Government Technology - November 2007 - (Page 43)

bill for more than $100,000. Haisler and Police Chief Robert Snyder started looking for ways to reduce the cost. They looked at using ruggedized laptops in police vehicles, like many police departments nationwide, but the cost was insurmountable. Haisler estimated an expense of $5,000 per machine, plus many thousands of dollars for software. With 13 cars to outfit, Haisler said, the idea was quickly shelved. So he hit on the unusual solution of mounting thin clients in the police cars. The CPU goes in the trunk, while the interface lies on the passenger seat. Relevant software runs on the city’s servers back home. For wireless connectivity, the system relies on a Cingular EDGE Card for access to the provider’s high-speed cellular network. “After doing some research, we discovered Manor is a haven for Cingular signal,” Haisler said. “We are getting just amazing speeds out of these cards.” “It’s just so much more efficient,” Haisler said. Talk Is Cheap In another effort to enhance citizen service without breaking the bank, Haisler started examining the potential of a city blog. He said he figured blogging could serve the city’s need to reach out to citizens while making it easy for citizens to respond with their thoughts and ideas about the city’s diverse activities. Haisler was pressed to find an inexpensive implementation and found it at Blogspot .com, a free and publicly available forum for all things blog-related. “If individuals are using it, I thought, why can’t we?” Haisler said. “We wanted some way to communicate with our citizens, to let them give input into ongoing projects or just anything, but any CRM database would have been incredibly expensive.” This contrasts with the city’s existing Web site, which is Haisler’s responsibility and requires IT abilities to manage. If he goes on vacation, the Web site must wait. The blog, on the other hand, can be managed by virtually anyone in his absence. The official Web site is chock full of formal data, such as forms and ordinances, official documents and applications for services, but the blog is less formal. There’s a weekly update, an invitation to send in photos, even a quiz. The Web site gets about 35,000 hits a month. The blog has drawn half that each month since its May launch. Citizens’ biggest concern to date: When is a supermarket going to open here? Where in the World …? Thin clients, free blog hosting — Haisler clearly knows how to stretch dinero. One more example: Manor’s GIS system, or lack thereof. Haisler wants geographical data, but he doesn’t want to pay $50,000 or more for a big commercial system. Fortunately Google Earth offers free, highly detailed maps. Superimpose existing city maps on the Google landscape, and voilà! — GIS on the cheap. Is this an ideal way to build a civic IT infrastructure? Probably not. However, Manor is making do with what it has. Haisler said he’d like a bigger slice of the local budget, but recognizes that critical upgrades in the local utility infrastructure come first. In the meantime, he said, it would be great if the leadership of corporate IT firms would step up to brainstorm with smaller communities, like Manor. “We want their assistance in helping to develop a more efficient city, a more efficient society for our citizens,” he said. “Maybe in the process, we could together come up with an idea that would maybe help their businesses too. We want to be a catalyst. We want to work with them to seek innovative solutions that will help them, and help the city too.” GT CONTRIBUTING WRITER ADAM STONE WRITES ON BUSINESS AND TECHNOLOGY FROM ANNAPOLIS, MD. “Small communities can get by with what they have, but to do so, they are going to have to seek innovative solutions.” Dustin Haisler, CIO, Manor, Texas The system lets officers run real-time checks on vehicle identification, poll state criminal databases, log ticket entries and report incidents. “In looking at ways to minimize costs, we looked for the ability for the officers to find their own information without having to go through the dispatcher,” Snyder said. “With every search officers conduct, the city saves the cost of one more county dispatch ticket.” The thin client setups cost about $500 each, Haisler said. “The long-term cost savings are astronomical,” he said. Still, the thin-client solution has its drawbacks. In particular, engineering peculiarities posed a challenge. “It’s a device that was never intended to mount in a vehicle,” Haisler said, “so we had to figure out if they would even work in this environment.” The machines use purely flash-based memory so there are no moving parts, which is a plus. On the downside, a computer plugged into the battery of a heavily rigged police car is likely to encounter power fluctuations. Haisler solved that one by attaching a power capacitor into the power chain to regulate voltage. The city has no fire department, but next year, it may introduce the thin clients to city service vehicles to speed service orders. Haisler set up the blog cityofmanor .blogspot.com using only the tools freely available at Blogspot. He cites this as one of the advantages of his freebie approach. “Blogspot has very sophisticated tools for posting pictures. It is incredibly user-friendly; you don’t need any HTML skills, any programming skills, nothing.” Residents Matter Manor’s blogspot I-Report section lets residents e-mail brief narratives and photos of situations they need help resolving. For example, a resident concerned about a potential West Nile virus outbreak posted a query about how to get rid of tires that contained water — a habitat for infected mosquitoes. 43 http://blogspot.com http://blogspot.com http://cityofmanor.blogspot.com http://cityofmanor.blogspot.com http://www.govtech.com

Table of Contents Feed for the Digital Edition of Government Technology - November 2007

Government Technology - November 2007 Contents Point of View Way Back Machine The Last Mile GT Spectrum Big Picture Building Better Government Up Close Inspector Gadget By the Numbers Money Talking No Greenwashing Pinching Pennies Bay Bridge Bustle Two Cents Products Signal: Noise

Government Technology - November 2007

For optimal viewing of this digital publication, please enable JavaScript and then refresh the page. If you would like to try to load the digital publication without using Flash Player detection, please click here.