Delta Dental Annual Report 2009 - 16

strengthandpurpose. David Haynes ~ CEO effective January 2010 Anita Thomas ~ Customer Service Nicole Tucker ~ Finance W e are proud that in a challenging economic environment we were able to surpass our revenue goals, maintain efficient operating results and continue to hire to fill new positions without any layoffs. We are grateful for strong results in a very tough year. We are happy to have acquired many new client partners in 2009, including: Solae; Barry-Wehmiller; CSK Auto, a subsidiary of O’Reilly Auto Parts; National and Alamo, subsidiaries of Enterprise Holdings, Inc.; H&R Block; Richland County Government; KCATA; and multiple health ministries within Ascension Health. We anticipate a bright future working together with all clients to maximize the value of every premium dollar spent for both employers and employees. We value our clients and make it a point to keep our partnerships strong. We are particularly proud that we again leveraged our strong technology and human resource assets to maintain efficiency as we grow. Currently, less than 7.5 cents of every dollar in premium and fee revenue pays for administration. Our clients also benefit from our technology. Over 8 in 10 (85 percent) of claims are “drop to pay,” which means human intervention is at a minimum and processing is faster and more responsive. Delta Dental of Missouri continues to explore new opportunities for profitable growth compatible with our business strategies and our mission to improve oral health and overall health. re:SteveGaal walkingthe walk. For years Steve Gaal has been a faithful participant in the King's men, an auxiliary of the rural parish Workers that hosts an annual dinner for the benefit of the rural parish Workers. each year for the past seven years during our Christmas distribution program, Delta Dental has adopted families providing them with toys and gifts. Natalie Villmer Directress of the Rural Parish Workers

Delta Dental Annual Report 2009

Table of Contents for the Digital Edition of Delta Dental Annual Report 2009

Delta Dental Annual Report 2009
Steve Gaal Our Homegrown Hero
2009 At A Glance
From the Chairman of the Board
From the President and CEO
Industry Leadership
Commitment to Service
Community Engagement
Strength and Purpose
2009 Financials
2009 Board of Directors
Homegrown Heros
Delta Dental Annual Report 2009 - Delta Dental Annual Report 2009
Delta Dental Annual Report 2009 - Steve Gaal Our Homegrown Hero
Delta Dental Annual Report 2009 - 2009 At A Glance
Delta Dental Annual Report 2009 - From the Chairman of the Board
Delta Dental Annual Report 2009 - From the President and CEO
Delta Dental Annual Report 2009 - Industry Leadership
Delta Dental Annual Report 2009 - 7
Delta Dental Annual Report 2009 - 8
Delta Dental Annual Report 2009 - 9
Delta Dental Annual Report 2009 - Commitment to Service
Delta Dental Annual Report 2009 - 11
Delta Dental Annual Report 2009 - 12
Delta Dental Annual Report 2009 - Community Engagement
Delta Dental Annual Report 2009 - 14
Delta Dental Annual Report 2009 - 15
Delta Dental Annual Report 2009 - Strength and Purpose
Delta Dental Annual Report 2009 - 17
Delta Dental Annual Report 2009 - 2009 Financials
Delta Dental Annual Report 2009 - 2009 Board of Directors
Delta Dental Annual Report 2009 - Homegrown Heros
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