Global Knowledge-Business - February-June 2009 - (Page 3)

Contents Rapid Skills Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Memberships and Associations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Enterprise Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5 Delivery Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Professional Development Units (PDUs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Free Take-Home Templates … . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Our Instructors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Promotions and Savings Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Changes to the PMBOK® Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Training Without Travel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 What Is ‘ITIL® in Action’? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 ITIL Certification Tracks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 ITIL® v2 vs v3: What’s the Difference? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Business Analysis Develop analytical and business process skills that help resolve business problems through competency with the business analysis, ITIL, and CobiT disciplines. Business Analysis Essentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Effective Business Cases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Effective Facilitation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Requirements Development and Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Writing Effective Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Business Process Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Certified Business Analyst Professional (CBAP) Exam Prep Boot Camp NEW . . . . . . . . .31 Project Management Cultivate project management proficiency with PMBOK ® Guide theory and best practices paired with real-world, hands-on exercises taught by PMP®-certified professionals. PMP® Exam Prep Boot Camp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 PMP Exam Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 PMP Prep Premium Package Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Guided PMP Exam Prep . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Introduction to Project Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Microsoft Project 2003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 IT Project Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 IT Project Management for Team Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Project Management for VoIP Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 IT Risk Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Risk Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Agile Project Management NEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 ScrumMaster Boot Camp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Applied Project Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Project Management for Non-Project Managers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Project Communication, Management, and Leadership . . . . . . . . . . . . . . . . . . . . . . . . .16 Schedule and Cost Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 Earned Value Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 PMP Renewal Program and Project Management Short Courses . . . . . . . . . . . . . . .18-19 Project Troubleshooting and Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Triple Constraints of Project Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Mastering Microsoft Project Server 2007 NEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 Mastering Microsoft Project Server 2007 for Team Members NEW . . . . . . . . . . . . . . . . .21 Mastering Microsoft Project Server 2007 for the Executive NEW . . . . . . . . . . . . . . . . . .21 Mastering Microsoft Project 2007 NEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 Managing Projects with Microsoft Office Project 2007 Boot Camp . . . . . . . . . . . . . . . .22 Managing Projects with Microsoft Office Project Server 2007 Boot Camp . . . . . . . . . . .23 Program Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Program Management Professional (PgMP) Boot Camp . . . . . . . . . . . . . . . . . . . . . . . . .24 Project Portfolio Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Establishing and Managing the Project Management Office . . . . . . . . . . . . . . . . . . . . .25 ITIL Empower your organization with IT Infrastructure Library™ (ITIL®) best practices—the international standard IT Service Management. ITIL® v3 Foundation Exam Prep Boot Camp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 ITIL® v2-to-v3 Foundation Bridge Exam Prep Boot Camp . . . . . . . . . . . . . . . . . . . . . . . .39 ITIL® v3 Awareness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 ITIL® v2 Foundation Exam Prep Boot Camp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 How To Define and Value IT Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 How To Measure and Justify IT Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 How To Get Started with ITIL® NEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 How To Create an ITIL® Service Desk and Incident Management Process NEW . . . . . . .43 How To Master Problem Management NEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 How To Set-Up Change and Release Management NEW . . . . . . . . . . . . . . . . . . . . . . . .44 How To Build a Service Catalog NEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 How To Build