Government Technology - September 2007 - (Page I4)

side visit can be seven times the cost of remote problem resolution. According to an Intel study of 44,000 trouble tickets, 40 percent or more of the cost of desk-side service calls could have been eliminated if IT had had better tools for solving problems remotely. The Intel remote management solution’s ability to access a PC in nearly any state of malfunction remotely empowers IT personnel to query the machine, resolve software-related issues, boot and test the system from their own workstations. IT technicians can order new parts or a new PC, in the event of hardware failure, without time-consuming desk-side visits to diagnose the problem. Intel vPro processor technology also provides IT technicians with an event log showing what’s happening inside PCs when trouble strikes. The solution logs all system alerts generated by PCs in nonvolatile memory. Any authorized IT professional can access that tamperresistant event log. Furthermore, IT staff can determine which alerts are sent to the IT console and/or which will trigger an action from IT staff. This allows IT to specify the types of alerts they want to receive, keeping less critical alerts from clogging the network with extra trafﬁc. At the same time, the solution allows IT staff to retrieve lower-priority alerts when necessary. improving the security and availability of critical desktop computing resources. They also add sophisticated new capabilities. The Intel platform, which includes Intel® Core™2 Duo processors, gives users the power to accomplish intense computing tasks. And Windows Vista boosts efﬁciency by letting users ﬁnd, organize and share information effectively and by connecting people, information and devices virtually anytime, anywhere. The solution’s ubiquitous Instant Search capabilities and smooth, elegant interface help users ﬁnd what they need in an instant and feel more in control of their work environment. Vista also helps governments effectively support mobile workers. Windows Vista Business makes it easier to securely connect to government networks, Wi-Fi hotspots and other mobile devices. Therefore, employees can share resources with their colleagues and business partners both on and off the network. And remote management capabilities offered by Intel Centrino Pro processor technology ensure roaming devices meet security standards when they sign on to the organization’s network. Empowering Conservation Finally, vPro processor technology helps government agencies improve energy efﬁciency, which has become a critical issue for publicand private-sector organizations. Studies conservatively estimate that it costs approximately $36 a year to run a PC around the clock. Intel’s remote management technology allows governments to power down all machines during nonworking hours — and wake them up for necessary patching. Turning off machines for 16 hours daily (and longer on the weekends), can cut power costs by two-thirds, or about $24 per PC annually. Organizations that deploy remote management technologies, such as the Intel platform, coupled with an inherently secure and efﬁcient operating system like Windows Vista can strengthen security, improve availability and cut costs. These solutions empower IT departments to handle growing workloads with their current resources — so they efﬁciently meet the increasing demands of today’s technology environment. Keeping an Eye on Assets Besides improving security and manageability, the remote management technology helps government agencies keep better track of IT assets. Financial and legal pressure is building on IT departments to improve the accuracy of hardware inventories. The Intel solution produces instant data on the number of PCs a department manages, which units are on and off line, how much RAM they contain and numerous other pieces of data. Accurate PC inventories help governments better estimate costs for end-user services and control licensed software. Accurate PC inventories also improve life cycle planning, management of lease agreements, knowledge of what replacement parts to stock, identiﬁcation of unauthorized components, awareness of unauthorized changes in hardware conﬁgurations and enterprise modeling. Governments can seamlessly phase in the Intel vPro processor technology as they refresh PCs, minimizing costs of the upgrade. Performance and Reliability Ultimately the combination of Intel and Windows Vista enables government agencies to get more out of their work forces by Want to request a fast-track vPro trial? E-mail your contact details to vpro@govtech.com This Government Technology’s Public CIO Thought Leadership Profile was sponsored by Intel © 2007 e.Republic Inc. All rights reserved. Printed in the U.S.A.

Table of Contents Feed for the Digital Edition of Government Technology - September 2007

Contents Point of View Big Picture ESRI Insert The Last Mile GT Spectrum Profile Nuclear Revival Way Back Machine Intel Insert Tale of TIERS Joining Forces Saving Seniors Site Seeing Quarter Miles Two Cents Products Signal: Noise Digital Communities Contents Our Road Ahead Course of Action Shared Interests Special Report: Foundation for the Future Using Wireless to Save Lives Smart Grids for Energy Conservation Community Governing and Wizards

Government Technology - September 2007

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