Delta Dental Annual Report 2008 - 8

Delivering Exceptional A national study on dental benefits1 reveals that an aspect of benefits plan performance very important to benefits decision-makers is receiving good value from their investment. The research suggests that companies seeking value are looking for fair rates, great service and operational excellence; and confirms that Delta Dental is a leader in providing good value. Study results also reflect that nationally Delta Dental has a higher percentage of loyal customer advocates than any other major dental benefits company. not sacrifice quality of care, yet make sure that dental treatments create optimal health outcomes in the most cost effective manner. Our claims processing system, aQDen, enables efficient and accurate claims processing and adjudicates over 80 percent of claims without dental staff review. aQDen is among the most flexible and dynamic claims processing systems in the industry. This system effectively integrates dental policy, patient history, treatment history, eligibility and fraud protection. In 2008, Delta Dental of Missouri provided quality care while saving clients over $285.6 million, almost half of submitted claims, while enabling quality care for members. Nationally, Delta Dental member companies saved clients over $6 billion. Value Expertise, Efficiency and Cost Containment Delta Dental is the recognized dental health expert; and our expertise provides value that is acknowledged in the industry. For many reasons, Delta Dental offers a unique value proposition. First, premiums and fees are comparable with other major providers. Second, our approach to cost management is both sophisticated and effective, making premium dollars stretch. We do Strategic Partnering There’s more to our value equation. Delta Dental is a strategic partner for clients, providing reporting on demographics, trends and utilization. We also collaborate with clients on strategic benefits planning. The Archdiocese of St. Louis has been a client of Delta Dental of Missouri since 2003. The 4,000 Archdiocesan employees have been well served by Delta Dental both in the area of claims processing and customer service. I seldom have an employee complaint about Delta Dental. Michael J. Puetz 8 Director of Compensation and Benefits, Archdiocese of St. Louis

Delta Dental Annual Report 2008

Table of Contents for the Digital Edition of Delta Dental Annual Report 2008

2008 At a Glance
From the President and CEO and Chairman of the Board
Leading with Service
Delivering Exceptional Value
Innovating to Improve Oral Health
Committing to Community
Empowering Employees
Advancing with a Strong Financial Footing
Statement of Financial Position
Board of Directors
Photo Index
Delta Dental Annual Report 2008 - Cover1
Delta Dental Annual Report 2008 - 2
Delta Dental Annual Report 2008 - 2008 At a Glance
Delta Dental Annual Report 2008 - From the President and CEO and Chairman of the Board
Delta Dental Annual Report 2008 - 5
Delta Dental Annual Report 2008 - Leading with Service
Delta Dental Annual Report 2008 - 7
Delta Dental Annual Report 2008 - Delivering Exceptional Value
Delta Dental Annual Report 2008 - 9
Delta Dental Annual Report 2008 - Innovating to Improve Oral Health
Delta Dental Annual Report 2008 - 11
Delta Dental Annual Report 2008 - Committing to Community
Delta Dental Annual Report 2008 - 13
Delta Dental Annual Report 2008 - Empowering Employees
Delta Dental Annual Report 2008 - 15
Delta Dental Annual Report 2008 - Advancing with a Strong Financial Footing
Delta Dental Annual Report 2008 - Statement of Financial Position
Delta Dental Annual Report 2008 - Board of Directors
Delta Dental Annual Report 2008 - Photo Index
Delta Dental Annual Report 2008 - Cover4
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