Global Knowledge-Business - February-June 2009 - (Page 37) Effective Technical Communication Learn to clearly and concisely communicate to your audience. Course Description Learn best practices for authoring effective documents and composing your communications with clarity, relevance, and precision. In this course, you will learn how to prepare documents that clearly and concisely convey technical information to both technical and non-technical audiences. Discover your writing style and develop a plan to help you overcome writer’s block. Analyze your audience and tailor your writing accordingly. Learn the five Cs of writing and how to apply them to your own writing. You will also learn how to copyedit documents written by you and others. Course 2833 You will earn 12 contact hours or PDUs upon completion of this course. Course Content 1. Technical Writing Foundations • What are Technical Communications? • Technical Writing vs. Business Writing • The History of Technical Communications • Types of Technical Communications • Role of the Technical Communicator 2. Your Writing Style • Your Writing Style • Your Writing Approach 3. The Communication Loop • Sending the Message • Receiving the Message • Barriers and Filters 6. The Five Cs of Communication • Clarity - Communicating Ideas Clearly Using Paragraphs - Avoiding Ambiguous Pronoun References - Moving Misplaced Modifiers - Avoiding Nominalizations and Adjectivizations - Using Active and Passive Voice - Writing in Plain English • Conciseness • Correctness - Punctuation - Citations • Coherence • Completeness What You’ll Learn in Class • Define technical writing • Analyze audiences • Discover the five Cs of writing • Best practices for communicating up and down • Prepare various forms of written documentation • Structure and compose communications for clarity, relevance, and precision Who Needs To Attend Anyone who wants to improve his or her ability to communicate technical information. The five Cs – clarity, conciseness, correctness, coherence, and completeness – can help you improve your writing. 4. Getting Started • Set Up for Success • Define Your Objective • Identifying Your Team • Making Your Team Effective • Understand Your Audience • Types of Audiences • Identifying the Audience • Identify the Right Communication Method • Message Formats • Time-Value of Formats 5. The Writing Process • Create a Plan • Understand Every Task That Needs to Get Done • Assign Tasks and Develop the Timeline • Write the Purpose Statement • Brainstorming and the Sticky-Note Technique • Outline the Document • Tips for the "Write" Stuff • Dealing with Writer's Block 7. Visual Cues • White Space • Fonts and Text Layout • Headings • Bulleted and Numbered Lists • Tables and Figures 8. Oral Communications • Why a Presentation? • Best Practices for Effective Presentations • Guidelines for Writing Presentations • Format the Presentation Slides • Deliver Effective Presentations Certification This course is part of the following programs or tracks: Communication Certificate Certificate in Communication Learn how to prepare documents that clearly convey technical information. Validate your communication and negotiation skills with our Communication Certificate. You’ll study verbal and nonverbal communication techniques as well as active listening strategies to help you learn to engage effectively with others. The certification program includes these three courses and is $4,495: Communication and Negotiation Skills (p. 34) Effective Technical Communication (p. 37) Successful Workplace Communication (p. 36) On-Site Learning Call for info. There’s more to see at www.globalknowledge.com/business 1-800-COURSES 37 http://www.globalknowledge.com/training/olm/go.asp?find=BIZA2833&country=United+States http://www.globalknowledge.com/business
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