Progressive Grocer - November 2018 - 52
2018 Grocery Tech Trends Study
The role played by technology in the grocer's digital
transformation is evolving and accelerating. It is
moving beyond its traditional role as an underlying
support system for effectively managing highvolume, large-scale, high-revenue businesses.
In the modern grocery enterprise, technology
has evolved into an advanced tool that optimizes
decision-making, learns as it goes, recommends
next-best actions, and moves at a faster speed than ever before.
Unlike prior years, when technology was viewed as a necessary evil,
grocers are embracing tech investment today as a hedge against fastmoving competitors and a catalyst for growing revenue and earning the
loyalty of omnichannel shoppers.
A big reason for the embrace of technology today is the growing
maturity of off-the-shelf solutions, especially in such areas as merchandise
management, the supply chain and labor management. Another reason
is that cloud options offer grocers a new delivery model that can be less
expensive and less burdensome to deploy for the IT department.
However, the biggest reason for the embrace of technology is that omnichannel and in-store technologies are proven tools to drive new revenue
and, on the flipside, protect revenue from going to innovative competitors.
This is the third annual Grocery Tech Trends Study, created in collaboration
between RIS News and Progressive Grocer, and once again we benchmark
the status and future investment plans for 59 essential technology grocery
solutions. By looking at the data in the study about up-to-date technology
in place, grocers can compare the status of their tech stack against their
competitors. Just as importantly, they can also look at the investment data for
all 59 solutions and determine if their tech stacks are ahead of the competition
or falling behind. (See charts at right for who responded in the study.)
Like last year, the major theme that emerged from the findings is the
grocer's embrace of digital transformation, a term that refers to a large multiphase, multi-year process. Although much work has already been done, much
more work lies ahead as grocers seek to grow their businesses in a highly
competitive environment and meet the rising expectations of their customers.
Editorial Director, RIS News
Number of Stores
$5 billion $10 billion
$1 billion $5 billion
$500 million $1 billion
Year-Over-Year Change in Revenue
Table of Contents for the Digital Edition of Progressive Grocer - November 2018