Microsoft Training - April-September 2009 - (Page 10) Microsoft Windows 2003 Desktop Support Boot Camp MCDST Become certified to support Microsoft Windows XP users in just 4 days. Course 6610 Exclusive Course Global Knowledge exclusive curriculum Course Description The MCDST certification is a de facto credential for IT support skills declared by the National Workforce Center for Emerging Technologies Skill Standards for Information Technology. The certification validates the knowledge and skill sets of help desk technicians, customer support representatives, PC support specialists, technical support representatives, and technical support specialists. In this MCDST Boot Camp, practice what you learn using Transcender online test simulations—the industry-leading test-preparation product. Both exams you need to become MCDST-certified are included in the Boot Camp as well as one free retake of each exam. What You’ll Learn in Class • ey topics and concepts covered on the MCDST exams (70-271 and K 70-272) • tructure of the MCDST exams and the most effective test-taking S strategies • se Transcender test-preparation software to reinforce learning objecU tives, validate current knowledge, and review the most comprehensive and realistic exam questions • inpoint your weak areas and strengthen them to ensure success on P the MCDST exams Who Needs To Attend • echnical support and help-desk personnel who need to support T end users running Microsoft Windows XP Professional or Microsoft Windows XP Home Edition • hose seeking certification by taking Microsoft Exams 70-271 and T 70-272 Prerequisites 1. Exam 70-271 • Installing a Windows Desktop Operating System - Troubleshooting an Attended Installation of Windows XP - Troubleshooting an Unattended Installation of Windows XP - Troubleshooting an Upgrade Installation of Windows XP - Troubleshooting a Multiboot Installation of Windows XP • Managing and Troubleshooting Access to Resources - Files and Folders - Shared Folders - Printers - Offline Files and Folders • Configuring and Troubleshooting Hardware Devices and Drivers - Storage Devices - Display Devices - Advanced Configuration and Power Interface - I/O Devices - Drivers • Configuring and Troubleshooting the Desktop and User Environments - User Environment - Multiple Languages or Multiple Locations - Security Settings and Local Security Policy - Local User and Group Accounts - System Startup and User Logon - System Performance • Troubleshooting Network Protocols and Services - TCP/IP - Name Resolution Troubleshooting - Remote Connections - Internet Explorer - Remote Connectivity Tools Course Content 2. Exam 70-272 • Configuring and Troubleshooting Applications - Microsoft Office - Internet Explorer - Outlook Express - Application Support • Resolving Issues Related to Usability - Microsoft Office - Internet Explorer - Outlook Express - Operating System Features • Resolving Issues Related to Application Customization - Customizing Office Applications - Customizing Internet Explorer - Customizing Outlook Express - Customizing Windows XP Settings • Configuring and Troubleshooting Connectivity for Applications - Name Resolution - Network Adapter Configuration - LAN and Routing and Remote Access Configuration - Firewall Configuration - Locally Attached Devices • Configuring Application Security - Problems Related to Permissions - Security Incidents - Application Security An MCDST candidate should have 6-12 months of experience supporting end users of a desktop operating system. Certification • MCDST Certification • Microsoft Certified Professional (MCP) MCDST Certification Validate your knowledge and skills as a help desk technician, customer support representative, PC support specialist, technical support representative, or technical support specialist with an MCDST certification. You Will Take These Exams • 0-271: Supporting Users and Troubleshooting a Microsoft Windows 7 XP Operating System • 0-272: Supporting Users and Troubleshooting Desktop Applications on 7 a Microsoft Windows XP Operating System Purchase online and get a Rewards Card to use on anything you want! www.globalknowledge.com/coolstuff Classroom Learning 4 days $2,795 Classroom Learning CA San Jose DC Washington Jun 22-25 Jun 8-11 GA Atlanta GA Atlanta IL Chicago Self-Paced e-Learning $2,195 Mar 31-Apr 3 Jun 29-Jul 2 May 18-21 NC Raleigh NJ Morristown NY New York On-Site Learning Call for info. Apr 6-9 Apr 13-16 Jun 1-4 TX Dallas Jun 15-18 10 REGISTER NOW 1-800-COURSES www.globalknowledge.com/microsoft http://www.globalknowledge.com/coolstuff http://www.globalknowledge.com/training/olm/go.asp?find=MIC6610&country=United+States http://www.globalknowledge.com/microsoft
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