Delta Dental Annual Report 2009 - 12

commitmenttoservice. A culture of caring As a non-profit organization, we are a different kind of dental benefits company. Beyond our commitment to continue to grow as a financially strong company, we are motivated by our desire to give back to the community. We strive to live our mission to improve oral health and overall health in the communities we serve. A commitment to employees Employee satisfaction is a priority. We want employees to feel a part of something larger, something important. We also want them to be able to pursue their career goals and nurture their talents. One example of our commitment to employees is our educational benefits. Our employees can pursue their educational goals at any university in career-related courses of study and, with good grades, receive up to one hundred percent reimbursement. We are committed to employee health and wellness. One example of this commitment is our Weight Watchers program. Delta Dental covers half of the program membership fees for employees. We were proud that Weight Watchers members lost a collective 1,560 pounds during the 2009 sessions. Tracy Hasty ~ Group Accounts and a 2009 ACE employee We listen to our employees by providing them with opportunities to voice their opinion, both publicly and confidentially. These options include our “From the Heart” submissions in our employee newsletter, a suggestion box, our “KEYS” (Key Elements Yield Success) idea program and our “ACE” program (Always Committed to Excellence) in which employees recognize peers for excellent service. In 2009 we formed an employee task force to develop recommendations for improving our corporate culture. Internal Service Commitment Several years ago, we formalized our commitment to serving each other within the organization with our internal G.S.E. program. Modeled after the Guarantees of Service Excellence for clients, we committed to follow the “golden rule” of mutual respect for each other and to respond promptly to internal requests for information and support. We renew this commitment each year. Maureen O'Neill has been volunteering for almost two years with TASK (Team Activities for Special Kids), a year-round instructional sports program for children with special needs. Working with people with disabilities makes me want to be a better person. they never see themselves as different. they challenge themselves every day and always do it with a joy of life that is inspiring. they teach you that the small things are what matters. Maureen O'Neill Marketing homegrownheroes.

Delta Dental Annual Report 2009

Table of Contents for the Digital Edition of Delta Dental Annual Report 2009

Delta Dental Annual Report 2009
Steve Gaal Our Homegrown Hero
2009 At A Glance
From the Chairman of the Board
From the President and CEO
Industry Leadership
Commitment to Service
Community Engagement
Strength and Purpose
2009 Financials
2009 Board of Directors
Homegrown Heros
Delta Dental Annual Report 2009 - Delta Dental Annual Report 2009
Delta Dental Annual Report 2009 - Steve Gaal Our Homegrown Hero
Delta Dental Annual Report 2009 - 2009 At A Glance
Delta Dental Annual Report 2009 - From the Chairman of the Board
Delta Dental Annual Report 2009 - From the President and CEO
Delta Dental Annual Report 2009 - Industry Leadership
Delta Dental Annual Report 2009 - 7
Delta Dental Annual Report 2009 - 8
Delta Dental Annual Report 2009 - 9
Delta Dental Annual Report 2009 - Commitment to Service
Delta Dental Annual Report 2009 - 11
Delta Dental Annual Report 2009 - 12
Delta Dental Annual Report 2009 - Community Engagement
Delta Dental Annual Report 2009 - 14
Delta Dental Annual Report 2009 - 15
Delta Dental Annual Report 2009 - Strength and Purpose
Delta Dental Annual Report 2009 - 17
Delta Dental Annual Report 2009 - 2009 Financials
Delta Dental Annual Report 2009 - 2009 Board of Directors
Delta Dental Annual Report 2009 - Homegrown Heros
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