GTC Soutwest 2009 brochure

budget and legal constraints is extremely challenging. In this class, you will learn how to create an effective SOW and avoid common pitfalls. The class will cover: • The components of an SOW • How to state requirements in plain English • The role of performance-based SOW • How to measure success Thursday, January 29 | 10:30 am – 5:00 pm nOT TECHnICAl $295 Early Bird / $325 Regular The 80th Legislature brought forth some significant changes to the procurement process in Texas. Purchasing functions, processes, and oversight were split between the Texas Comptroller of Public Accounts and the Texas Department of Information Resources (DIR). Since then DIR has made significant changes in the procurement guidelines and processes as it pertains to technology procurements in the state of Texas. These changes impact not only state government but local government organizations as well. Learn about the new process and procedures and what impact they have on purchasing staff, project managers, IT managers, and all those who interact with the IT procurement process. DIR will also provide updates on the contracts they manage. Sherri Parks, Director, Contracting and Procurement Services, Texas Department of Information Resources C12 Acceptance Testing — What Customers need to Know C10 Buying Texas Tuesday, January 27 | 9:00 am – 4:30 pm nOT TECHnICAl $345 Early Bird / $395 Regular This workshop is aimed at the business professional who is asked to conduct acceptance testing and needs to understand the basics of testing. It will give you an overview of the acronyms and common terms, and help you understand requirements documents. You will learn what traceability is, why you care, and how to ensure that it exists. You will also learn how to create acceptance criteria, develop and run tests, and decide whether a system should be accepted. Kathleen Costello, Principal, KC Consulting — presented through the Software Quality Institute — the Center for Lifelong Engineering Education at the University of Texas at Austin C15 Business Information Technologies: Demystifying the Choices Monday, January 26 | 9:00 am – 4:30 pm SlIGHTly TECHnICAl $345 Early Bird / $395 Regular Business Information Technologies (BIT) is a term that describes a whole genre of software products that form the information systems base of many organizations. We have all probably seen the many acronyms for these products, such as: ERP HRIS, SRM, CRM, , SDP etc. and the heavy-weight vendors who offer , them. This course demystifies the acronyms while providing attendees with a roadmap to large-scale information systems that serve the enterprise. This course provides a survey of technologies, product comparisons, strategies for the delivery of solution integration, and an overview of best practices for implementation. Devan Shepherd, CEO/Chief Technical Officer, XMaLpha Technologies C13 ITIl Awareness Professional Development / Technology Management C11 The leadership Challenge Monday, January 26 | 9:00 am – 4:30 pm nOT TECHnICAl $345 Early Bird / $395 Regular Do you want to learn how to mobilize others to accomplish extraordinary things? Take the leadership challenge! In this dynamic workshop you will learn the five practices that leaders use to transform values into actions, visions into realities, obstacles into innovations, separateness into solidarity and risks into rewards. The Leadership Challenge will help you create a climate in which people turn challenging opportunities into remarkable successes. Are you ready for the challenge? Join Carolyn Lawson and take the challenge! Carolyn lawson, CIO, CA Public Utilities Commission Wednesday, January 28 | 10:30 am – 5:00 pm nOT TECHnICAl $345 Early Bird / $395 Regular This class provides an overview of the key concepts and terminology of ITIL. It will provide an overview of what ITIL is and what it can do for your organization. You will learn the ITIL approach of applying lifecycle principles to IT services and making continual service improvement an integral part of business day to day. This class will touch on the five core volumes of ITIL: • Service Strategy • Service Design • Service Transition • Service Operation • Continual Service Improvement C16 eDiscovery C14 Essential Skills for a World Class Service Desk Thursday, January 29 | 10:30 am – 5:00 pm nOT TECHnICAl $345 Early Bird / $395 Regular Service desk technicians have some of the most challenging work in technology support. They need to communicate with customers who often have little or no technology skills, work with them to identify and isolate problems, and frequently, talk these same customers through the steps to resolve a problem. This course will help service desk professionals hone their communications skills, especially phone skills. Attendees will learn how to ensure that communications are understood, how to talk with non-technical people, and how to effectively engage others through listening actively, and tailoring their discussion to the audience. It will also provide critical skills to help technicians isolate and troubleshoot problems, and implement solid problem management and escalation procedures. Tuesday, January 27 | 9:00 am – 4:30 pm SlIGHTly TECHnICAl $345 Early Bird / $395 Regular Electronic discovery is a federal mandate that is a huge challenge for all jurisdictions. The requirements can be mind-boggling. Add to this the sheer amount planning needed to properly save, search and produce information in response to a discovery agreement or order, and the job becomes even more daunting. The time and cost of identifying, sorting, retrieving and delivering the required data can be staggering. The right tools and the right policies can help you deal with the eDiscovery requirements in ways that are manageable and cost effective. This class will provide an overview of the regulatory landscape and decode some of the requirements, plus give you a “view from the trenches.” It will also cover the policies and technologies that will help you comply with ediscovery orders. Ira Victor, GIAC G17799 GCFA GPCI GSEC, Director, Compliance Practice, Data Clone Labs; Co-Host, Data Security Podcast Technology Training More Technology Training is available before the conference. Please see page 6 for details. C17 Software Quality Assurance Wednesday, January 28 | 10:30 am – 5:00 pm SlIGHTly TECHnICAl $345 Early Bird / $395 Regular Software projects proceed according to appropriate lifecycles, composed of phases and activities within each phase, be the lifecycle traditional or agile. There are many project activities, however, which cannot be confined to one phase or product component, but span the entire life of the project. This Software Quality 8 Register Today! www.gtcsouthwest.com/reg http://www.gtcsouthwest.com/reg

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GTC Southwest 2009 Brochure Keynotes Training Program Seminar Program Designed By Your Peers Talk to the Experts Opening Day Reception Registration Plans

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