Global Knowledge-Business - February-June 2009 - (Page 38) ITIL v3 Foundation Exam Prep Boot Camp Course 2975 Learn about process improvements, benefits, and challenges of ITIL v3, and get your ITIL Foundation certification. Course Description In this comprehensive EXIN-accredited course, you will prepare for the ITIL v3 Foundation Certificate in IT Service Management. You will learn the fundamentals of IT Service Management from experienced instructors who have led implementations and have the first-hand knowledge and experience to make ITIL real and valuable. This course includes handouts and references useful after the class, as well as practices sessions, quizzes, exam strategies, and test-taking tips. You will earn 18 contact hours or PDUs upon completion of this course. Course Content 1. Service Management Defined • How IT services deliver value to customers • Value and importance of IT service management 2. ITIL Introduction • Ease ITIL adoption • Good practices • ITIL qualification scheme, bodies, and certifications 3. Service Operation • Ensure value to customer and service provider • Maintain stability while allowing for change • Organize to improve IT support to customers 4. Continual Service Improvement • Importance of better design, introduction, and operation of services • Improving service quality, business continuity, and IT efficiency • Link improvement efforts to strategy, design, and transition 5. Service Strategy • Design, develop, & implement service management • Service management as a strategic asset • Setting objectives and expectations • Identify and select prioritization opportunities 6. Service Design • Design & develop services, processes, principles, and methods • Convert strategy into services 7. Service Transition • Improved methods for transitioning new and changed services into operation • Manage the complexity related to changes • Prevent undesired results while enabling innovation 8. Exam-Taking Tips 9. Practice Exams 10. Glossary of Terms What You'll Learn in Class • Key concepts of ITIL • Important principles for improving IT operations • Vital processes and functions • Practical guidance for applying ITIL to everyday IT situations • How to align with business, control costs, and improve IT service quality • Strategies to balance IT resources Who Needs To Attend Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions. Prerequisites Familiarity with IT terminology and IT-related work experience are recommended. Certification ITIL v3 Foundation Certificate in IT Service Management ITIL Guarantee Pass the ITIL® Foundation Exam or Your Money Back! Hundreds of students have completed this course, and with a pass rate of over 95% it is easy to see why we guarantee your success. Learn strategies to help you balance IT resources. Gain practical guidance for applying ITIL to everyday IT situations Classroom Learning 3 days $2,195 18 PDUs Classroom Learning CA Anaheim Apr 20-22 CA Los Angeles Mar 9-11 CA Sacramento Mar 2-4 CA Sacramento Jun 8-10 CA San Francisco May 11-13 CA San Jose Mar 9-11 CA San Jose Apr 27-29 CO Denver Mar 30-Apr 1 DC Dulles, VA Mar 2-4 DC Dulles, VA Jun 1-3 DC Washington Feb 2-4 DC DC DC DC DC DC DC FL GA GA IL IL Washington Washington Washington Washington Washington Washington Washington Orlando Atlanta Atlanta Chicago Chicago Virtual Classroom e-Learning 5, 4-Hour Sessions, $1,895 18 PDUs Feb 23-25 Mar 16-18 Apr 6-8 Apr 27-29 May 18-20 Jun 8-10 Jun 29-Jul 1 May 18-20 Feb 16-18 May 11-13 Feb 16-18 Mar 23-25 IL Chicago IL Chicago MA Boston MD Baltimore MD Rockville NC Charlotte NC Raleigh NC Raleigh NJ Morristown NJ Morristown NJ Morristown NY New York May 4-6 Jun 15-17 Apr 13-15 Apr 20-22 Apr 13-15 Jun 1-3 Mar 30-Apr 1 Jun 29-Jul 1 Mar 16-18 May 11-13 Jun 29-Jul 1 Mar 30-Apr 1 NY NY OH ON ON ON ON PA TX TX TX TX Self-Paced e-Learning $649, 16 PDUs New York New York Columbus Ottawa Ottawa Toronto Toronto Philadelphia Dallas Dallas Dallas Houston May 4-6 Jun 15-17 Mar 23-25 Feb 9-11 Jun 15-17 Mar 23-25 May 11-13 Apr 6-8 Mar 23-25 May 4-6 Jun 22-24 Feb 9-11 TX Houston VA Dulles VA Dulles On-Site Learning Call for info. Jun 1-3 Mar 2-4 Jun 1-3 Virtual Classroom e-Learning Mar 30-Apr 3 Jun 8-12 Aug 10-14 38 There’s more to see at www.globalknowledge.com/business 1-800-COURSES http://www.globalknowledge.com/training/olm/go.asp?find=BIZA2975&country=United+States http://www.globalknowledge.com/business
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