Global Knowledge-Business - February-June 2009 - (Page 49) New ITIL Service Capability: Planning, Protection, and Optimization Course 2724 You will earn 30 contact hours or PDUs upon completion of this course. Learn the best practices for ITIL Planning, Protection, and Optimization. Course Description In this course, you will be immersed in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Planning, Protection, and Optimization of services and service delivery. You will focus on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable certificate holders to apply the practices throughout the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practices, and it positions you to successfully complete the associated exam, which is offered on the last day of the course at 2:30 pm. What You’ll Learn in Class • Service Management as a practice and how the processes within Planning, Protection, and Optimization support the Service Lifecycle • Role of Planning, Protection, and Optimization in service provision and how the in-scope processes interact with other Service Lifecycle processes • Activities, methods, and functions used in each of the Planning, Protection, and Optimization processes • Application of Planning, Protection, and Optimization processes, activities, and functions to achieve operational excellence • How to measure Planning, Protection, and Optimization performance • Importance of IT Security and how it supports Planning, Protection, and Optimization • Technology and implementation requirements in support of Planning, Protection, and Optimization • Challenges, critical success factors, and risks related with Planning, Protection, and Optimization Who Needs To Attend • IT operations, technical, or IT management personnel requiring more information about ITIL best practices • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT Prerequisites • ITIL v3 Foundation Certification (required) • Two to four years of relevant work experience • Required Reference Materials: Before attending this course, you should own and read the following ITIL v3 books: Service Strategy (ISBN 10: 0113310455), Service Design (ISBN 10: 0113310471), and Service Transition (ISBN 10: 011331048X). Please bring the books to class as well. • 12 additional hours of personal study prior to the exam ITIL v3 Foundation certification is required to take the exam. Proof of certification must be provided 20 days prior to the start of class. Classroom Learning 5 days $2,895 30 PDUs Classroom Learning CA San Jose Apr 6-10 DC Washington Mar 16-20 GA Atlanta IL Chicago IL Chicago Virtual Classroom e-Learning 5, 6-Hour Sessions, $2,595 30 PDUs Jun 1-5 Mar 2-6 Jun 22-26 NC Raleigh NY New York TX Dallas Apr 13-17 May 18-22 Jun 8-12 On-Site Learning Call for info. Virtual Classroom e-Learning Aug 24-28 New ITIL Service Capability: Service Offerings and Agreements Course 2725 You will earn 30 contact hours or PDUs upon completion of this course. Learn the best practices for ITIL Service Offerings and Agreements. Course Description This course immerses you in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. You'll focus on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging case study-based approach to learning the core disciplines of ITIL best practices, positioning you to successfully complete the associated exam. The exam will be offered on the last day of the course at 3:30 pm. The main process focus areas of this course include: • Service Portfolio Management • Service Level Management • Service Catalog Management • Demand Management • Supplier Management • Financial Management Who Needs To Attend • IT operations, technical, or IT management personnel requiring more information about ITIL best practices • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT What You’ll Learn in Class • Importance of Service Management as a practice concept and Service Operation principals, purpose and objective • Importance of ITIL Service Offerings and Agreements while providing service • How all processes in ITIL Service Offerings and Agreement interact with other Service Lifecycle Processes • The processes, activities, methods, and functions used in each of the ITIL Service Offerings and Agreement processes • Use the ITIL Service Offerings and Agreement processes, activities, and functions to achieve operational excellence • Measure ITIL Service Offerings and Agreements • Importance of IT Security and its contributions to ITIL Service Offerings and Agreements • Technology and implementation considerations surrounding ITIL Service Offerings and Agreements • Challenges, critical success factors, and risks associated with ITIL Service Offerings and Agreements Prerequisites • ITIL v3 Foundation Certification (required) • Two to four years of relevant work experience • Required Reference Materials: Before attending this course, you should own and read the following ITIL v3 books: Service Strategy (ISBN 10: 0113310455) and Service Design (ISBN 10: 0113310471). Please bring the books to class as well. • 12 additional hours of personal study prior to the exam ITIL v3 Foundation certification is required to take the exam. Proof of certification must be provided 20 days prior to the start of class. Classroom Learning 5 days $2,895 30 PDUs Classroom Learning CA San Jose Mar 30-Apr 3 DC Washington Mar 30-Apr 3 GA Atlanta IL Chicago NC Raleigh Virtual Classroom e-Learning 5, 6-Hour Sessions, $2,595 30 PDUs Jun 15-19 Mar 9-13 Apr 27-May 1 NJ Morristown NY New York Mar 23-27 Jun 22-26 On-Site Learning Call for info. Virtual Classroom e-Learning Aug 31-Sep 4 There’s more to see at www.globalknowledge.com/business 1-800-COURSES 49 http://www.globalknowledge.com/training/olm/go.asp?find=BIZA2724&country=United+States http://www.globalknowledge.com/training/olm/go.asp?find=BIZA2725&country=United+States http://www.globalknowledge.com/business
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