Delta Dental Annual Report 2009 - 5

from the president and ceo O ur greatest accomplishments this year have been continued growth, sustained client loyalty and retention, and, despite the tough economy, secure jobs for our valued employees. We, like most benefits companies, experienced unusually high levels of utilization this year, which tightened our margins. However, we effectively weathered this challenge with a year of profitable growth. We increased membership at Delta Dental of Missouri by over 50,000, bringing total membership to over 1.36 million within 1,574 client companies. This includes over 122,000 members in South Carolina within 195 South Carolina-based companies. Revenue from premiums and fees exceeded goal, reaching $436,794,999, as did client retention, topping 99 percent. Through strategic acquisitions, we continue to expand our reach of services. In 2003, we acquired Essex Dental Benefits1 to provide dental coverage to small- and medium-sized companies in the Midwest region. In 2007, we purchased Bridgeport Dental Services1, a dental benefits administration company for public programs. Finally, our information management subsidiary, DeniServ1, continues to improve our aQDen system, among the leading claims processing systems in the industry. Over the last few years, DeniServ has become a provider for other dental benefits companies, and will provide support for a sister company, Delta Dental of Oklahoma, in 2010. We provide tremendous value for client partners. I am proud to say that we saved them over $295 million in claims costs this year, over 49 percent of the amount of net submitted claims. Nationally, our 39 Delta Dental member companies saved client partners over $6.6 billion. As a customer-focused company, it has been particularly rewarding to review the results of our bi-annual client satisfaction study. Similar to our national clients, our Missouri client partners most highly value our networks, claims processing, cost management and service support. In Missouri, client satisfaction slightly surpassed national Delta Dental results, with 95 percent satisfied with service2. Equally important to our success is the achievement of our mission to improve oral health. During the last eight years, we have helped to provide more than $3.4 million in free oral healthcare to over 8,800 underserved children as a lead and founding sponsor of Give Kids A Smile. We have educated over 600,000 elementary school children in Missouri since 2002 with our educational health theatre program, Land of Smiles, and we have awarded full scholarships to dental students for three highly deserving, aspiring dentists. We also began a journey to expand the Delta Dental Health Theatre to become a premier children’s health museum. As I look to my future, I will be ever grateful for my time at Delta Dental. It’s been my honor and privilege to serve as President and CEO for the past nine years. I am thankful for the good work of our participating dentists, producers, board members, client partners and especially employees, our "homegrown heroes," who have made our successes possible. I am thrilled with the selection of David Haynes as our new President and CEO, who assumed the helm on January 18, 2010. I look forward to Delta Dental of Missouri’s bright future. Steve P. Gaal, III 1. Essex Dental Benefits, Bridgeport Dental Services, DeniServ and Advantica EyeCare trade names and marks are owned by Delta Dental of Missouri and are not sponsored or endorsed by the Delta Dental Plans Association. Delta Dental is a registered trademark of the Delta Dental Plans Association. 2. Delta Dental of Missouri Client Satisfaction Study, Market Probe, 2008 2009 Delta Dental of Missouri Annual Report

Delta Dental Annual Report 2009

Table of Contents for the Digital Edition of Delta Dental Annual Report 2009

Delta Dental Annual Report 2009
Steve Gaal Our Homegrown Hero
2009 At A Glance
From the Chairman of the Board
From the President and CEO
Industry Leadership
Commitment to Service
Community Engagement
Strength and Purpose
2009 Financials
2009 Board of Directors
Homegrown Heros
Delta Dental Annual Report 2009 - Delta Dental Annual Report 2009
Delta Dental Annual Report 2009 - Steve Gaal Our Homegrown Hero
Delta Dental Annual Report 2009 - 2009 At A Glance
Delta Dental Annual Report 2009 - From the Chairman of the Board
Delta Dental Annual Report 2009 - From the President and CEO
Delta Dental Annual Report 2009 - Industry Leadership
Delta Dental Annual Report 2009 - 7
Delta Dental Annual Report 2009 - 8
Delta Dental Annual Report 2009 - 9
Delta Dental Annual Report 2009 - Commitment to Service
Delta Dental Annual Report 2009 - 11
Delta Dental Annual Report 2009 - 12
Delta Dental Annual Report 2009 - Community Engagement
Delta Dental Annual Report 2009 - 14
Delta Dental Annual Report 2009 - 15
Delta Dental Annual Report 2009 - Strength and Purpose
Delta Dental Annual Report 2009 - 17
Delta Dental Annual Report 2009 - 2009 Financials
Delta Dental Annual Report 2009 - 2009 Board of Directors
Delta Dental Annual Report 2009 - Homegrown Heros
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