Government Technology Conference West 2008

that leaders use to transform values into actions, visions into realities, obstacles into innovations, separateness into solidarity and risks into rewards. The Leadership Challenge will help you create a climate in which people turn challenging opportunities into remarkable successes. Are you ready for the challenge? Join Carolyn Lawson (certified instructor for the Leadership Challenge) and take the challenge! instructor: Carolyn lawson, Deputy Director, Business and Program Services, eServices Office, State and Consumer Services Agency P19 Business requirements Definition Monday, May 12 9:00 am – 4:30 pm NOT TECHNICAL 1 day $345 Early Bird / $395 Regular This course offers an introduction to Business Systems Analysis with an emphasis on the use of effective requirements development and requirements management as a means of developing solutions to complex business problems. Topics to be introduced during this 1-day class include: problem definition; requirements collection; analysis and synthesis; methods, techniques, and tools; procedures; and requirements engineering paradigms. It is targeted at experienced and new IT Business Analysts, managers, project leaders, and IT decisionmakers who want to know more about efficient, realworld best practices for systems analysis. instructor: XMalpha Technologies P20 Acceptance Testing for Users Wednesday, May 14 10:15 am – 5:00 pm NOT TECHNICAL 1 day $300 Early Bird / $345 Regular Business professionals are often asked to conduct acceptance testing, yet rarely have the training to do so. This course is dedicated to business professionals with acceptance testing responsibilities. Learn to understand requirements documents, create traceability from requirements to test results, create acceptance criteria, develop and run tests, and decide whether a system should be accepted. Managing Technology P21 iTil Certification Wednesday – Friday, May 7 – 9 9:00 am – 4:30 pm NOT TECHNICAL 3 days $900 Early Bird / $1,000 Regular This course provides a comprehensive look at the concepts and terminology necessary for Foundation level certification of ITIL V3. You will learn about the role of each of the phases in the Service Lifecycle in ensuring IT service management best practices: Service Strategies: looks at overall business aims and expectations to ensure IT strategy maps back to them Service Design: assesses new or changed business requirements directs the development of service solutions designed to meet the documented needs of the business Service Transition: looks at managing change, risk and quality assurance in the controlled deployment of service designs into the live IT infrastructure Service Operation: directs the support of a stable business as usual production environment, ensuring disruptions are minimized and their occurrence reduced Continual Service improvement: applies a disciplined, process-oriented approach to on-going improvement to all life cycle phases and the processes within them Certification Testing: For those who want to take the ITIL certification test, a test will be offered at the end of the 3-day class. There is a $180 additional fee for the test. instructor: Dick Szymanski, Founder and CEO, AmerIT Learning and schedule for a project: as time passes, estimates are replaced with actuals, and more project knowledge is gained, requiring continual re-estimation. To deliver products that are not only on-time and within-budget, but also meet quality goals, requires quality characteristics to be understood and built in from the beginning. P23 iTil Awareness Monday, May 12 9:00 am – 4:30 pm NOT TECHNICAL 1 day $345 Early Bird / $395 Regular This class provides an overview of the key concepts and terminology of the much anticipated ITIL Version 3. In Version 3, the processes, functions and roles that made ITIL famous are improved and augmented. Further, a greater emphasis is placed on how to apply lifecycle principles to IT Services and ensure that continual improvement of IT service is an integral part of business day to day. This class will introduce these concepts and will touch on the five core volumes: • Service Strategy • Service Design • Service Transition • Service Operation • Continual Service Improvement instructor: Dick Szymanski, Founder and CEO, AmerIT Learning P24 essential Skills for a World Class Service Desk Tuesday, May 13 9:00 am – 4:30 pm NOT TECHNICAL 1 day $345 Early Bird / $395 Regular Service desk technicians have some of the most chalP22 Software Quality Assurance lenging work in technology support. This course will Tuesday, May 13 provide critical skills to help technicians isolate and 9:00 am – 4:30 pm troubleshoot problems, and implement solid problem SLIGHTLY TECHNICAL management and escalation procedures. It will also 1 day provide concrete tips for problem solving. $345 Early Bird / $395 Regular Software projects proceed according to appropriate life- instructor: Dick Szymanski, Founder and CEO, cycles, composed of phases and activities within each AmerIT Learning phase, be the lifecycle traditional or agile. There are many project activities, however, which cannot be confined to one phase or product component, but span the entire life of the project. This Software Quality Assurance course addresses some of these integral tasks. Risks must be identified early, but a well-managed project will keep the finger on the pulse by revisiting ever-changing risks at frequent intervals. The same is true of estimating the effort, cost, E v E n t I n f o w w w. c a l - f u t u r E . c o m 11 http://www.cal-future.com

Table of Contents Feed for the Digital Edition of Government Technology Conference West 2008

Keynotes & Featured Speakers A World-Class Training Program Designed by Your Peers Career Building Training Job Critical/Career Building Training Training Program Concurrent Seminars See the Future: Products & Services Shaping the Workplace of Tomorrow 3 Easy Ways to Register Registration Plans See the Future: Interactive Pavilions on the Exposition Floor

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