Government Technology - October 2008 - (Page L1)

Delivering on the Promise Effective service delivery. It’s the rallying cry for all government agencies—a shared core mission that sounds simple in principle to deliver but in reality is creating new demands for enterprise systems that mirror the real-world sophistication and complexity of this era of transformation. Lagan has stepped up to the challenge with enterprise solutions that have the flexibility and scalability to effectively and efficiently target every agency worker’s primary activity: case management. More than 160 government agencies rely on Lagan’s innovative, cost-effective enterprise case management (ECM) software solutions to serve over 37 million citizens worldwide. Based on years of experience working with and for human services agencies, Lagan has developed Lagan Human Services™. State and local governments are embracing the solution to enhance service delivery and accountability despite increased caseloads and limited budgets. Lagan Human Services is the first true enterprise-class, integrated case management solution developed specifically for human services agencies. For the first time, previously isolated departments can share a common tool set and knowledge base as the foundation to collaborate across organizational boundaries and support virtually any service delivery function. Lagan Human Services supports the entire service process—from intake, to problem assessment, referral for services and service delivery tracking. As a commercial-off-the-shelf (COTS) solution, Lagan Human Services includes “out-of-the-box” human service delivery processes and can be configured to many agency standards. Quickly mastered by case workers and administrators alike, its innovative case management approach offers features including: Standardized, in-depth risk assessment and complex service plan management Automatic alerts and escalations for efficient handling of emergencies Rules-based case prioritization and workflow Secure cross-agency referral tracking Seamless integration with existing systems Standardized information request response and service delivery across multiple access channels Lagan’s solutions for programs such as Adult Protective Services (APS) and Human Services Call Centers support some of the largest government agencies. Learn how the State of Tennessee and Los Angeles County are using Lagan Human Services to deliver more with less. Visit www.lagan.com to learn more. Connecting Governments and People http://www.lagan.com http://www.lagan.com

Table of Contents Feed for the Digital Edition of Government Technology - October 2008

Government Technology - October 2008 Contents Point of View On the Scene Big Picture Four Questions for... Letters Cover Stories: Border Crossing The Australian E-Connection Easy Rider Northern Exposure Technology on the Cheap Ditching the Desktop Heightening the Experience Pipe Dream Falling Between the Cracks Come Together, Right Now... It's a ... Car? Digital State of the Art Spectrum Products Two Cents signal:noise

Government Technology - October 2008

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