Global Knowledge-Business - February-June 2009 - (Page 39) ITIL v2-to-v3 Foundation Bridge Exam Prep Boot Camp Course 2968 Learn about process improvements, benefits, and challenges of ITIL v3, and take the Foundation Bridge exam. Course Description In this comprehensive course, you will prepare for the ITIL v3 Foundation Bridge Certificate in IT Service Management. This course, intended for holders of ITIL Foundation Certificates from earlier ITIL versions, highlights the new topics in ITIL v3 and the main differences from earlier ITIL versions. You will learn the fundamentals of IT Service Management from experienced instructors who have led implementations and have the firsthand knowledge and experience to make ITIL real and valuable. This course includes handouts and references useful after the class, as well as practice sessions, quizzes, exam strategies, and test-taking tips. The 30-minute ITIL v3 Foundation Bridge exam will be offered at 4:30 PM. You will earn 6 contact hours or PDUs upon completion of this course. What You’ll Learn in Class • Service Management as a Practice • Service Lifecycle • Key Principles and Models • Generic Concepts • Selected Processes, Roles, and Functions • Technology and Architecture • ITIL Qualification Scheme Prerequisite ITIL v1 or v2 Foundation Certificate. Certification This course is part of the following programs or tracks: • ITIL® Certifications Who Needs To Attend • ITIL v1 or v2 Foundation Certificate holders who want to understand the new content of ITIL v3 and keep their certification and knowledge fresh and up-to-date • ITIL v1 or v2 Foundation Certificate holders who want to learn about key new topics such as service portfolio management, service catalog, knowledge management, and the service lifecycle Buy Buy 1 course, get 2nd half off. Buy 2 courses, get 3rd free. www.globalknowledge.com/bogo ITIL v2 Foundation certification is required to take the Practitioner exam. Proof of certification must be provided 20 days prior to the start of class. Classroom Learning 1 day $995 6 PDUs Classroom Learning CA San Jose DC Washington DC Washington NC Raleigh ON Toronto Self-Paced e-Learning $249 6.5 Hours 6 PDUs Apr 9 Apr 2 Mar 26 On-Site Learning Call for info. Apr 30 Mar 19 ITIL v3 Awareness Learn about the best practices of ITIL v3. Course 2976 You will earn 4 contact hours or PDUs upon completion of this course. Course Description In this course, explore IT Service Management and its contribution to demonstrable IT service value, and get an introduction to the IT Service Management process objectives, activities, relationships, benefits, and critical success factors. You'll have web access to this course for 90 days. Course Content 1. Introduction to ITSM • ITSM's Value to the Business • Need-To-Know ITSM Concepts 2. Introduction to ITIL v3 • ITIL History • ITIL Description • ITIL v3 Service Lifecycle • ITIL v3 Service Lifecycle Processes 3. Service Strategy • Service Strategy Objective, Processes, and Principles 4. Service Design • Service Design Objective, Processes, and Principles 5. Service Transition • Service Transition Objective, Processes, and Principles 6. Service Operation • Service Operation Objective, Processes, and Principles 7. Continual Service Improvement • CSI Objective, Model, and Goal What You’ll Learn in Class • ITIL Concepts • Service Strategy • Service Design • Service Transition • Service Operations • Service Improvement • Critical Success Factors • Achieving Operational Excellence ITIL v2 Foundation Exam Prep Boot Camp (Course 2828) Learn about process improvements, benefits, and challenges, and get your ITIL Foundation certification. In this casestudy-driven course, you'll get an introduction to IT Service Management (ITSM), and you'll learn to apply the industry-standard ITIL Service Support and Service Delivery principles within an IT department/organization. Who Needs To Attend Anyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. Self-Paced e-Learning $149, 4 PDUs On-Site Learning Call for info. There’s more to see at www.globalknowledge.com/business 1-800-COURSES 39 http://www.globalknowledge.com/bogo http://www.globalknowledge.com/bogo http://www.globalknowledge.com/training/olm/go.asp?find=BIZA2968&country=United+States http://www.globalknowledge.com/training/olm/go.asp?find=BIZA2828&country=United+States http://www.globalknowledge.com/training/olm/go.asp?find=BIZA2976&country=United+States http://www.globalknowledge.com/business
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