Global Knowledge-Business - February-June 2009 - (Page 36) Successful Workplace Communication Maximize your communication impact. Course Content Course Description This course features activities and role-playing exercise that will help you improve your oral, interpersonal, and small group communication skills in a workplace environment. Determine your communication style to help you capitalize on your strengths and improve your weaknesses. Have more effective conversations and learn to communicate your message in a way that is more persuasive. Recognize how you can use effective communication techniques to build trust and rapport. Learn how to communicate with tact and courtesy so that even negative messages are heard and difficult situations are managed with diplomacy. Assess and adapt your message to the communication styles of others so they hear the right message and respond in the desired manner. Use tactics to communicate up, down, and across your organization and understand that different techniques work for different levels of employees. Learn the value of planned alliances that will help you overcome obstacles to communication, performance, and ideas. This course will also help you grasp your emotional intelligence style and how it is important to effective leadership. Examine tactics to radiate a positive self-image to others. Influence the emotions of others to have a more positive communication exchange. Finally, this course will teach you the value of conflict, when to allow it, how to facilitate an exchange, and when to manage conflict to closure. Master consensus-building techniques so conflict leads to positive, teambuilding results. Learn how to effectively deal with disruptive team members. Students pursuing college credit recommendation or continuing education units must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end of-class, multiple-choice assessment. Course 2918 You will earn 18 contact hours or PDUs upon completion of this course. 1. Introduction to Workplace Communication • Importance of Good Communication • Intelligence Types • Communication Types 2. Emotional Intelligence • Importance of Emotional Intelligence • Emotional Intelligence Competencies • Improving Emotional Intelligence 3. Interpersonal Communication: The Basic Tools • Communication Model • Obstacles to Communication • Verbal and Nonverbal Communication • Empathy • Active Listening • Message Basics • Content and Objectives • Know Your Audience • Message Formats 4. Communication Styles and Strategies • The Platinum Rule • Social Styles • Assertiveness Styles • Communication Style Strategies 5. Effective Conversations • Effective Conversation Strategies • Managing Personal Space • Deception • Trust and Rapport 6. Powerful Persuasion • Usefulness of Persuasion • Persuasion Strategies • Using Metaphors 7. Small Group Communication • Introduction to Small Group Communication • Avoiding Groupthink • Group Facilitation • Brainstorming 8. Communicating Across the Organization • Organizational Levels • Networking • The Elevator Speech 9. Office Politics • Political Styles • How to Be a Good Politician at Work • Communicating with Your Boss • Ethics and Values 10. Managing Conflict • Types and Causes of Conflict • Effective Conflict Strategies • Dealing with Disruptive Team Members What You’ll Learn in Class • Understand the communication model • Learn best practices for verbal communication • Develop techniques to improve your communication impact • Leverage your emotional intelligence • Understand how to proactively use conflict Who Needs To Attend Anyone who wants to improve his or her ability to communicate within the workplace. Train Without Travel Many of our courses can be delivered virtually, through self-paced e-learning, or even on-site at your organization – saving you money and time. You can access our world-class training without leaving your home or office. See page 40 for options and courses, or visit our web site at www.globalknowledge.com/notravel. Learn how to express a positive self-image and influence the emotions of others. Participate in role-playing exercises to improve interpersonal and small group communication. Classroom Learning 3 days $1,995 18 PDUs Classroom Learning GA Atlanta Mar 23-25 Virtual Classroom e-Learning 4 days $1,795 18 PDUs Virtual Classroom e-Learning Apr 7-10 Jul 28-31 On-Site Learning Call for info. 36 There’s more to see at www.globalknowledge.com/business 1-800-COURSES http://www.globalknowledge.com/notravel http://www.globalknowledge.com/training/olm/go.asp?find=BIZA2918&country=United+States http://www.globalknowledge.com/business
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