a Configuration Management Database (CMDB) NEW . . . . . . . . . . . . . . .45 ITIL® Service Lifecycle: Service Strategy NEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 ITIL® Service Lifecycle: Service Design NEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 ITIL® Service Lifecycle: Service Transition NEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 ITIL® Service Lifecycle: Service Operation NEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 ITIL® Service Lifecycle: Continual Service Improvement NEW . . . . . . . . . . . . . . . . . . . . .48 ITIL® Service Capability: Planning, Protection, and Optimization NEW . . . . . . . . . . . . . .49 ITIL® Service Capability: Service Offerings and Agreements NEW . . . . . . . . . . . . . . . . . .49 ITIL® Service Capability: Release, Control, and Validation NEW . . . . . . . . . . . . . . . . . . .50 ITIL® Service Capability: Operational Support and Analysis NEW . . . . . . . . . . . . . . . . . .50 ITIL® v3: Managing Across the Lifecycle NEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 ITIL® v2-to-v3 Service Manager Bridge Exam Prep Boot Camp . . . . . . . . . . . . . . . . . . . .51 ITIL® v2 Practitioner: Release and Control Management . . . . . . . . . . . . . . . . . . . . . . . .52 ITIL® v2 Practitioner: Support and Restore Management . . . . . . . . . . . . . . . . . . . . . . .53 ITIL® v2 Practitioner: Agree and Define Management . . . . . . . . . . . . . . . . . . . . . . . . . .53 ITIL® v2 Service Manager Exam Prep Boot Camp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 CobiT Foundation Exam Prep Boot Camp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 CobiT Self-Paced e-Learning Courses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 ISO Self-Paced e-Learning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 ITIL® Self-Paced e-Learning Courses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 © 2009 Global Knowledge Training LLC. All rights reserved. PMI, PMP, CAPM, PMBOK, and the PMI Registered Education Provider logo are registered marks of the Project Management Institute, Inc. ITIL is a Registered Tra http://www.globalknowledge.com/terms http://www.globalknowledge.com/business Table of Contents for the Digital Edition of Global Knowledge-Business - February-June 2009Global Knowledge-Business - February-June 2009Rapid Skills Development Memberships and AssociationsContentsEnterprise SolutionsDelivery MethodsProfessional Development Units (PDUs) Free Take-Home TemplatesOur Instructors Promotions and Savings ProgramsChanges to the PMBOK� GuidePMP� Exam Prep Boot CampPMP Exam GuaranteePMP Prep Premium Package UpgradeGuided PMP Exam PrepIntroduction to Project ManagementMicrosoft Project 2003IT Project ManagementIT Project Management for Team MembersProject Management for VoIP ImplementationIT Risk Management Risk Management Agile Project Management NEWScrumMaster Boot Camp Applied Project ManagementProject Management for Non-Project ManagersProject Communication, Management, and Leadership Schedule and Cost ControlEarned Value ManagementPMP Renewal Program and Project Management Short CoursesProject Troubleshooting and RecoveryTriple Constraints of Project ManagementMastering Microsoft Project Server 2007 NEWMastering Microsoft Project Server 2007 for Team Members NEWMastering Microsoft Project Server 2007 for the Executive NEWMastering Microsoft Project 2007 NEWManaging Projects with Microsoft Office Project 2007 Boot CampManaging Projects with Microsoft Office Project Server 2007 Boot CampProgram ManagementProgram Management Professional (PgMP) Boot CampProject Portfolio ManagementEstablishing and Managing the Project Management OfficeBusiness Analysis EssentialsEffective Business CasesEffective FacilitationRequirements Development and ManagementWriting Effective RequirementsBusiness Process Analysis Certified Business Analyst Professional (CBAP) Exam Prep Boot Camp NEWMBA Boot CampManagement and Leadership SkillsCommunication and Negotiation Skills Critical Thinking, Problem Solving, and Decision MakingSuccessful Workplace CommunicationsEffective Technical CommunicationITIL� v3 Foundation Exam Prep Boot CampITIL� v2-to-v3 Foundation Bridge Exam Prep Boot CampITIL� v3 AwarenessITIL� v2 Foundation Exam Prep Boot CampTraining Without TravelWhat Is ‘ITIL® in Action’?How To Define and Value IT ServicesHow To Measure and Justify IT Services How To Get Started with ITIL� NEWHow To Create an ITIL� Service Desk and Incident Management Process NEWHow To Master Problem Management NEWHow To Set-Up Change and Release Management NEWHow To Build a Service Catalog NEWHow To Build a Configuration Management Database (CMDB) NEWITIL Certification TracksITIL� Service Lifecycle: Service Strategy NEWITIL� Service Lifecycle: Service Design NEWITIL� Service Lifecycle: Service Transition NEWITIL� Service Lifecycle: Service Operation NEWITIL� Service Lifecycle: Continual Service Improvement NEWITIL� Service Capability: Planning, Protection, and Optimization NEWITIL� Service Capability: Service Offerings and Agreements NEWITIL� Service Capability: Release, Control, and Validation NEWITIL� Service Capability: Operational Support and Analysis NEWITIL� v3: Managing Across the Lifecycle NEWITIL� v2-to-v3 Service Manager Bridge Exam Prep Boot CampITIL® v2 vs v3: What’s the Difference?ITIL� v2 Practitioner: Release and Control ManagementITIL� v2 Practitioner: Support and Restore ManagementITIL� v2 Practitioner: Agree and Define Management ITIL� v2 Service Manager Exam Prep Boot CampCobiT Foundation Exam