Global Knowledge-Business - February-June 2009 - (Page 47) New ITIL Service Lifecycle: Service Design Course 2720 You will earn 21 contact hours or PDUs upon completion of this course. Learn the best practices for ITIL Service Design. Course Description In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Design phase of the Service Lifecycle. You will cover management and control of the activities and techniques within the Service Design stage, not the detail of each of the supporting processes. This course is designed using an engaging scenariobased approach to learning the core disciplines of the ITIL best practices, and it positions you to successfully complete the associated exam, which is offered on the last day of the course at 3:30 pm. What You’ll Learn in Class • Service Management as a practice and Service Design principles, purpose, and objective • How all Service Design processes interact with other Service Lifecycle processes • The sub-processes, activities, methods, and functions used in each of the Service Design processes • Roles and responsibilities within Service Design and the activities and functions to achieve operational excellence • How to measure Service Design performance • Technology and implementation requirements in support of Service Design • Challenges, critical success factors, and risks related with Service Design Prerequisites • ITIL v3 Foundation Certification (required) • Two years of relevant work experience • Required Reference Materials: Before attending this course, you should own and read the ITIL v3 book Service Design (ISBN 10: 0113310471). Please bring the book to class as well. • 21 additional hours of personal study prior to the exam Certification This course is part of the following programs or tracks: • ITIL® Expert Qualification: Service Strategy Certificate ITIL v3 Foundation certification is required to take the exam. Proof of certification must be provided 20 days prior to the start of class. Who Needs To Attend • IT operations, technical, or IT management personnel requiring more information about ITIL best practices • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT Classroom Learning 3 days $2,395 21 PDUs Classroom Learning CA San Jose Jun 1-3 DC Washington Mar 30-Apr 1 GA Atlanta IL Chicago NJ Morristown On-Site Learning Call for info. Jun 1-3 Jun 8-10 Mar 2-4 NY New York TX Dallas Apr 20-22 Apr 13-15 New ITIL Service Lifecycle: Service Transition Course 2721 You will earn 21contact hours or PDUs upon completion of this course. Learn the best practices for ITIL Service Transition. Course Description In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Transition phase of the Service Lifecycle. You’ll focus on Service Transition purpose, principles, processes, activities, functions, technology, and implementation considerations. Using an engaging case study-based approach, you’ll learn the core disciplines of ITIL, and you’ll prepare to successfully complete the associated exam. The main process focus areas of this course include: • Change Management • Service Release and Deployment Management • Service Validation and Testing • Service Asset and Configuration Management • Knowledge Management • Service Evaluation What You'll Learn in Class • Importance of Service Management as a practice concept and Service Transition principals, purpose, and objectives • How all processes in ITIL Service Transition interact with other Service Lifecycle Processes • Sub-processes, activities, methods, and functions used in each of the ITIL Service Transition processes • Roles and responsibilities within ITIL Service Transition and the activities and functions to achieve operational excellence • How to measure ITIL Service Transition • Technology and implementation considerations surrounding ITIL Service Transition • Challenges, critical success factors, and risks associated with ITIL Service Transition Prerequisites • ITIL v3 Foundation Certification (required) • Two years of relevant work experience • Required Reference Materials: Before attending this course, you should own and read the ITIL v3 book Service Transition (ISBN 10: 011331048X). Please bring the book to class as well. • 21 additional hours of personal study prior to the exam Certification ITIL Expert Qualification: Service Transition Certificate Who Needs To Attend • IT operations, technical, or IT management personnel requiring more information about ITIL best practices • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT Buy Buy 1 course, get 2nd half off. Buy 2 courses, get 3rd free. www.globalknowledge.com/bogo ITIL v3 Foundation certification is required to take the exam. Proof of certification must be provided 20 days prior to the start of class. Classroom Learning 3 days $2,395, 21 PDUs Classroom Learning CA San Francisco Mar 31-Apr 2 CA San Jose Mar 30-Apr 1 DC Washington GA Atlanta IL Chicago Virtual Classroom e-Learning 3, 6-Hour Sessions, $2,095 21 PDUs Jun 22-24 Apr 13-15 Mar 17-19 NJ Morristown NY New York TX Dallas Apr 6-8 Jun 1-3 Mar 24-26 On-Site Learning Call for info. Virtual Classroom e-Learning Aug 24-28 There’s more to see at www.globalknowledge.com/business 1-800-COURSES 47 http://www.globalknowledge.com/training/olm/go.asp?find=BIZA2720&country=United+States http://www.globalknowledge.com/bogo http://www.globalknowledge.com/bogo http://www.globalknowledge.com/training/olm/go.asp?find=BIZA2721&country=United+States http://www.globalknowledge.com/business
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