Connected Real Estate Magazine - Vol 1 Issue 2 - 62
IN BUILDING & DAS
teamed with VoltServer, which has developed an innovative
power solution, on several deployments.
"The true advantage is a much smaller footprint for the
end customer and a more flexible power solution all over
for future proofing," said Chapman. "We've been working
with them since their inception, so we have a great relationship with them and a lot of flexibility to co-design
these big builds."
Another challenge the company faces is educating clients
and potential customers about the need to partner with an
experienced and qualified contractor in an environment that
is increasingly diluted with upstart contractors that lack experience, knowledge and likely staying power, Chapman said.
"We're a 25-year-old company. We're a debt-free operation.
We have a large physical office that's been established for years,"
said Chapman. "There is a level of confidence in knowing your
network integrator will be there for the long term."
Having a contractor that a building owner knows can not
only provide a quality deployment but will be there months
and even years down the road to solve network issues that
may crop up is crucial, he said. Contractors without a lot
of experience may introduce undesirable mechanical and
or electrical issues, affecting the long-term reliability of the
network, he said. In addition, if work is not done to the most
current standards and code, when the enterprise upgrades or
expands later, it may find issues that will require expensive
fixes, which could be disastrous if the original contractor is no
longer in business or doesn't stand by its work.
GTS offers routine maintenance as well as emergency
operations maintenance responding to outages and other
issues. Its lengthy history in wireless technology allows its
technicians to quickly diagnose common problems and remedy them with minimal downtime.
"Our years of experience allow us to know what to troubleshoot and where to focus our technicians' efforts and how to
fix the issue, whereas some of these less experienced groups
would not know where to start," said Chapman. "Just because
you can build it doesn't mean you can troubleshoot and fix it."
Designing, building and maintaining quality in-building
networks requires knowledge and adaptability, said Chapman.
"We rarely find that a project is completed strictly per
the original design," said Chapman. "We generally provide
creative ideas and ways to make the process much more efficient from installation to the final product. Most of the time
our customers are extremely impressed with our alternative
approach to improve their projects and provide a better
62 CONNECTED REAL ESTATE | FALL 2017