Global Knowledge-Business - February-June 2009 - (Page 33) Management and Leadership Skills Develop the skills to build, support, and motivate your team. Course Description This course focuses on the interpersonal and management skills you need to be an effective manager. It’s an ideal primer for new managers and a helpful refresher for those who have long been in a management role. Discover the difference between leadership and management and what you can do to become a better leader. Understand your role in team communication and what you can do to ensure fewer misunderstandings. Use the Myers-Briggs Personality Indicator and understand how to effectively communicate, deal with conflict and difficult people, and motivate and create a positive team atmosphere. In this class, you’ll learn how to build, motivate, and maintain an effective, high-performing team. Make the most of your employees’ skills and abilities by delegating appropriately and avoiding micromanaging. Learn how to link feedback, coaching, performance management, and progressive discipline to ensure top performance and to deal effectively with under-performers. Also, learn how to manage time, set priorities for you and your team, and negotiate those priorities with your boss. Finally, you will develop a stress management plan for you and your team. Course 2820 You will earn 24 contact hours or PDUs upon completion of this course. Course Content 1. Roles and Responsibilities of a New Manager • The three functions of management • Avoiding micromanagement 2. Leadership • Lead a team using traditional models of leadership • The difference between leadership and management • Use four different leadership styles depending on individual skills and abilities 3. Interpersonal Communications Skills • The communications model • How team communication breaks down • The role of the manager when it comes to listening and communication • Effective interpersonal communication 4. Effective Listening • Learn a listening skills toolbox of six skills • When should you actively listen? • The benefits of listening with understanding 5. Performance Management • How to give effective feedback • Negotiating coaching plans with each employee • Principles of performance appraisals • Steps in progressive discipline 6. Myers-Briggs Personality Type Indicator • The 16 different types and what that means to your team • Personality types and conflict 7. Dealing with Conflict • Positive and negative conflict • Understanding conflict • Controlled, expressed, and irrational anger • A three-step model for dealing with team conflict 8. The Six Most Difficult Types of People and How to Deal with Them 9. Creating and Managing Effective Teams • Definition of an effective team • Advantages and disadvantages of working in teams • Effective and ineffective teams • Team rules, roles, and behaviors • The six characteristics of effective teams • What to do with a dysfunctional team • Phases of team development 10. Motivation • Traditional motivation models • Motivating your under-performers • How to create a motivating team environment • Find the right reward for each team member 11. Delegation • Delegate menial tasks so they get done • Delegate more difficult jobs to ensure they are done right the first time 12. Time Management and Priority Setting • Setting effective priorities with your team • Dealing with e-mail, interruptions, and meetings • Negotiating priorities with your boss • Learning to negotiate “no” 13. Stress Management • Recognizing the signs and symptoms of stress • Build a stress plan for work • The physiological symptoms and impacts of stress • What is distress? • Seven steps to take in times of stress What You’ll Learn in Class • Apply different leadership styles to lead effectively • Avoid micromanaging – the number one mistake of new managers • Improve dysfunctional teams • Practice communication skills • Conduct performance reviews, negotiate coaching plans, and provide ongoing feedback • Negotiate and set priorities • Plan and run effective team meetings • Delegate to new and experienced employees • Develop a stress management plan for you and your team Hands-On Exercises This course is written around a challenging 14-point case study. You’ll apply the skills learned in the class to overcome the problems and meet the project deadlines. • Roles and Responsibilities of a New Manager • Leadership • Management Situations • Interpersonal Gap • Effective Listening • Motivation • Performance Management • Myers-Briggs Personality Type Indicator • Creating Effective Teams • Managing Effective Teams • Dealing with Conflict and Difficult People • Time Management and Priority Setting • Delegation Buy get one Learn the interpersonal and management skills you need to be an effective manager. Understand your role in team communication and what you can do to avoid misunderstandings. Self-Paced e-Learning Self-Paced e-Learning $1,750 X-hourPDUs X, 74.5 sessions, $x,xxx XX PDUs Mar 17-20 Jun 23-26 Mar 30-Apr 2 May 25-28 Mar 16-19 Jun 9-12 Virtual Classroom e-Learning Feb 9-13 Jun 22-26 Apr 20-24 Aug 24-28 On-Site Learning Call for info. Buy 1 course, get 2nd half off. Buy 2 courses, get 3rd free. www.globalknowledge.com/bogo Classroom Learning 4 days $2,395 24 PDUs Classroom Learning CA Los Angeles Apr 28-May 1 CA San Francisco Apr 21-24 CA San Jose Jun 16-19 DC Washington May 5-8 FL Orlando Mar 24-27 GA IL IL NC NJ NY Atlanta Chicago Chicago Raleigh Morristown New York Virtual Classroom e-Learning 5, 6-hour sessions, $2,095 24 PDUs May 19-22 Mar 2-5 May 5-8 Mar 31-Apr 3 Mar 10-13 Apr 28-May 1 ON ON ON ON TX TX Ottawa Ottawa Toronto Toronto Dallas Dallas There’s more to see at www.globalknowledge.com/business 1-800-COURSES 33 http://www.globalknowledge.com/bogo http://www.globalknowledge.com/bogo http://www.globalknowledge.com/training/olm/go.asp?find=BIZA2820&country=United+States http://www.globalknowledge.com/business
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