Government Technology - May 2008 - (Page 41)

Lagan 311 ™ The solution you need to give them the answers they need. Lagan 311TM is a scalable and secure, high-performance solution designed speciﬁcally for 311 call centers. It allows community members to access the services they need with a single call. It enables you to deliver services rapidly and cost effectively. With Lagan 311, caller information is captured once and routed automatically for resolution. Highly conﬁgurable and quick to deploy, Lagan 311 is your fastest, lowest-risk solution for providing mission critical, non-emergency services to communities. Get the 311 on Lagan: Web: Phone: Email: www.lagan.com 800.550.1824 311@lagan.com COTS 311 Call Center Solution Extended CRM Capabilities Business Intelligence Delivery Services Connecting Governments and People http://www.lagan.com http://www.lagan.com Table of Contents for the Digital Edition of Government Technology - May 2008Government Technology - May 2008ContentsPoint of ViewThe Last MileBig PictureOn the SceneFour Questions for …Turning Over a New LeafCrash DietBudget Blues?Failing Grade?Running the NumbersThe 311 ReportHigh-Tech CorrectionsHow It WorksSpectrumTwo CentsProductsPersonal ComputingSignal: NoiseGovernment Technology - May 2008Government Technology - May 2008 - Government Technology - May 2008 (Page 1)Government Technology - May 2008 - Government Technology - May 2008 (Page 2)Government Technology - May 2008 - Contents (Page 3)Government Technology - May 2008 - Contents (Page 4)Government Technology - May 2008 - Contents (Page 5)Government Technology - May 2008 - Point of View (Page 6)Government Technology - May 2008 - Point of View (Page 7)Government Technology - May 2008 - The Last Mile (Page 8)Government Technology - May 2008 - The Last Mile (Page 9)Government Technology - May 2008 - Big Picture (Page 10)Government Technology - May 2008 - Big Picture (Page 11)Government Technology - May 2008 - On the Scene (Page 12)Government Technology - May 2008 - On the Scene (Page 13)Government Technology - May 2008 - Four Questions for … (Page 14)Government Technology - May 2008 - Four Questions for … (Page 15)Government Technology - May 2008 - Turning Over a New Leaf (Page 16)Government Technology - May 2008 - Turning Over a New Leaf (Page 17)Government Technology - May 2008 - Turning Over a New Leaf (Page 18)Government Technology - May 2008 - Turning Over a New Leaf (Page 19)Government Technology - May 2008 - Turning Over a New Leaf (Page 20)Government Technology - May 2008 - Turning Over a New Leaf (Page 21)Government Technology - May 2008 - Turning Over a New Leaf (Page 22)Government Technology - May 2008 - Turning Over a New Leaf (Page 23)Government Technology - May 2008 - Crash Diet (Page 24)Government Technology - May 2008 - Crash Diet (Page 25)Government Technology - May 2008 - Crash Diet (Page 26)Government Technology - May 2008 - Crash Diet (Page 27)Government Technology - May 2008 - Crash Diet (Page 28)Government Technology - May 2008 - Crash Diet (Page 29)Government Technology - May 2008 - Budget Blues? (Page 30)Government Technology - May 2008 - Budget Blues? (Page 31)Government Technology - May 2008 - Budget Blues? (Page 32)Government Technology - May 2008 - Budget Blues? (Page 33)Government Technology - May 2008 - Budget Blues? (Page 34)Government Technology - May 2008 - Budget Blues? (Page 35)Government Technology - May 2008 - Failing Grade? (Page 36)Government Technology - May 2008 - Failing Grade? (Page 37)Government Technology - May 2008 - Running the Numbers (Page 38)Government Technology - May 2008 - Running the Numbers (Page 39)Government Technology - May 2008 - Running the Numbers (Page 40)Government Technology - May 2008 - Running the Numbers (Page 41)Government Technology - May 2008 - The 311 Report (Page 42)Government Technology - May 2008 - The 311 Report (Page Insert1)Government Technology - May 2008 - The 311 Report (Page Insert2)Government Technology - May 2008 - The 311 Report (Page 43)Government Technology - May 2008 - The 311 Report (Page 44)Government Technology - May 2008 - The 311 Report (Page 45)Government Technology - May 2008 - High-Tech Corrections (Page 46)Government Technology - May 2008 - High-Tech Corrections (Page 47)Government Technology - May 2008 - How It Works (Page 48)Government Technology - May 2008 - How It Works (Page 49)Government Technology - May 2008 - Spectrum (Page 50)Government Technology - May 2008 - Spectrum (Page 51)Government Technology - May 2008 - Two Cents (Page 52)Government Technology - May 2008 - Two Cents (Page 53)Government Technology - May 2008 - Products (Page 54)Government Technology - May 2008 - Products (Page 55)Government Technology - May 2008 - Personal Computing (Page 56)Government Technology - May 2008 - Personal Computing (Page 57)Government Technology - May 2008 - Signal: Noise (Page 58)Government Technology - May 2008 - Signal: Noise (Page 59)Government Technology - May 2008 - Signal: Noise (Page 60)http://www.nxtbookMEDIA.com

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