Global Knowledge-Cisco - (Page 37) TUC–Troubleshooting Cisco Unified Communications Systems Course 5014 Cisco Course v1.0 | CallManager Software v4.1x and v5.x | Prepares you for Cisco Exam 642-426 TUC. Course Description This course equips network professionals with the knowledge and skills required to troubleshoot Unified Communications systems/solutions in enterprise, midmarket, and commercial deployments. Learn troubleshooting methodology, triage, resources, tools, and fixes at the integrated system/solution level, as well as for components such as Cisco Unified CallManager, Cisco Unity, videoconferencing, and network infrastructure. Hands-On Labs Lab 1: Trouble Tickets – Phone Registration Lab 2: Trouble Tickets – Dial Plan Lab 3: Trouble Tickets – MGCP Gateway Lab 4: Trouble Tickets – H.323 Gateway Lab 5: Trouble Tickets – Locations and Regions Lab 6: Trouble Tickets – SIP Lab 7: Trouble Tickets – Presence Lab 8: Additional Problems to Troubleshoot Why Take TUC from Global Knowledge? We offer a unique, real-world TUC lab environment that teaches you how to troubleshoot a sophisticated IP telephony network based on best practice recommendations for a real deployment. We have set ourselves apart from other Cisco training providers by enhancing our TUC hands-on labs to include a real dial plan, the latest recommendations for Class of Service (CoS) for calling out to the PSTN, branch offices, PBXs, and fault-tolerant gatekeeper and directory gatekeeper deployments. No other training company offers a unique, real-world lab solution like ours. Course Content 1. Methodology and Tools for Troubleshooting Cisco Unified Communications Systems • Introducing Cisco UC Systems Troubleshooting • Troubleshooting Methodology in Cisco UC Systems • Gathering Information for Troubleshooting 2. Troubleshoot Cisco Unified CallManager-Related Issues • Troubleshooting Common Endpoint Registration Issues • Troubleshooting Cisco Unified CallManager Availability Issues • Troubleshooting Cisco Unified CallManager Security Issues • Troubleshooting Database Replication Issues • Troubleshooting LDAP Replication Issues • Troubleshooting Common Gateway Registration Issues 3. Troubleshoot Call Setup Issues • Introducing Call Setup Issues and Causes • Troubleshooting On-Premises Single-Site Calling Issues • Troubleshooting Offsite Call Issues • Troubleshooting Intercluster Dial Plan Issues • Troubleshooting Gatekeepers in a Cisco UC System 4. Troubleshoot Voice and Video Quality Issues • Defining Common Voice and Video Quality Issues • Troubleshooting VoIP Quality Problems • Troubleshooting Echo • Troubleshooting Quality Problems of Cisco Unified Video Advantage • Troubleshooting Common Cisco Unity Integration Issues • Troubleshooting CTI Issues • Troubleshooting Media Resources What You’ll Learn in Class • A systematic methodology to troubleshoot Cisco Unified Communication systems by using knowledge of tools and reports that help isolate Cisco Unified Communication system problems • When given a trouble call that has been categorized as a Cisco Unified CallManager-related issue, isolate the specific problem, propose a solution, and, where appropriate, implement the solution • Diagnose and resolve a call setup issue • Troubleshoot the quality of both voice and video streams • Given a trouble call that has been isolated to a Cisco Unified Communications system component application, isolate the specific problem, propose a solution, and, where appropriate, implement the solution Who Needs to Attend System engineers, field engineers, and anyone attempting the CCVP certification that includes IP Telephony Troubleshooting would benefit. GWGK/TUC Mini Camp (Course 5017) Classroom Learning: 5 days $4,795 48 CLCs We combined our Authorized GWGK and TUC courses, allowing you to master Gateway/Gatekeeper and IP telephony troubleshooting in just five days. Visit globalknowledge.com/cisco for details. Prerequisites • CCNA Boot Camp (p. 5) • CIPT1 v4.1 (p. 34) • QOS (p. 38) • CIPT2 v4.1 (p. 35) • GWGK (p. 36) LEARN MORE Download the lab topology for this course www.globalknowledge.com/topology Classroom Learning 5 days $3,295 33 CLCs On-Site Learning Call for info. Classroom Learning CA Los Angeles CA San Jose CA San Jose DC Washington DC Washington DC Washington FL Orlando Feb 2-6 Feb 16-20 Jun 15-19 Jan 19-23 Mar 16-20 May 18-22 Jun 1-5 GA Atlanta IL Chicago IL Chicago MA Boston MD Rockville NC Raleigh NJ Morristown NJ Morristown Apr 13-17 Mar 9-13 Jun 22-26 Jan 5-9 Apr 20-24 Apr 6-10 Jan 19-23 May 11-15 NY NY ON ON ON QC TX TX New York New York Ottawa Toronto Toronto Montreal Dallas Houston Feb 9-13 Jun 8-12 Apr 27-May 1 Mar 16-20 May 25-29 Jan 12-16 Mar 2-6 May 4-8 REGISTER NOW 1-800-COURSES www.globalknowledge.com/cisco 37 http://www.globalknowledge.com/cisco http://www.globalknowledge.com/topology http://www.globalknowledge.com/cisco
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