Delta Dental Annual Report 2008 - 14

Empowering Employees D elta Dental employees are part of a team, like an extended family, who respect and encourage each other. We make a concerted effort to create a positive culture focused on business goals and charitable endeavors. We also provide a strong employee benefits program that includes tuition reimbursement for the successful completion of career-related courses. Working together, our supportive culture and good benefits enable us to attract and retain talented employees. Internal Guarantee of Service Excellence We strive, using a variety of means, to create a rich culture of accomplishment and caring. We do so because we believe that if our employees feel respected and nurtured, they will, in turn, share their positive outlook with customers. Several years ago, inspired by the success of our GSE (Guarantee of Service Excellence) program for clients, we developed an internal GSE program to develop guidelines for how we as employees treat each [Delta Dental of Missouri’s] staff is helping us in all aspects of Give Kids A Smile. That’s a kind of commitment you don’t often get from a business. They have so much to do for themselves to keep their business running, but they realize, unless you take care of the needs of children and the community, nothing else will really matter. Joan Allen 14 Executive Director Give Kids A Smile

Delta Dental Annual Report 2008

Table of Contents for the Digital Edition of Delta Dental Annual Report 2008

2008 At a Glance
From the President and CEO and Chairman of the Board
Leading with Service
Delivering Exceptional Value
Innovating to Improve Oral Health
Committing to Community
Empowering Employees
Advancing with a Strong Financial Footing
Statement of Financial Position
Board of Directors
Photo Index
Delta Dental Annual Report 2008 - Cover1
Delta Dental Annual Report 2008 - 2
Delta Dental Annual Report 2008 - 2008 At a Glance
Delta Dental Annual Report 2008 - From the President and CEO and Chairman of the Board
Delta Dental Annual Report 2008 - 5
Delta Dental Annual Report 2008 - Leading with Service
Delta Dental Annual Report 2008 - 7
Delta Dental Annual Report 2008 - Delivering Exceptional Value
Delta Dental Annual Report 2008 - 9
Delta Dental Annual Report 2008 - Innovating to Improve Oral Health
Delta Dental Annual Report 2008 - 11
Delta Dental Annual Report 2008 - Committing to Community
Delta Dental Annual Report 2008 - 13
Delta Dental Annual Report 2008 - Empowering Employees
Delta Dental Annual Report 2008 - 15
Delta Dental Annual Report 2008 - Advancing with a Strong Financial Footing
Delta Dental Annual Report 2008 - Statement of Financial Position
Delta Dental Annual Report 2008 - Board of Directors
Delta Dental Annual Report 2008 - Photo Index
Delta Dental Annual Report 2008 - Cover4
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