to implement inventory
management practices to improve sales forecasting.

Jade Hoefer

Deli/Bakery
Coordinator,
Kroger Co./Dillons

District Human
Resources
Manager,
The Kroger Co./
Columbus

Markiewitz was recently
selected to be an Our Promise
specialist in her district; while still
a district human resources manager, from April 2017 to January
2018, she improved her district's
turnover rate by 12 percent.
She helped cut the turnover
rate at two Toledo stores in her
district; the first store went from
85 percent to 64 percent in just
under a year, while the second store's rate plunged by 18
percent.
Markiewitz spearheaded
Kroger's Six Steps to Success
retention program in her district
to prepare HR managers for
success.

Marcie Wiles

Customer 1st
Manager,
The Kroger Co./
Dillon's

Although Hoefer
only started her
current role in October 2017,
she helped increase total department sales at four locations
within one quarter, and she
wrote a manual for successful
deli inventory processes.

Wiles created
uplifting experiences for customers, communities
and associates through her
collaborative work on customer-based metrics, coaching organizational teams and working
with associate cultural councils.

In one store, she helped the
department turn a negative sales
trend to positive with increases
of 4.5 percent in deli and 4.3
percent in bakery.

She developed a new
approach to standards walks,
bringing the entire leadership
team to stores weekly for training
and development of management teams; the division and districts improved in all key overall
customer satisfaction metrics.

When another store underwent a total remodel, a
Starbucks was added; with
effective associate training,
Hoefer helped the coffee
shop achieve some of the
highest daily sales performances in the division.

90

April Markiewitz

progressivegrocer.com

She is active in Kroger's Women's Edge associate resource
group and participates in several
community programs, from soup
kitchens to a "random act of
kindness" event.

Felicia Delk

Division Talent
and Development
Manager,
The Kroger Co./
Dallas

Delk achieved division reduction in turnover from 93 percent
to 80 percent, with a bottom-line
cost savings of $3.1 million.
She led the streamlining of
the pharmacy staffing process
in her division, which was the
only one to undertake such a
project, leading to a significant drop in background errors; the new model has been
recognized by the pharmacy
compliance committee and is
being considered for adoption
company-wide.
Delk successfully piloted a
retention program that was adopted by 110 store locations and
reduced turnover; total headcount rose by 1,201 associates.

Inshirah
Marchan

Division Talent
and Development
Manager,
The Kroger Co./
Food 4 Less

Responsible for human
resources talent for more than
11,000 associates across 129
stores, Marchan also oversees
the company's executive development program.
Recently promoted to her
current role, she modernized
hiring, promotion and training
processes for her division,
including partnering to roll out a
Start Fresh process for the Food
4 Less division; she also completed the USC-FIM program this
past year, in which her team won
the capstone project.
Marchan joined the mentoring
program for NEW of Southern
California and is a board member
at nonprofit Nerdrules Inc.

RISING STARS

Rachel Booker
Grocery
Merchandising
Sales Manager,
The Kroger Co./
Delta

In 2017, Booker led key
initiatives that helped push the
grocery department to an estimated $1.7 billion in total sales,
which was a 4 percent increase
over 2016.
She lobbied the Arkansas General Assembly to allow expanded
variety wine sales throughout the
state, except in dry counties.
Booker led the rollout of wine
in 19 stores across Arkansas
after gaining approval from the
state legislature, taking on such
duties as merchandising, pricing
and training wine stewards; her
efforts resulted in an estimated
$7.8 million increase in wine sales
in the state.

Rhonda Etnire

District Human
Resources Manager,
The Kroger Co./
Fred Meyer

Etnire oversees the human
resources operations of 19 locations and 4,500 associates.
Last year, she led her teams
to reduce annual turnover,
equaling $750,000 in savings to
the company; she also conducted town hall meetings in seven
locations selected as opportunity
locations, helping to create action
plans that led to improvements
in associate satisfaction surveys
during a time of major organizational change.
Etnire's fundraising effort
earned her a 2016-17 Gold
Level Sponsor Award from Junior
Achievement of Idaho; outside
of work, she's a member of the
American Heart Association's
Idaho executive leadership team.


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Table of Contents for the Digital Edition of Progressive Grocer - June 2018

Contents
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