Prep Boot CampCobiT Self-Paced e-Learning CoursesISO Self-Paced e-LearningITIL� Self-Paced e-Learning CoursesGlobal Knowledge-Business - February-June 2009Global Knowledge-Business - February-June 2009 - Global Knowledge-Business - February-June 2009 (Page 1)Global Knowledge-Business - February-June 2009 - Memberships and Associations (Page 2)Global Knowledge-Business - February-June 2009 - Contents (Page 3)Global Knowledge-Business - February-June 2009 - Enterprise Solutions (Page 4)Global Knowledge-Business - February-June 2009 - Enterprise Solutions (Page 5)Global Knowledge-Business - February-June 2009 - Our Instructors (Page 6)Global Knowledge-Business - February-June 2009 - Promotions and Savings Programs (Page 7)Global Knowledge-Business - February-June 2009 - Changes to the PMBOK� Guide (Page 8)Global Knowledge-Business - February-June 2009 - PMP Prep Premium Package Upgrade (Page 9)Global Knowledge-Business - February-June 2009 - Guided PMP Exam Prep (Page 10)Global Knowledge-Business - February-June 2009 - Microsoft Project 2003 (Page 11)Global Knowledge-Business - February-June 2009 - IT Project Management for Team Members (Page 12)Global Knowledge-Business - February-June 2009 - Risk Management (Page 13)Global Knowledge-Business - February-June 2009 - ScrumMaster Boot Camp (Page 14)Global Knowledge-Business - February-June 2009 - Project Management for Non-Project Managers (Page 15)Global Knowledge-Business - February-June 2009 - Project Communication, Management, and Leadership (Page 16)Global Knowledge-Business - February-June 2009 - Earned Value Management (Page 17)Global Knowledge-Business - February-June 2009 - PMP Renewal Program and Project Management Short Courses (Page 18)Global Knowledge-Business - February-June 2009 - PMP Renewal Program and Project Management Short Courses (Page 19)Global Knowledge-Business - February-June 2009 - Triple Constraints of Project Management (Page 20)Global Knowledge-Business - February-June 2009 - Mastering Microsoft Project Server 2007 for Team Members NEW (Page 21)Global Knowledge-Business - February-June 2009 - Mastering Microsoft Project 2007 NEW (Page 22)Global Knowledge-Business - February-June 2009 - Program Management (Page 23)Global Knowledge-Business - February-June 2009 - Program Management Professional (PgMP) Boot Camp (Page 24)Global Knowledge-Business - February-June 2009 - Establishing and Managing the Project Management Office (Page 25)Global Knowledge-Business - February-June 2009 - Business Analysis Essentials (Page 26)Global Knowledge-Business - February-June 2009 - Effective Facilitation (Page 27)Global Knowledge-Business - February-June 2009 - Requirements Development and Management (Page 28)Global Knowledge-Business - February-June 2009 - Writing Effective Requirements (Page 29)Global Knowledge-Business - February-June 2009 - Business Process Analysis (Page 30)Global Knowledge-Business - February-June 2009 - Certified Business Analyst Professional (CBAP) Exam Prep Boot Camp NEW (Page 31)Global Knowledge-Business - February-June 2009 - MBA Boot Camp (Page 32)Global Knowledge-Business - February-June 2009 - Management and Leadership Skills (Page 33)Global Knowledge-Business - February-June 2009 - Communication and Negotiation Skills (Page 34)Global Knowledge-Business - February-June 2009 - Critical Thinking, Problem Solving, and Decision Making (Page 35)Global Knowledge-Business - February-June 2009 - Successful Workplace Communications (Page 36)Global Knowledge-Business - February-June 2009 - Effective Technical Communication (Page 37)Global Knowledge-Business - February-June 2009 - ITIL� v3 Foundation Exam Prep Boot Camp (Page 38)Global Knowledge-Business - February-June 2009 - ITIL� v2 Foundation Exam Prep Boot Camp (Page 39)Global Knowledge-Business - February-June 2009 - Training Without Travel (Page 40)Global Knowledge-Business - February-June 2009 - How To Define and Value IT Services (Page 41)Global Knowledge-Business - February-June 2009 - How To Measure and Justify IT Services (Page 42)Global Knowledge-Business - February-June 2009 - How To Create an ITIL� Service Desk and Incident Management Process NEW (Page 43)Global Knowledge-Business - February-June 2009 - How To Set-Up Change and Release Management NEW (Page 44)Global Knowledge-Business - February-June 2009 - How To Build a Configuration Management Database (CMDB) NEW (Page 45)Global Knowledge-Business - February-June 2009 - ITIL� Service Lifecycle: Service Strategy NEW (Page 46)Global Knowledge-Business - February-June 2009 - ITIL� Service Lifecycle: Service Transition NEW (Page 47)Global Knowledge-Business - February-June 2009 - ITIL� Service Lifecycle: Continual Service Improvement NEW (Page 48)Global Knowledge-Business - February-June 2009 - ITIL� Service Capability: Service Offerings and Agreements NEW (Page 49)Global Knowledge-Business - February-June 2009 - ITIL� Service Capability: Operational Support and Analysis NEW (Page 50)Global Knowledge-Business - February-June 2009 - ITIL� v2-to-v3 Service Manager Bridge Exam Prep Boot Camp (Page 51)Global Knowledge-Business - February-June 2009 - ITIL� v2 Practitioner: Release and Control Management (Page 52)Global Knowledge-Business - February-June 2009 - ITIL� v2 Practitioner: Agree and Define Management (Page 53)Global Knowledge-Business - February-June 2009 - ITIL� v2 Service Manager Exam Prep Boot Camp (Page 54)Global Knowledge-Business - February-June 2009 - ITIL� Self-Paced e-Learning Courses (Page 55)http://www.nxtbookMEDIA.com

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