Delta Dental Annual Report 2008 - 5

accurate claims processing” and “having competitive rates.” Beyond satisfaction, many clients are loyal advocates; nine out of ten indicate that they would recommend Delta Dental to others. Our charitable work is part of our commitment to the community. In October 2008, Give Kids A Smile, for which we are a lead and founding sponsor, completed their fourteenth successful charitable clinic. Our educational touring oral health program for elementary schools, Land of Smiles (formerly Teeth on the Go), visited over three hundred Missouri schools and twenty schools in South Carolina. This year, we helped to improve the programming and reach of the Delta Dental Health Theatre (formerly Dental Health Theatre), an independent, not-for-profit founded in 1977, for which we are a primary, permanent sponsor. Of course, our employees play a key role in these and other charitable initiatives, volunteering their time and energy to many great causes. Nationally, Delta Dental Plans Association donated over $62 million to charitable initiatives that improve the oral health and overall well-being of underserved children and families. Recent scientific research suggests that good oral health may, for many with certain health conditions, significantly contribute to sustaining overall health. As we look to the future, we are focused on advancing oral health and overall health in the communities we serve, and expanding the reach of dental care and coverage. As we do so, our spirit of service will continue to influence everything we do – even how our employees interact with each other. We will continue to lead the industry with support from you, our key constituents: employees, participating dentists and staffs, client partners, members and participating producers. We thank you for your support and we will continue to serve with you to provide more people in Missouri and beyond the opportunity for a healthy smile. Sincerely, Steve P. Gaal, III President and CEO Richard J. Haffner, DDS Chairman of the Board 5

Delta Dental Annual Report 2008

Table of Contents for the Digital Edition of Delta Dental Annual Report 2008

2008 At a Glance
From the President and CEO and Chairman of the Board
Leading with Service
Delivering Exceptional Value
Innovating to Improve Oral Health
Committing to Community
Empowering Employees
Advancing with a Strong Financial Footing
Statement of Financial Position
Board of Directors
Photo Index
Delta Dental Annual Report 2008 - Cover1
Delta Dental Annual Report 2008 - 2
Delta Dental Annual Report 2008 - 2008 At a Glance
Delta Dental Annual Report 2008 - From the President and CEO and Chairman of the Board
Delta Dental Annual Report 2008 - 5
Delta Dental Annual Report 2008 - Leading with Service
Delta Dental Annual Report 2008 - 7
Delta Dental Annual Report 2008 - Delivering Exceptional Value
Delta Dental Annual Report 2008 - 9
Delta Dental Annual Report 2008 - Innovating to Improve Oral Health
Delta Dental Annual Report 2008 - 11
Delta Dental Annual Report 2008 - Committing to Community
Delta Dental Annual Report 2008 - 13
Delta Dental Annual Report 2008 - Empowering Employees
Delta Dental Annual Report 2008 - 15
Delta Dental Annual Report 2008 - Advancing with a Strong Financial Footing
Delta Dental Annual Report 2008 - Statement of Financial Position
Delta Dental Annual Report 2008 - Board of Directors
Delta Dental Annual Report 2008 - Photo Index
Delta Dental Annual Report 2008 - Cover4
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