Global Knowledge-Business - February-June 2009 - (Page 16) Project Communication, Management, and Leadership Course 2824 Relationship management for project management success. You will earn 30 contact hours or PDUs upon completion of this course. Course Description Managing a successful project involves more than schedules, templates, and paperwork-it requires the application of strong interpersonal management skills to work effectively with people in a variety of roles. The skills you'll learn in this course will enable you to set clear stakeholder expectations and create a communication management plan for any project. You'll negotiate for and retain required resources, create a solid team atmosphere, and adopt a successful leadership style for different situations. You'll learn to manage conflict, set priorities, and use a systematic problem-solving process. With the aid of the hands-on case study exercises, you'll learn to create a motivating team atmosphere, delegate effectively, run efficient meetings, and, ultimately, manage your project successfully. Students pursuing college credit recommendation or continuing education units must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end of-class, multiple-choice assessment. Hands-On Case Study Exercises This course features an evolving case study that puts you in charge of a large, international project. You'll manage a team of over 300 members working in four countries as you execute multiple tasks, including: • Create a stakeholder communication plan • Develop a plan for managing expectations • Influence key stakeholders • Conduct a negotiation between a project manager and customer around scope creep • Create a motivation plan for a team with morale problems • Deal with a dysfunctional project team • Use systematic problem-solving and decision-making models • Set clear project priorities • Conduct a conflict role-play • Delegate to on-site or remote team members • Create a relief plan for a stressed-out team Course Content 1. Roles and Responsibilities of a Project Manager • Communication and human resources knowledge areas • Role of the project manager and key stakeholders • Politics and protecting your project 2. Building an Effective Communication Plan • Interpersonal communication methods • Listening skills • Balancing stakeholder interests • Performance reporting 3. Setting Stakeholder Expectations and Matrix Management • Strong and weak matrix organizations • Role of the expeditor, coordinator, and project manager • Negotiating for and keeping resources • Setting stakeholder expectations and buy-in 4. Influencing and Negotiating Skills for Project Managers • Power bases • Influencing styles • Types of negotiations • Planning for a negotiation 5. Cross-cultural and Remote Teams • The six successful project team processes • Developing cultural competence • Communicating across cultures • Managing remote project teams 6. Leadership • Popular theories • Four styles of effective project leaders • Applying the right style • Leadership and decision making 7. Conflict on the Team • The role of the project manager in conflict • Signs, symptoms, and causes of conflict • Five conflict resolution techniques • Handling angry team members 8. Setting Stakeholder Priorities • Conflicting priorities within and across projects • Setting constraint priorities with stakeholders • Resource conflicts and workload histograms • Shifting corporate priorities and your project 9. Problem Solving and Decision Making • Seven-step model • Assumptions and facts • Generating alternatives • Planning for implementation 10. Motivation • Popular theories • Role of the project manager • Create a motivating team environment 11. Delegation Skills for the Project Manager • Why we don't delegate • Advantages and disadvantages • Delegating easy jobs • Delegating challenging jobs 12. Running Effective Project Meetings • Setting the purpose and tone • Running brainstorming or planning meetings • Difficult people in meetings • Running remote team meetings 13. Stress and the Project Team • Signs, symptoms, and causes of stress • Seven stress keys • Coping strategies • Create your personal stress control checklist What You'll Learn in Class • Build and execute a communication plan • Manage stakeholders and teams • Negotiate for internal resources and with vendors • Lead, manage, and motivate a dispersed team • Manage conflicts, solve problems, and make decisions • Delegate appropriately and manage stress • Develop situational management styles • Set clear expectations and priorities Who Needs To Attend Associate project managers, project managers, IT project managers, project coordinators, project analysts, project leaders, senior project managers, team leaders, product managers, and program managers. Prerequisites • Introduction to Project Management p. 11 • IT Project Management p. 12 • Applied Project Management p. 15 Train Without Travel Many of our courses can be delivered virtually through self-paced e-learning, or even on-site at your organization – saving you money and time. You can access our world-class training without leaving your home or office. See page 40 for options and courses, or visit our web site at www.globalknowledge.com/notravel. Classroom Learning 5 days $2,895 30 PDUs Classroom Learning CA San Jose Mar 30-Apr 3 DC Washington May 4-8 FL Orlando Apr 20-24 IL NC NJ NY Chicago Raleigh Morristown New York Virtual Classroom e-Learning 5, 6-hour sessions, $2,595 30 PDUs Mar 9-13 Mar 16-20 Jun 22-26 Apr 6-10 ON Toronto TX Dallas May 11-15 Jun 1-5 On-Site Learning Call for info. Virtual Classroom e-Learning May 18-22 Aug 17-21 16 There’s more to see at www.globalknowledge.com/business 1-800-COURSES http://www.globalknowledge.com/notravel http://www.globalknowledge.com/training/olm/go.asp?find=BIZA2824&country=United+States http://www.globalknowledge.com/business
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