Global Knowledge-Business - February-June 2009 - (Page 50) New ITIL Service Capability: Release, Control, and Validation Course 2726 You will earn 30 contact hours or PDUs upon completion of this course. Learn the best practices for ITIL Release, Control, and Validation. Course Description This course will immerse you in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Release, Control, and Validation of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging case study-based approach, allowing you to learn the core disciplines of ITIL best practices and to be positioned to successfully complete the associated exam. The exam will be offered on the last day of the course at 3:30 pm. The main process focus areas of this course include: • Change Management • Service Release and Deployment Management • Service Validation and Testing • Service Asset and Configuration Management • Knowledge Management • Request Fulfillment • Service Evaluation Who Needs To Attend • IT operations, technical, or IT management personnel requiring more information about ITIL best practices • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT What You’ll Learn in Class • Importance of Service Management as a practice concept and Service Transition principals, purpose, and objective • Importance of ITIL Release, Control, and Validation while providing service • How all processes in ITIL Release, Control, and Validation interact with other Service Lifecycle Processes • Processes, activities, methods, and functions used in each of the ITIL Release, Control, and Validation processes • How to use the ITIL Release, Control, and Validation processes, activities, and functions to achieve operational excellence • Measure ITIL Release, Control, and Validation • Importance of IT Security and its contributions to ITIL Release, Control, and Validation • Technology and implementation considerations surrounding ITIL Release, Control, and Validation • Challenges, critical success factors, and risks associated with ITIL Release, Control and Validation Prerequisites • ITIL v3 Foundation Certification (required) • Two to four years of relevant work experience • Required Reference Materials: Before attending this course, you should own and read the following ITIL v3 books: Service Strategy (ISBN 10: 0113310455), Service Design (ISBN 10: 0113310471), and Service Transition (ISBN 10: 011331048X). Please bring the books to class as well. • 12 additional hours of personal study prior to the exam ITIL v3 Foundation certification is required to take the exam. Proof of certification must be provided 20 days prior to the start of class. Classroom Learning 5 days $2,895 30 PDUs Classroom Learning CA San Jose May 11-15 DC Washington Mar 30-Apr 3 GA Atlanta IL Chicago NC Raleigh On-Site Learning Call for info. Mar 9-13 Jun 1-5 Jun 8-12 NJ Morristown NJ Morristown TX Dallas Mar 2-6 Jun 22-26 Mar 16-20 New ITIL Service Capability: Operational Support and Analysis Course 2727 You will earn 30 contact hours or PDUs upon completion of this course. Learn the best practices for ITIL Operational Support and Analysis. Course Description This course immerses you in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging case study-based approach to learning the core disciplines of ITIL best practices, and it positions you to successfully complete the associated exam. The exam will be offered on the last day of the course at 3:30 pm. The main process and function focus areas of this course include: • Event Management Process • Incident Management Process • Request Fulfillment Process • Problem Management Process • Access Management Process • Service Desk, Technical Management • IT Operations Management • Application Management • Importance of IT Security and its contributions to ITIL Operational Support and Analysis • Technology and implementation considerations surrounding ITIL Operational Support and Analysis challenges, critical success factors, and risks associated with ITIL Operational Support and Analysis What You’ll Learn in Class • Importance of Service Management as a practice concept and Operational Support and Analysis principals, purpose, and objective • The importance of ITIL Operational Support and Analysis while providing service • How all processes in ITIL Operational Support and Analysis interact with other Service Lifecycle Processes • Processes, activities, methods, and functions used in each of the ITIL Operational Support and Analysis processes • How to use the ITIL Operational Support and Analysis processes, activities, and functions to achieve operational excellence • How to measure ITIL Operational Support and Analysis Who Needs To Attend • IT operations, technical, or IT management personnel requiring more information about ITIL best practices • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT Prerequisites • ITIL v3 Foundation Certification (required) • Two to four years of relevant work experience • Required Reference Materials: Before attending this course, you should own and read the ITIL v3 book Service Operation (ISBN 10: 0113310463). Please bring the book to class as well. • 12 additional hours of personal study prior to the exam ITIL v3 Foundation certification is required to take the exam. Proof of certification must be provided 20 days prior to the start of class. Classroom Learning 5 days $2,895 30 PDUs Classroom Learning CA San Jose May 18-22 DC Washington Mar 2-6 GA Atlanta IL Chicago NC Raleigh On-Site Learning Call for info. Apr 27-May 1 Apr 20-24 Mar 23-27 TX Dallas Mar 16-20 50 There’s more to see at www.globalknowledge.com/business 1-800-COURSES http://www.globalknowledge.com/training/olm/go.asp?find=BIZA2726&country=United+States http://www.globalknowledge.com/training/olm/go.asp?find=BIZA2727&country=United+States http://www.globalknowledge.com/business
For optimal viewing of this digital publication, please enable JavaScript and then refresh the page. If you would like to try to load the digital publication without using Flash Player detection, please click here.