Government Technology - October 2008 - (Page L2)

Serving the state’s more than six million citizens, the State of Tennessee Department of Human Services is deploying Lagan Human Services in its APS Division to deliver improved and measureable services to vulnerable adults and enhance the timeliness and quality of information. A combination of data capture, routing, task tracking and services levels, guide service delivery and span the entire APS case management process. Mobile case workers have the ability to access and relay information while in the field—at hospitals, the client’s residence, or in courts. Download this case study in Lagan’s online Resource Library: http://www.lagan.com/resourcelibrary.aspx. With more than 10 million people, Los Angeles County is one of the largest counties in the U.S. serving over 2.1 million participants each year and a caseload of 1.1 million across its various public assistance programs. The Los Angeles County Department of Public Social Services (DPSS) turned to Lagan to implement a centralized customer service call center that would streamline access to a range of programs including CalWORKs (California’s Temporary Assistance for Needy Families (TANF) program), Food Stamps, MediCal (California’s Medicaid program), and General Relief. With extended hours and an 800 number, the call center saves participants trips to the district office and yields positive outcomes in minutes, not days. Customer service representatives are able to field many of the inquiries so that district office case workers can focus on complex cases. Customer satisfaction rates are impressively high now that participants can get access to services as needed. Download this case study in Lagan’s online Resource Library: http://www.lagan.com/resourcelibrary.aspx. Learn more about how Lagan’s award-winning software for human services, 311 non-emergency call centers, disaster response and integrated case management is the choice for governments seeking a low-risk solution that delivers real value in record time. Visit Lagan on the web at www.lagan.com or contact us at info@lagan.com. www.lagan.com http://www.lagan.com/resourcelibrary.aspx http://www.lagan.com/resourcelibrary.aspx http://www.lagan.com http://www.lagan.com

Table of Contents Feed for the Digital Edition of Government Technology - October 2008

Government Technology - October 2008 Contents Point of View On the Scene Big Picture Four Questions for... Letters Cover Stories: Border Crossing The Australian E-Connection Easy Rider Northern Exposure Technology on the Cheap Ditching the Desktop Heightening the Experience Pipe Dream Falling Between the Cracks Come Together, Right Now... It's a ... Car? Digital State of the Art Spectrum Products Two Cents signal:noise

Government Technology - October 2008

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