Delta Dental Annual Report 2008 - 4

president From the chairman President and CEO and Chairman of the Board his year, we selected the title, “A Spirit of Service,” for our annual report because the need is so great, in today’s challenging economy, to recognize the importance of a charitable mindset. At Delta Dental, a spirit of service infuses everything we do from building a strong corporate culture, to innovating new products, to supporting charitable initiatives in the community. We are a financially strong, not-for-profit company with a mission to improve oral health and the leading provider of dental benefits in Missouri and the nation. In the U.S., over 51 million individuals working in more than 93,000 companies are part of the Delta Dental family. Many are accessing the Delta Dental Premier network, the largest national dental care network, with more than 127,000 participating dentists. As a leader in oral health, we are focused on streamlining access to quality, affordable dental care. Our excellent business performance also enables us to expand our charitable footprint and to improve the value we offer. In 2008, Delta Dental of Missouri enjoyed a year of growth, increasing membership by over five percent to more than 1.2 million members and we anticipate continued growth in 2009. We also achieved strong membership growth of eight percent in our regional office, Delta Dental in South Carolina, to over 112,000 members. T Our organic growth has been strong. We have also acquired companies that complement our mission to improve oral health. In St. Louis, we own Essex Dental Benefits,* which provides dental coverage targeted to small- and medium-sized companies in the Midwest region and beyond. Two years ago, we acquired Bridgeport Dental Services,* a dental benefits administration company for public health programs across the country. Both companies continue to grow and thrive, helping to provide quality dental benefits to more families. At the same time, our technology subsidiary, DeniServ,* has become a valued claims administration resource for other dental benefits companies. Our growth has been enhanced with outstanding client retention of over 99 percent. Growth and retention, plus a well-capitalized balance sheet, assures that we remain financially strong. As we grow, we continue to provide the very best service to our members, their employers, our participating dentists, their staffs, and to children and families in Missouri. We are proud of many business accomplishments in 2008. First and foremost, we are grateful for our valued clients. Some of our larger new client partners include Maritz, School District of Springfield, Lane Furniture, Playtex, Hawaiian Tropic, Advance America and UTi Integrated Logistics. We also successfully introduced our new MAXAdvantageSM Benefit Option which encourages preventive care by no longer deducting costs for most diagnostic and preventive care from the annual plan benefit maximum amount. This past year, we completed an extensive survey of our clients’ needs, expectations and satisfaction. Over 95 percent are satisfied and rate us highly on those attributes that they identified as being important to them, including: “specialization in dental,” “providing outstanding service,” “minimizing disruption,” “excellent account management,” “offering great value,” “fast and 4

Delta Dental Annual Report 2008

Table of Contents for the Digital Edition of Delta Dental Annual Report 2008

2008 At a Glance
From the President and CEO and Chairman of the Board
Leading with Service
Delivering Exceptional Value
Innovating to Improve Oral Health
Committing to Community
Empowering Employees
Advancing with a Strong Financial Footing
Statement of Financial Position
Board of Directors
Photo Index
Delta Dental Annual Report 2008 - Cover1
Delta Dental Annual Report 2008 - 2
Delta Dental Annual Report 2008 - 2008 At a Glance
Delta Dental Annual Report 2008 - From the President and CEO and Chairman of the Board
Delta Dental Annual Report 2008 - 5
Delta Dental Annual Report 2008 - Leading with Service
Delta Dental Annual Report 2008 - 7
Delta Dental Annual Report 2008 - Delivering Exceptional Value
Delta Dental Annual Report 2008 - 9
Delta Dental Annual Report 2008 - Innovating to Improve Oral Health
Delta Dental Annual Report 2008 - 11
Delta Dental Annual Report 2008 - Committing to Community
Delta Dental Annual Report 2008 - 13
Delta Dental Annual Report 2008 - Empowering Employees
Delta Dental Annual Report 2008 - 15
Delta Dental Annual Report 2008 - Advancing with a Strong Financial Footing
Delta Dental Annual Report 2008 - Statement of Financial Position
Delta Dental Annual Report 2008 - Board of Directors
Delta Dental Annual Report 2008 - Photo Index
Delta Dental Annual Report 2008 - Cover4
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