GTC Soutwest 2009 brochure

21st Century Government All a Twitter Over Web Two-Point-Oh: Why MTV Isn’t, Why Radio is a Pandora’s Box and Why Government Service Delivery Will never be the Same Wednesday, January 28 | 10:30 – 11:30 am As the Internet returns to its social roots, governments face the challenge and opportunity of a second chance to realize the promise of what was once popularly known as e-government, where the end goal was and is a relationship between one government and one person on the person’s terms. Some of what comes next will be home grown, some will be off the shelf, some will be community built and some will come from where we least expect it. Paul Taylor, Ph.D., Chief Strategy Officer, Center for Digital Government . Measuring Success — Without key processes in place to measure performance, can transformational government occur? Using metrics to track efficiencies, cost savings, and green impacts of eGovernment is an essential part of a transformational eGovernment program. Hillary Hartley, Director of Integrated Marketing, NIC S10 Emerging Trends in Business Intelligence Thursday, January 29 | 10:30 – 11:30 am In this Information Age, government organizations have more data available than ever before. Yet organizations struggle with how to use the data to help make better decisions, provide better, more targeted services, and improve efficiencies. This session will provide ideas on how to use the data you have now. You will learn about emerging trends, including: • The return of the dashboard — business performance monitoring through advanced visualization • How to reduce the infinite reporting backlog through user self-service • Moving beyond algebra — how to use statistical analysis • Mobile business intelligence Arif Hajee, Solutions Architect, MicroStrategy prehensive records management support to county departments, and ensuring that legally mandated retention schedules and preservation standards for records are followed. To better achieve this mission, the county implemented a comprehensive electronics records management system. In this session, you’ll learn about the implementation strategy, how the county addressed back-file and day-forward scanning, and learn why this project was the county’s top priority. Margaret Anderson, Records Manager, Collin County S5 Preparing for eDiscovery: How We Got Rid of Our Email Archive and lived to Tell the Tale Wednesday, January 28 | 1:30 – 2:30 PM Email retention has become the front line for organizations addressing eDiscovery litigation risks. When the Little Colorado River Authority (LCRA) decided to change email systems, an important goal was to address the risks of users having extensive personal email archives. This presentation will describe the policy and technology changes needed to solve this. It will also address the change management effort to implement this new approach for users to manage their email accounts. S4 Managing your IT Portfolio — Best Practices Wednesday, January 28 |1:30 – 2:30 pm This year, like so many years before, public sector budgets are tight, and the focus on effectively managing IT portfolios is sharper than ever. This session will feature proven application management models that have, at their core, best practices that include defined service levels and performance based contracts. S13 Get Serious About SOA Governance: A Five-Step Action Plan for Executives/IT Thursday, January 29 | 1:30 – 2:30 pm Whether your organization’s service-oriented architecture (SOA) has 0 services being used by one customer, or 0 customers using one service, you need SOA governance; increased business agility depends on it. SOA governance provides the ability to quickly and continuously translate and transmit business strategy and requirements into the processes, policies, and controls that will guide the evolution of your infrastructure and your enterprise. S7 Transformational eGovernment: Supercharged Portals, Online Services & Web 2.0 Solutions Wednesday, January 28 | 3:00 – 4:00 pm This interactive discussion will cover the four building blocks of transformational electronic government: 1. Supercharged portals — As we enter a new era of high-performance eGovernment portals, discover how innovative leaders are expanding the functionality of their Web sites to deliver maximum value to constituents. 2. Keep the Focus on Web 1.0 — The “blocking & tackling” of eGovernment is an ongoing initiative for many states that continue to add new online services, expand solutions to local government, and increase their secure payment processing capabilities. . Strategic use of Web 2.0 — From blogs to AJAX to social networking, Web 2.0 offers a broad array of solutions that are being applied to eGovernment to enhance customer service and enhance how government and constituents communicate with each other. S8 Renovation nation: There’s Work To Do … And new Platforms, Partners and Tools for Getting It Done Wednesday, January 28 | 3:00 – 4:00 pm Governments everywhere are faced with doing 21st Century work with a technology infrastructure that was, to varying degrees, built in the 20th Century. Can the concepts and approaches for rebuilding a historical home be applied to government modernization? What can government IT organizations learn from the eager hosts of the television series, This Old House, who invite us to join them each week as they demolish walls and replace pipes in old houses, while at the same time preserving the character of the home? Join Paul Taylor as he explores how this approach — using strategic (if incremental) investments to make an old house as good as new — can be applied to government modernization. The steps of deciding what to keep and what to throw away, remodeling or building anew, and unveiling the new (or deciding what “done” means), can provide a framework for renovating public technology infrastructures and result in a whole is more than the sum of its incremental parts. Paul Taylor, Ph.D., Chief Strategy Officer, Center for Digital Government Best Practices in Texas and Around the nation S2 The Digital Fast Track to Public Service Wednesday, January 28 |10:30 – 11:30 am This session will present a case study on Collin County’s electronic records system implementation and how the technology enhances operations to provide quality public services in a cost effective manner. The records management department acts as the caretaker of information belonging to the citizens of Collin County. This stewardship involves preserving information while making it available in a usable and cost-effective manner, providing com- 12 Register Today! www.gtcsouthwest.com/reg http://www.gtcsouthwest.com/reg

Table of Contents Feed for the Digital Edition of GTC Soutwest 2009 brochure

GTC Southwest 2009 Brochure Keynotes Training Program Seminar Program Designed By Your Peers Talk to the Experts Opening Day Reception Registration Plans

For optimal viewing of this digital publication, please enable JavaScript and then refresh the page. If you would like to try to load the digital publication without using Flash Player detection, please click here.