UPFRONT Focus SPRING 2014 Vol. 24, No. 2 17 COVER STORY Ethicon's K2: The Summit of Customized Learning Photography: Scott Janelli Photography By Tim Sosbe People aren't all the same, and training doesn't have to be either. At Ethicon, customized learning helps everyone reach the summit of success. 38 Deliberate Practice and the Power ELEARNING of eLearning By Eric Kaufmann Try and try again is more than a mantra: It's how we learn. Trainers can tap into the power of deliberate practice to help learners build new skills. 23 The Secret to Reaching Your Full FEATURE ARTICLE Potential By Hayley Norman and Stephanie Melnick The role of trainers is to help learners achieve their full potential and power. Coaches, mentors and sponsors play a large part in that mission. 27 Transforming Organizations: FEATURE ARTICLE Change Agents & Team Coaching By Darelyn "DJ" Mitsch, MCCÂ Flexibility is key in fast-changing industries. At Sanofi, change agents and team coaching helped to build a whole new game plan. 32 Developing Leaders: MEMBER SOLUTIONS Building a Bench By Dawn Brehm Ensuring leadership succession is crucial for businesses. In this issue, SPBT members share solutions to build your bench strength. FOCUS | SPRING 2014 | www.spbt.org 42 LEADERSHIP/MANAGEMENT DEVELOPMENT EQ and You: Building Leaders By Dr. Shawn Andrews Women are the majority of the workforce, but still a leadership minority. Understanding emotional intelligence helps close that gap. 44 Training for Co-Pay Programs SELLING SKILLS By Scott Moldenhauer Co-pay cards either can create a significant sales advantage or become a distraction. Sales trainers can help optimize the value of the tool. 46 Constructs Not Curriculums MEDICAL & DIAGNOSTIC DEVICES By William Magagna A good curriculum can build great learning, but the foundation of success starts with good construction. Building constructs raises opportunity. 7http://www.spbt.org