GTC East 2008 brochure

P10 From Technician to leader — Principles of Effective Communication Monday, September 22 1:00 pm – 4:00 pm (1/2 day) nOn TECHnICal $190 Early Bird / $210 Regular Communications skills can be some of the most challenging for a manager at any level to master. In this course, you will learn one of the most important skills of communicating – active listening. You will also learn how nonverbal behaviors affect how your message is received and how to develop clear, concise messages. In this class you will learn: • Active listening • Nonverbal messaging • How to stop people from pushing your buttons • How to uncover hidden meanings in conversation • How to deal with the real issues • Precise communication Instructor: Christine Wade, Director of Online Learning and Development, The Training Group P12 From Technician to leader: leading Presentations and Meetings Monday, September 22 9:00 am – 12:00 pm (1/2 day) nOn TECHnICal $190 Early Bird / $210 Regular Leading presentations and meetings can be terrifying and overwhelming or they can be outstanding and smooth. This workshop is designed to build a roadmap for your presentations and help you facilitate meetings. Each audience is different and the success of your presentation begins with engaging the audience. You will learn: how to dissect and plan your presentation; how to understand Non-Verbal Messaging; how to open and close strongly; how to use technology as an ally and how to bring technical info to life! Instructor: Christine Wade, Director of Online Learning and Development, The Training Group P15 The leadership Challenge Tuesday & Wednesday, September 23 & 24 9:00 am – 4:00 pm nOT TECHnICal 2 days $750 Early Bird / $795 Regular Do you want to learn how to mobilize others to accomplish extraordinary things? Take the leadership challenge! In this dynamic workshop you will learn the five practices that leaders use to transform values into actions, visions into realities, obstacles into innovations, separateness into solidarity and risks into rewards. The Leadership Challenge will help you create a climate in which people turn challenging opportunities into remarkable successes. Are you ready for the challenge? Join Carolyn Lawson (trained facilitator for the Leadership Challenge) and take the challenge! note: The first morning session will include a 0 degree review. You must sign up for the class by the Early Bird deadline to complete this portion of the class. Instructions will be provided upon registration. Instructor: Carolyn lawson, CIO, CA Public Utilities Commission P13 Team Development Thursday, September 25 10:15 am – 5:00 pm nOn TECHnICal $295 Early Bird / $25 Regular How do you take a group of individuals and build a team that will work together to achieve a common goal? What are the common stages of team development and how can you effectively lead your group through them. Learn the answer to these questions and gain practical tips for creating a highly functioning team. Instructor: Christine Wade, Director of Online Learning and Development, The Training Group P11 High Performance Customer Service Wednesday, September 24 10:15 am – 5:00 pm nOn TECHnICal $295 Early Bird / $25 Regular Customers who needs them! Customer Service - Afterthought or Pre-meditated? Many busy public sector professionals are not aware the message sent is not the one received. Outstanding Customer Service is the goal of this ½ day workshop. Highly talented and technical skill sets often leads people to believe their work should speak for itself. When it doesn’t, this can bring on frustration, unmet expectations and resentment. In this class you will learn: • Who your real customers are • A formula for High Performance Customer Service • How to deal with difficult people • How to make others have a good experience, even if there is bad news • How to create a win, win, win, and win situation • How to adapt to the situation for a positive outcome • How to DISARM the upset customer Instructor: Christine Wade, Director of Online Learning and Development, The Training Group P16 acceptance Testing for Users Tuesday, September 23 9:00 am – 4:00 pm nOn TECHnICal $25 Early Bird / $55 Regular This workshop is aimed at the business professional who is asked to conduct acceptance testing and needs to understand the basics of testing. It will give you an overview of the acronyms and common terms, and help you understand requirements documents. You will learn what traceability is, why you care, and how to ensure that it exists. You will also learn how to create acceptance criteria, develop and run tests, and decide whether a system should be accepted. note: Registration is limited. Instructor: Kathleen Costello, Principal, KC Consulting — presented through the Software Quality Institute — the Center for Lifelong Engineering Education at the University of Texas at Austin P14 How to Manage Email Tuesday, September 23 1:00 pm – 4:00 pm (1/2 day) nOT TECHnICal $190 Early Bird / $210 Regular PDUs If you have hundreds of unread emails and receive weekly notices from your system administrator that you have once again exceed your mailbox size, this class is for you. Learn strategies for managing your email and taming the email monster. Instructor: Representative from Forward Momentum (www.forwardmomentum.net) 8 Register Today! www.gtceast.com/reg http://www.forwardmomentum.net http://www.gtceast.com/reg

Table of Contents Feed for the Digital Edition of GTC East 2008 brochure

GTC East 2008 Keynotes Training Program Seminar Program Designed by Your Peers Advisory Board Talk to the Experts Opening Day Reception Closing Reception & Anniversary Celebration Registration Plan

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