Global Knowledge-Business - February-June 2009 - (Page 13) Project Management for VoIP Implementation Course Description Learn the fundamentals and best practices of project management methodology as applied to VoIP implementation as you practice and master the skills you need to deliver VoIP projects on time, within budget and to specification. You'll learn the project management framework of initiation, planning, execution, control and formal closing. You'll also get an introduction to VoIP fundamentals and discover the critical high-level technical topics encountered during a VoIP implementation. In this course, you'll focus on practical tools and techniques as you spend 75% of the course working on a VoIP project from initiation to close. You'll work individually and in teams to write objectives, conduct stakeholder analysis, and develop a work breakdown structure and risk management plan using a specific case study project. You'll also practice using estimating techniques, dependency analysis, and network diagramming. Course 2827 You will earn 24 contact hours or PDUs upon completion of this course. Learn project management techniques and best practices when implementing VoIP initiatives. • High-level components on a VoIP implementation • Project scope and stakeholder expectations • Roles and responsibilities for project stakeholders • Build an effective WBS and project schedule • Ensure buy-in from your team and sponsor • Identify, analyze, quantify, mitigate, and manage risks • Create project management plans for communication, resources, and stakeholder management • Manage project change through formal change control processes • Close a project • Build an effective project schedule • Develop an accurate project budget • Create project management plans • Identify, assess, and manage common VoIP risks • Monitor the project progress • Turn the project over to production • Close down a project Who Needs To Attend Cisco engineers, Avaya engineers, Nortel engineers, and other technical professionals responsible for VoIP implementation including voice/data integration; network engineers; VoIP project managers; IT managers; and VoIP project team members. Course Content 1. 2. 3. 4. 5. 6. Project Management Framework VoIP Fundamentals Initiating VoIP Components Planning Controlling and Closing What You’ll Learn in Class • Basic terminology of project management • The project and product life cycle of a VoIP implementation • Project management knowledge areas Classroom Learning 4 days $2,395 24 PDUs Classroom Learning CA San Jose Apr 21-24 DC Washington Feb 24-27 DC Washington Jun 16-19 GA IL NC NJ On-Site Learning Call for info. Atlanta Chicago Raleigh Morristown Mar 16-19 Jun 2-5 Mar 9-12 May 12-15 ON Toronto TX Dallas Mar 16-19 Mar 31-Apr 3 IT Risk Management Course Description This course offers the skills you need to be a proactive IT risk manager-one who plans for contingencies and confidently manages unexpected events that occur throughout the project life cycle. You'll learn how to avoid unnecessary costs and schedule delays and how to keep your team members focused on critical-path activities. Through hands-on exercises, you'll identify common IT risks, threats, and opportunities and turn them into manageable possibilities. You'll learn to capitalize on opportunities that can accelerate your project. Master the building blocks of successful IT risk management: identify, qualify, quantify, prioritize, and manage. Students pursuing college credit recommendation or continuing education units must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end of-class, multiple-choice assessment. Note: Do not take this course if you have taken Risk Management (course 2811). Course 2839 Ensure IT project success by identifying and handling risks. What You’ll Learn in Class • Identify common IT project risks • Recognize the threats and opportunities on your project • Understand what qualifies as risk with IT projects • Learn the difference between negative and positive IT risks • Develop an IT risk management plan • Plan risk response methods for IT risks • Understand the most common IT risk sources • Qualify and quantify IT risks • Create risk mitigation and contingency plans • Monitor and control project risks • Overcome resistance from stakeholders and team members You will earn XX contact hours or PDUs 18 upon completion of this course. Risk Management (Course 2811) On-Site Only: 18 PDUs Hands-On Exercises • Identify risks • Qualify risks • Quantify risks • Rank and prioritize risks • Create risk response plan (contingency plan) If you are tired of having to pull your team off critical path activities to deal with the crisis of the day, effective risk management is the solution. Risk management teaches you to plan how to manage the uncertainty found in projects. This course focuses on the concepts and building blocks of creating successful risk management within a project. Project managers must be aware of common risk traps and know how to identify and manage risks without jeopardizing the project success. Virtual Classroom e-Learning 4, 6-hour sessions, $1,795 18 PDUs Virtual Classroom e-Learning Mar 2-5 Sep 7-10 Jun 1-4 On-Site Learning Call for info. There’s more to see at www.globalknowledge.com/business 1-800-COURSES 13 http://www.globalknowledge.com/training/olm/go.asp?find=BIZA2827&country=United+States http://www.globalknowledge.com/training/olm/go.asp?find=BIZA2811&country=United+States http://www.globalknowledge.com/training/olm/go.asp?find=BIZA2839&country=United+States http://www.globalknowledge.com/business
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