Delta Dental Annual Report 2008 - 3

2008 180,000 1,493 98.3% 1,244,936 98.6% 98.2% 2,007,950 97.1% 99.3% At a Glance Children served through outreach and educational programs Client companies Clients retained Total members Members satisfied with dental visit Members satisfied with Customer Service experience Claims processed Claims adjudicated within 14 days Benefit dollar accuracy of claims Aggregate savings to clients Calls to Benefit24 Calls answered by Customer Service representatives Average seconds in which calls are answered Calls abandoned Inquiries resolved on first contact Delta Dental Premier dentists in Missouri Delta Dental PPO dentists in Missouri Delta Dental Premier dentists nationally Delta Dental PPO dentists nationally Donated by Delta Dental member companies across the nation to support community health initiatives 3 $285,561,565 799,483 341,466 9.1 .29% 99.9% 2,376 959 127,611 67,153 $62 million

Delta Dental Annual Report 2008

Table of Contents for the Digital Edition of Delta Dental Annual Report 2008

2008 At a Glance
From the President and CEO and Chairman of the Board
Leading with Service
Delivering Exceptional Value
Innovating to Improve Oral Health
Committing to Community
Empowering Employees
Advancing with a Strong Financial Footing
Statement of Financial Position
Board of Directors
Photo Index
Delta Dental Annual Report 2008 - Cover1
Delta Dental Annual Report 2008 - 2
Delta Dental Annual Report 2008 - 2008 At a Glance
Delta Dental Annual Report 2008 - From the President and CEO and Chairman of the Board
Delta Dental Annual Report 2008 - 5
Delta Dental Annual Report 2008 - Leading with Service
Delta Dental Annual Report 2008 - 7
Delta Dental Annual Report 2008 - Delivering Exceptional Value
Delta Dental Annual Report 2008 - 9
Delta Dental Annual Report 2008 - Innovating to Improve Oral Health
Delta Dental Annual Report 2008 - 11
Delta Dental Annual Report 2008 - Committing to Community
Delta Dental Annual Report 2008 - 13
Delta Dental Annual Report 2008 - Empowering Employees
Delta Dental Annual Report 2008 - 15
Delta Dental Annual Report 2008 - Advancing with a Strong Financial Footing
Delta Dental Annual Report 2008 - Statement of Financial Position
Delta Dental Annual Report 2008 - Board of Directors
Delta Dental Annual Report 2008 - Photo Index
Delta Dental Annual Report 2008 - Cover4
http://www.nxtbookMEDIA.com