Global Knowledge-Business - February-June 2009 - (Page 51) New ITIL v3: Managing Across the Lifecycle Course 2779 You will earn 30 contact hours or PDUs upon completion of this course. Learn the best practices for ITIL Managing Across the Lifecycle. Course Description This is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that lead to the ITIL Expert in IT Service Management recognition. In this course, you’ll be immersed in the contents of the ITIL V3 publications. You’ll focus on business, management, and supervisory objectives, purposes, processes, functions, and activities, and you will examine the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practices, and it positions you to successfully complete the associated exam, which is offered on the last day of the course at 2:30 pm. What You'll Learn in Class • Introduction to IT Service Management business and managerial issues • Managing the planning and implementation of IT Service Management • Management of strategic change • Risk management • Organizational challenges • Service assessment • Complementary industry guidance Prerequisites • At least 17 ITIL v3 credits (required) • Two to four years of relevant work experience • Before attending this course, you should read and bring to class the ITIL v3 Lifecycle Publication Suite, which includes: • Service Strategy (ISBN 10: 0113310455) • Service Design (ISBN 10: 0113310471) • Service Transition (ISBN 10: 011331048X) • Service Operation (ISBN 10: 0113310463) • Continual Service Improvement (ISBN 10: 0113310498) • Introduction to Service Lifecycle (ISBN 10: 0113310617), recommended but not required • 28 additional hours of personal study prior to the exam Who Needs To Attend • IT operations, technical, or IT management personnel requiring more information about ITIL best practices • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT At least 17 ITIL v3 credits are required to take the exam. Proof of certification must be provided to Global Knowledge 20 days prior to start of class. Certification ITIL Expert Qualification: Managing Across the Lifecycle Classroom Learning 5 days $3,195 30 PDUs Classroom Learning CA San Jose Feb 23-27 CA San Jose Jun 22-26 GA Atlanta IL Chicago NC Raleigh On-Site Learning Call for info. Mar 2-6 Jun 8-12 Apr 13-17 NY New York TX Dallas TX Houston Apr 6-10 Jun 1-5 Mar 9-13 ITIL v2-to-v3 Service Manager Bridge Exam Prep Boot Camp Course 2751 Learn about process improvements, benefits, and challenges of ITIL v3, and get your ITIL v3 Expert certification. You will earn 24 contact hours or PDUs upon completion of this course. Course Description This Boot Camp provides a fast track to update your ITIL Service Manager qualification and gain recognition at the new ITIL Expert certification level, bridging the gap between the ITIL Manager's Certificate in IT Service Management (ITIL v1 & v2) and the ITIL Expert certificate in IT Service Management (ITIL v3). Holders of previous Practitioner-level certifications who have earned 12 or more recognized credits may take this course as well. In this intensive course, you will learn the principles and core content of the Service Lifecycle approach to IT Service Management according to ITIL v3, along with the changes from previous versions of ITIL. You'll get an introduction to the Service Lifecycle approach and the five stages within this approach: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Through a combination of lecture and interactive exercises, you will prepare for the 90-minute ITIL v2-to-v3 Service Manager Bridge Exam offered on the last day of class at 4 PM. What You’ll Learn in Class • Concepts, definitions, key principles, and models of ITIL v3 • Key principles and concepts of IT Service Management • Considerations & benefits of implementing ITIL • Service Management processes and how they map to the Service Lifecycle • Basic concepts and definitions related to the Service Lifecycle • Activities and roles involved with the Service Lifecycle • Relationship of each component of the Service Lifecycle and how they map to other components • Factors that affect the effectiveness of the Service Lifecycle • Reasons for the ITIL v3 update • Prepare for the ITIL v3 Manager Bridge examination 3. Day 3 • Continual Service Improvement • Technology and Architecture 4. Day 4 • Exam Prep • Exam Course Content 1. Day 1 • Service Management as a Practice • Service Lifecycle • Service Strategy • Service Design 2. Day 2 • Service Transition • Service Operation The ITIL Service Manager or 12 credits of Practitioner certification are required to take the Bridge exam. Proof of certification must be provided to Global Knowledge 20 days prior to the start of class. On-Site Learning Call for info. There’s more to see at www.globalknowledge.com/business 1-800-COURSES 51 http://www.globalknowledge.com/training/olm/go.asp?find=BIZA2779&country=United+States http://www.globalknowledge.com/training/olm/go.asp?find=BIZA2751&country=United+States http://www.globalknowledge.com/business
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