Delta Dental Annual Report 2008 - 15

other. The internal GSE program brings to the forefront an awareness of the golden rule: to treat others as you wish to be treated. In 2008, we again focused on the internal GSE program as a reminder of the critical value of mutual service and respect. Improving our Culture In 2008, we conducted our first “culture” survey to identify and assess the spoken and unspoken values that strengthen our company. We were pleased that employees recognized our commitment to the community and our financial strength as important accomplishments. As a result of the culture survey, several employee teams were formed to develop recommendations on opportunities for improvement and we look forward to their feedback. empowering We will continue with regular, introspective assessments to identify and seize our most meaningful opportunities. These efforts contribute to our strong culture, giving our employees a greater understanding of their important role in helping to create a better future. 15

Delta Dental Annual Report 2008

Table of Contents for the Digital Edition of Delta Dental Annual Report 2008

2008 At a Glance
From the President and CEO and Chairman of the Board
Leading with Service
Delivering Exceptional Value
Innovating to Improve Oral Health
Committing to Community
Empowering Employees
Advancing with a Strong Financial Footing
Statement of Financial Position
Board of Directors
Photo Index
Delta Dental Annual Report 2008 - Cover1
Delta Dental Annual Report 2008 - 2
Delta Dental Annual Report 2008 - 2008 At a Glance
Delta Dental Annual Report 2008 - From the President and CEO and Chairman of the Board
Delta Dental Annual Report 2008 - 5
Delta Dental Annual Report 2008 - Leading with Service
Delta Dental Annual Report 2008 - 7
Delta Dental Annual Report 2008 - Delivering Exceptional Value
Delta Dental Annual Report 2008 - 9
Delta Dental Annual Report 2008 - Innovating to Improve Oral Health
Delta Dental Annual Report 2008 - 11
Delta Dental Annual Report 2008 - Committing to Community
Delta Dental Annual Report 2008 - 13
Delta Dental Annual Report 2008 - Empowering Employees
Delta Dental Annual Report 2008 - 15
Delta Dental Annual Report 2008 - Advancing with a Strong Financial Footing
Delta Dental Annual Report 2008 - Statement of Financial Position
Delta Dental Annual Report 2008 - Board of Directors
Delta Dental Annual Report 2008 - Photo Index
Delta Dental Annual Report 2008 - Cover4
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