Global Knowledge-Business - February-June 2009 - (Page 30) Business Process Analysis Analyze your business today and map the path to tomorrow. Course Description In this course, you’ll learn to model business processes as they are currently enacted, assess the quality of those business processes, and collaborate with the stakeholders to identify improvements. The course begins by teaching you the roles and responsibilities of the business analyst and the process for analyzing business systems, including how to determine a business system’s health. You will learn how to identify business processes that could become more streamlined. Master the process of communicating with stakeholders to understand their process needs as well as their perceptions of the problems. Using seven different modeling techniques, you’ll explore different facets of the business process, identify the most effective solution to the process, and clearly define the future process state. Once a new process is defined, you’ll learn how to convey those process changes to others, gain organizational support for making the changes, and plan for a successful change project. 1. 2. 3. 4. 5. Course 2818 You will earn 24 contact hours or PDUs upon completion of this course. Hands-On Exercises Perform the Deming bead experiment Choose a business process to analyze Complete a project minicharter Complete a stakeholder analysis Identify information gathering methods for your project 6. Prepare to interview the stakeholder 7. Document the information gathered 8. Perform and document a GQM analysis of your process 9. Prepare for a follow-up meeting with the stakeholder 10. Hold a follow-up meeting with the stakeholder 11. Update information about the process 12. Use the ETVX process definition paradigm 13. Draw a SIPOC diagram 14. Draw a process flowchart 15. Draw a swim lane diagram 16. Draw a data flow diagram 17. Draw an entity relationship diagram 18. Perform causal analysis 19. List sources of standards and industry best practices 20. Use the STP method to identify improvement options 21. Model the improved process 22. Prepare the process improvement proposal 23. Present the process improvement proposal 24. Prepare a project plan for your process improvement What You’ll Learn in Class • Determine the quality of a business process • Identify business processes that need to be improved • Define business process analysis & associated responsibilities • Determine when a process action team (PAT) is required • Charter and lead a process action team • Identify all of the stakeholders in a business process • Select appropriate information gathering techniques • Perform information-gathering activities • Provide feedback to stakeholders • Measure business process effectiveness • Use various modeling methods • Perform root-cause problem analysis • Develop business process improvement options • Obtain stakeholder support • Plan a process improvement project • Analyze the results of a process improvement project Improve business processes through analyzing systems, communicating with stakeholders, and implementing various modeling techniques. Course Content 1. Define the “Quality” of a Business Process • People • Process • Tools • Inputs • Deming’s 14 points 2. Choose a Business Process to Analyze • Triggers 3. Understand the Business Analysis Process • Definition of Business Process Analysis • The Process of Business Process Analysis • Role of the Business Analyst 4. Charter the Process Action Team (PAT) • Purpose • Mechanics 5. Identify the Stakeholders of a Business Process 6. Choose Information Gathering Techniques • Challenges • Techniques 7. Gather Information • Preparation • Execution • Feedback • Validation 8. Document the Process Goal and Identify Metrics • Casual Analysis • Perform GQM Analysis 9. Model the Current (As-Is) Process • ETVX Process Model • SIPOC Analysis • Use Case Diagrams • Process Flowcharts • Swim Lane Diagrams • Data-Flow Diagrams (DFD) • Entity-Relationship Diagrams (ERD) 10. Determine Causes of Problems • Fishbone (Ishikowa) Causal Analysis 11. Determine Process Improvement Options • Modeling the Improved (To-Be) Process 12. Make the Business Case for Process Improvement • Contents of the Business Case • Preparing the Management Briefing 13. Plan the Implementation • Process Artifacts • Process Improvement Activities 14. Hold a Project Retrospective • Why? • When? May We Recommend Attend your next class without even leaving your office or desk with our Virtual Classroom e-Learning option. It’s like being in a classroom with an instructor and classmates, but you access the course via the Internet. The course is taught in real-time so you can discuss topics with your instructor and classmates. Visit www.globalknowledge.com/virtual to sign up for our free demo. Classroom Learning 4 days $2,395 24 PDUs & IIBA CDUs Classroom Learning AZ Phoenix Jun 2-5 DC Washington Apr 28-May 1 GA Atlanta Feb 16-19 GA Atlanta Jun 9-12 IL Chicago Jun 23-26 NC NJ NY ON ON TX Raleigh Morristown New York Ottawa Toronto Dallas Virtual Classroom e-Learning 5, 6-hour sessions, $2,095 24 PDUs & IIBA CDUs Mar 23-26 Apr 7-10 Mar 3-6 May 25-28 Apr 27-30 May 12-15 TX Houston Mar 17-20 On-Site Learning Call for info. Virtual Classroom e-Learning Feb 9-13 Apr 20-24 Jun 22-26 Aug 24-28 30 There’s more to see at www.globalknowledge.com/business 1-800-COURSES http://www.globalknowledge.com/virtual http://www.globalknowledge.com/training/olm/go.asp?find=BIZA2818&country=United+States http://www.globalknowledge.com/business
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