Global Knowledge-Business - February-June 2009 - (Page 46) ITIL Certificate Tracks The IT Infrastructure Library™ (ITIL®) defines a holistic process framework that recasts IT from a product developer to a service provider. ITIL v3 Managers Bridge ITIL Master ITIL Expert Managing Across the Lifecycle CSI SO ST SD SS In this way, IT aligns with needs of the business by proactively managing all aspects of the production environment. Our ITIL training curriculum includes preparation for the Foundation, Practitioner, and Service Manager ITIL certifications. IPPI IPAD IPRC IPSR SOA RCV PPO OSA ITIL Managers Certificates ITIL Practitioner Certificates Lifecycle Modules Capability Modules v1 v2 12 Credits Required ITIL v3 Foundation for Service Management For more information on our ITIL certificate tracks, visit our web site at www.globalknowledge.com/certification. ITIL v3 Foundation Bridge ITIL v2 Foundation Certificate New ITIL Service Lifecycle: Service Strategy Course 2719 You will earn 21 contact hours or PDUs upon completion of this course. Learn the best practices for ITIL Service Strategy. Course Description In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Strategy phase of the Service Lifecycle. You'll focus on managing and controlling the activities and techniques within the Service Strategy stage, not the detail of each of the supporting processes. This course is designed using an engaging scenariobased approach to learning the core disciplines of ITIL best practices, and it positions you to successfully complete the associated exam, which is offered on the last day of the course at 3:30 pm. What You’ll Learn in Class • Service Management as a practice and Service Strategy principles, purpose, and objective • How all Service Strategy processes interact with other Service Lifecycle processes • Activities, methods, and functions used in each of the Service Strategy processes • Roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence • How to measure Service Strategy performance • Technology and implementation requirements in support of Service Strategy • Challenges, critical success factors, and risks related with Service Strategy Prerequisites • ITIL v3 Foundation Certification (required) • Two years of relevant work experience • Required Reference Materials: Before attending this course, you should own and read the ITIL v3 book Service Strategy (ISBN 10: 0113310455). Please bring the book to class as well. • 21 additional hours of personal study prior to the exam Certification This course is part of the following programs or tracks: • ITIL® Expert Qualification: Service Strategy Certificate ITIL v3 Foundation certification is required to take the exam. Proof of certification must be provided 20 days prior to the start of class. Who Needs To Attend • IT operations, technical, or IT management personnel requiring more information about ITIL best practices • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT Classroom Learning Classroom Learning ST City 3 days $2,395 21 PDUs Dates Classroom Learning Virtual Classroom DC Washington Apr 27-29 Sessions Sessions IL Chicago Mar 24-26 NJ Morristown NY New York TX Dallas On-Site Learning Call for info. Jun 1-3 Apr 13-15 Jun 22-24 46 There’s more to see at www.globalknowledge.com/business 1-800-COURSES http://www.globalknowledge.com/certification http://www.globalknowledge.com/training/olm/go.asp?find=BIZA2719&country=United+States http://www.globalknowledge.com/business
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