Global Knowledge-Business - February-June 2009 - (Page 41) What Is ITIL In Action? How can it help your organization? A question that often arises for ITIL students is, “What now?” They’ve been taught the framework, the process, and the vocabulary, but are unsure of what to do with this information once they get back into the office. Global Knowledge has developed a series of workshops, ITIL In Action, to better enable students to implement ITIL in their day-to-day functions. Because our focus is on training, we understand the need for personal understanding and empowerment—especially with initiatives as valuable to corporate strategy as ITIL implementations. You will learn what it takes and how to implement key ITIL concepts in a matter of days. With our hands-on, case study-and-exercise-driven workshops, we will teach you best practices that you can immediately implement in your organization. Our goal is to work with you to make your ITIL expertise relevant and impactful. The ITIL In Action series includes: • How To Get Started with ITIL • How To Build a CMDB • How To Build a Service Catalog • How To Master Problem Management • How To Set-Up Change and Release Management See pages 41 – 45 for our ITIL In Action courses. • How To Define and Value IT Services • How To Measure and Justify IT Services • How To Create an ITIL Service Desk and Incident Management Process How To Define and Value IT Services Course Description IT organizations struggle with business-IT alignment and business service management. Challenges are that IT organizations often cannot accurately define what they do, and IT may not understand the priority of IT projects to the business. By defining your IT services, you will start to build your service catalog and take steps toward service portfolio management. In this class, you will learn how to define and value IT services in business terms to understand the services with the highest value to your business. You will practice defining IT services and get take-home tools and templates you can use in your own organization to rapidly build your service portfolio. You'll learn to identify your stakeholders and work with them to understand their priorities and needs. For organizations implementing ITIL, our ITIL in action materials will help you take active steps towards successful implementation. All students will learn best practices from a variety of frameworks to help you effectively turn theory into practice. You will learn key principles from IT Infrastructure Library (ITIL), CobiT, and Management of Risk (M_o_R) that can be applied from a practical approach to enable your IT service strategy. Course 2771 Get started with service portfolio management by defining and valuing your IT service portfolio. Prerequisites You will earn 18 contact hours or PDUs upon completion of this course. • ITIL Foundation Certification What You’ll Learn in Class • The IT service delivery model • Identify IT services • Create a product offering • Identify risks to the enterprise • Assign value to the elements of IT services • Build the stakeholder questionnaire • Rank the IT services Course Content 1. 2. 3. 4. Managing IT Services Aligned With The Business Benefits of Managing IT Services Defining IT Services Valuing IT Services Who Needs To Attend Anyone responsible for contributing to or managing IT service strategy; Individuals who have attended an ITIL® course and want to know how to implement the framework through practical steps. Classroom Learning 3 days $2,095 18 PDUs Classroom Learning DC Washington Apr 6-8 DC Washington Jun 8-10 GA Atlanta Apr 13-15 IL IL NY ON Virtual Classroom e-Learning 4 days, $1,795 18 PDUs Chicago Chicago New York Toronto Apr 20-22 Jun 29-Jul 1 May 4-6 May 11-13 TX Dallas On-Site Learning Call for info. May 11-13 Virtual Classroom e-Learning Jun 9-12 Sep 15-18 There’s more to see at www.globalknowledge.com/business 1-800-COURSES 41 http://www.globalknowledge.com/training/olm/go.asp?find=BIZA2771&country=United+States http://www.globalknowledge.com/business
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