Delta Dental Annual Report 2009 - 3

ataglance. 1,574 99.3% 1,362,794 2,154,295 97.7% 99.3% $295,708,798 98.6% 511,869 356,580 99.9% 2,439 1,050 132,854 72,722 80,000 ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ Client partners Clients retained Total members Claims processed Claims processed within 14 days Accuracy of payments Aggregate savings to Delta Dental of Missouri clients Members satisfied with calls to customer service Calls to Benefit24 Calls to service representatives Inquiries resolved on first contact Delta Dental Premier dentists in Missouri Delta Dental PPO dentists in Missouri Delta Dental Premier dentists in the U.S. Delta Dental PPO dentists in the U.S. Children served through the Land of Smiles educational health theatre program Donated to national health and wellness charities by Delta Dental member companies $47.9 million ~ Delta Dental's Land of Smiles characters ~ Panda, PlaqueMan and Tooth Wizard 2009 Delta Dental of Missouri Annual Report

Delta Dental Annual Report 2009

Table of Contents for the Digital Edition of Delta Dental Annual Report 2009

Delta Dental Annual Report 2009
Steve Gaal Our Homegrown Hero
2009 At A Glance
From the Chairman of the Board
From the President and CEO
Industry Leadership
Commitment to Service
Community Engagement
Strength and Purpose
2009 Financials
2009 Board of Directors
Homegrown Heros
Delta Dental Annual Report 2009 - Delta Dental Annual Report 2009
Delta Dental Annual Report 2009 - Steve Gaal Our Homegrown Hero
Delta Dental Annual Report 2009 - 2009 At A Glance
Delta Dental Annual Report 2009 - From the Chairman of the Board
Delta Dental Annual Report 2009 - From the President and CEO
Delta Dental Annual Report 2009 - Industry Leadership
Delta Dental Annual Report 2009 - 7
Delta Dental Annual Report 2009 - 8
Delta Dental Annual Report 2009 - 9
Delta Dental Annual Report 2009 - Commitment to Service
Delta Dental Annual Report 2009 - 11
Delta Dental Annual Report 2009 - 12
Delta Dental Annual Report 2009 - Community Engagement
Delta Dental Annual Report 2009 - 14
Delta Dental Annual Report 2009 - 15
Delta Dental Annual Report 2009 - Strength and Purpose
Delta Dental Annual Report 2009 - 17
Delta Dental Annual Report 2009 - 2009 Financials
Delta Dental Annual Report 2009 - 2009 Board of Directors
Delta Dental Annual Report 2009 - Homegrown Heros
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