Delta Dental Annual Report 2008 - 16

with a Strong Financial Footing elta Dental continues to achieve strong financial results, which we re-invest into valueadded improvements to service, technology, new benefits programs and community outreach. In 2008, we increased premium and fee revenue by almost ten percent. We are particularly proud that as we grow we have successfully leveraged our strong technology and talented employees to remain highly efficient. Delta Dental of Missouri’s operating efficiency is outstanding when compared to other dental benefits companies, with only 7.4 percent of premium and fee revenue paying for administration. As a result, over 92.6 percent of revenue is applied to paying claims. Looking to the future, we believe that our success and Advancing D that of the dental health industry will be influenced by our collective ability to integrate new technologies, respond to changing consumer needs, provide a sufficient number of quality dental offices, recognize and leverage the role of oral health in overall health, and address the needs of people who do not have easy access to care or coverage. Delta Dental is intent upon achieving these goals. As we grow and diversify, we will also increase our charitable efforts to benefit the health and well-being of our community. As a not-for-profit, we measure our success not only by a strong balance sheet, but also by the greater rewards of serving more and more children and families and helping them lead healthier lives. 16

Delta Dental Annual Report 2008

Table of Contents for the Digital Edition of Delta Dental Annual Report 2008

2008 At a Glance
From the President and CEO and Chairman of the Board
Leading with Service
Delivering Exceptional Value
Innovating to Improve Oral Health
Committing to Community
Empowering Employees
Advancing with a Strong Financial Footing
Statement of Financial Position
Board of Directors
Photo Index
Delta Dental Annual Report 2008 - Cover1
Delta Dental Annual Report 2008 - 2
Delta Dental Annual Report 2008 - 2008 At a Glance
Delta Dental Annual Report 2008 - From the President and CEO and Chairman of the Board
Delta Dental Annual Report 2008 - 5
Delta Dental Annual Report 2008 - Leading with Service
Delta Dental Annual Report 2008 - 7
Delta Dental Annual Report 2008 - Delivering Exceptional Value
Delta Dental Annual Report 2008 - 9
Delta Dental Annual Report 2008 - Innovating to Improve Oral Health
Delta Dental Annual Report 2008 - 11
Delta Dental Annual Report 2008 - Committing to Community
Delta Dental Annual Report 2008 - 13
Delta Dental Annual Report 2008 - Empowering Employees
Delta Dental Annual Report 2008 - 15
Delta Dental Annual Report 2008 - Advancing with a Strong Financial Footing
Delta Dental Annual Report 2008 - Statement of Financial Position
Delta Dental Annual Report 2008 - Board of Directors
Delta Dental Annual Report 2008 - Photo Index
Delta Dental Annual Report 2008 - Cover4
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