Global Knowledge-Business - February-June 2009 - (Page 4) Enterprise Solutions Our Solutions Training should not be one-size-fits-all. While other companies may try to force you into their preexisting solutions, we work with you to understand your unique needs and develop a solution that’s right for you. More than just a training provider, we’re your training partner. Global Knowledge is the worldwide leader in IT and business training. We deliver via training centers, private facilities, and the Internet, enabling our customers to choose when, where, and how they want to receive training programs and learning services. We’ve worked with more than 75% of the Fortune 500 companies and many government agencies, including every branch of the military. No matter what size training solution you need, we can provide you with everything, including hardware, software, and our expert instructors. Case Study: Sabre Airline Solutions Company: Sabre Airline® Solutions helps airlines better market, sell, serve, and operate—from planning through execution—by providing the airline industry with products and services, reservations and departure control, and consulting services. Situation: Sabre Airline Solutions was struggling with scope development and client management. Project managers were having problems defining Terms of References and Statements of Work. Also, clients were adding functionality on projects because there was no clearly defined scope. They needed to gain control of their projects, reduce cost, and increase their ability to work in a global community. Solution: We worked with Sabre Airline Solutions to tailor one of our existing courses and create a new professional skills course. First, we customized our Communication and Negotiations course by developing case studies that reflected exactly what the Sabre project managers experienced on the job. Deliver the course in multiple On-Site sessions to project managers and managers. Managed Programs If you need a large-scale—even worldwide—training program, our expert staff can work with you to create and manage a tailored program to fit your needs. Our managed programs include student pre-assessments, course and training path development, program management, reporting, and continuing education options. For more information on our Managed Programs, see. p. 5. On-Site Training If you already have a good idea of the training you need, we can provide expert instruction and tailored courses delivered to your facility of choice. Save time and money by training a small or large group with our private, On-Site delivery method. Next, we worked with Sabre Airline Solutions to create a course on expectations management. It was built by combining existing materials from four of our courses, adding new material, and customizing the case studies. By partnering with us to create a tailored Project Management training program, Sabre Airline Solutions was able to train their project managers to set clearer expectations with their clients, and ensure that all of them were working from the same project management framework. Curriculum Planning Services If you’ve made a recent technology investment, and are trying to determine the training you need, our Curriculum Planning Services can help. We can provide you with an on-site Subject Matter Expert (SME) who will interview key personnel to assess existing skill-sets and deliver a training plan report, with a curriculum map based on job roles. 4 There’s more to see at www.globalknowledge.com/business 1-800-COURSES http://www.globalknowledge.com/business
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