Public CIO - December 2008/January 2009 - (Page 37) Process Into B Y L A U R A M O O N E Y | M E TA S T O R M I L L U S T R AT I O N B Y T O M M c K E I T H Putting P ublic CIOs have a new imperative: optimize systems and processes. What lies behind this emerging trend is a series of mounting challenges. First, CIOs are struggling with the management of government’s ever more complex processes, multitiered forms, numerous legacy systems (and data), and time-based legislative and mandated policies. Second, they are dealing with internal pressures to enhance cooperation and collaboration across agencies. Finally, CIOs must achieve their technology goals with shrinking budgets. To address these issues, CIOs are turning to business process management (BPM) technology. BPM is a strategy that combines management methodologies, business processes and technologies to help organizations operate more efficiently, improve customer service, meet regulatory requirements and perform other tasks using best practices. Beyond Process Automation: BPM as a Management Discipline The focus on BPM as an organizational discipline has grown rapidly. It makes sense that BPM is moving to the forefront of CIO agendas: Processes are the foundation of any organization, and business processes influence all of an organization’s key performance objectives — customer service, financial performance, compliance, productivity and competitive advantage. How well these processes are executed ultimately determines an organization’s success or failure. Along with this rising focus on process management and improvement, an evolution has come in the technology that helps automate, integrate, monitor and control processes. The market for BPM software and related services is growing at 15 to 35 percent a year according to analysts’ forecasts. This growth is driven largely by the fact that the technology is maturing and there are numerous end-user case studies that validate that BPM works. Play An industry expert explains how business process management software can help today’s CIO improve government’s business processes. www.public-cio.com [37] http://www.public-cio.com
Table of Contents Feed for the Digital Edition of Public CIO - December 2008/January 2009 Public CIO - December 2008/January 2009 Contents Contributors Introduction Tense Times Insider Threat Twenty and Counting Labor of Love Putting Process Into Play Crossover Appeal FastGov CIO Central Security Adviser CIOs Pluck BlackBerry Phones From the Field Straight Talk Public CIO - December 2008/January 2009 Public CIO - December 2008/January 2009 - Public CIO - December 2008/January 2009 (Page Cover1) Public CIO - December 2008/January 2009 - Public CIO - December 2008/January 2009 (Page Cover2) Public CIO - December 2008/January 2009 - Public CIO - December 2008/January 2009 (Page 3) Public CIO - December 2008/January 2009 - Contents (Page 4) Public CIO - December 2008/January 2009 - Contents (Page 5) Public CIO - December 2008/January 2009 - Contents (Page 6) Public CIO - December 2008/January 2009 - Contents (Page 7) Public CIO - December 2008/January 2009 - Contributors (Page 8) Public CIO - December 2008/January 2009 - Contributors (Page 9) Public CIO - December 2008/January 2009 - Introduction (Page 10) Public CIO - December 2008/January 2009 - Introduction (Page 11) Public CIO - December 2008/January 2009 - Tense Times (Page 12) Public CIO - December 2008/January 2009 - Tense Times (Page 13) Public CIO - December 2008/January 2009 - Tense Times (Page 14) Public CIO - December 2008/January 2009 - Tense Times (Page 15) Public CIO - December 2008/January 2009 - Tense Times (Page 16) Public CIO - December 2008/January 2009 - Tense Times (Page 17) Public CIO - December 2008/January 2009 - Insider Threat (Page 18) Public CIO - December 2008/January 2009 - Insider Threat (Page 19) Public CIO - December 2008/January 2009 - Insider Threat (Page 20) Public CIO - December 2008/January 2009 - Insider Threat (Page 21) Public CIO - December 2008/January 2009 - Insider Threat (Page 22) Public CIO - December 2008/January 2009 - Insider Threat (Page 23) Public CIO - December 2008/January 2009 - Twenty and Counting (Page 24) Public CIO - December 2008/January 2009 - Twenty and Counting (Page 25) Public CIO - December 2008/January 2009 - Twenty and Counting (Page 26) Public CIO - December 2008/January 2009 - Twenty and Counting (Page 27) Public CIO - December 2008/January 2009 - Twenty and Counting (Page 28) Public CIO - December 2008/January 2009 - Twenty and Counting (Page 29) Public CIO - December 2008/January 2009 - Twenty and Counting (Page 30) Public CIO - December 2008/January 2009 - Twenty and Counting (Page 31) Public CIO - December 2008/January 2009 - Labor of Love (Page 32) Public CIO - December 2008/January 2009 - Labor of Love (Page 33) Public CIO - December 2008/January 2009 - Labor of Love (Page 34) Public CIO - December 2008/January 2009 - Labor of Love (Page 35) Public CIO - December 2008/January 2009 - Putting Process Into Play (Page 36) Public CIO - December 2008/January 2009 - Putting Process Into Play (Page 37) Public CIO - December 2008/January 2009 - Putting Process Into Play (Page 38) Public CIO - December 2008/January 2009 - Putting Process Into Play (Page 39) Public CIO - December 2008/January 2009 - Crossover Appeal (Page 40) Public CIO - December 2008/January 2009 - Crossover Appeal (Page 41) Public CIO - December 2008/January 2009 - Crossover Appeal (Page 42) Public CIO - December 2008/January 2009 - Crossover Appeal (Page 43) Public CIO - December 2008/January 2009 - FastGov (Page 44) Public CIO - December 2008/January 2009 - FastGov (Page 45) Public CIO - December 2008/January 2009 - CIO Central (Page 46) Public CIO - December 2008/January 2009 - CIO Central (Page 47) Public CIO - December 2008/January 2009 - Security Adviser (Page 48) Public CIO - December 2008/January 2009 - CIOs Pluck BlackBerry Phones From the Field (Page 49) Public CIO - December 2008/January 2009 - Straight Talk (Page 50) Public CIO - December 2008/January 2009 - Straight Talk (Page Cover3) Public CIO - December 2008/January 2009 - Straight Talk (Page Cover4)
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