Delta Dental Annual Report 2009 - 8

industryleadership. walking thewalk. Steve made many contributions to Delta Dental plans association (DDpa) during his tenure at Delta Dental of missouri, both as a Ceo and as a member of our board of directors and various committees. From 2006 to 2008, Steve chaired the DeltaUSa Board of Directors and he has been a long-standing member of DDpa’s audit & Finance Committee. His leadership and contributions helped the national association navigate through several difficult business challenges. Kim Volk President and CEO of Delta Dental Plans Association re:SteveGaal Unrivaled claims processing and analysis Our claims processing and administration system, aQDen, is continually upgraded to incorporate more information management and design flexibility. In 2008, for example, we upgraded our billing module, reducing client invoice generation to a fraction of the time. Upgrades developed in 2009, to be launched early in 2010, will enable more flexibility for customized benefits designs and processing policies. Ashley Maher ~ Claims Administration The “greening” of information processing Information technology improvements are always top-of-mind at Delta Dental. In the last few years, we put major emphasis on automating routine processes and procedures through technological advancements. We have a considerable effort underway to "green" our technology footprint. Five years ago 46 percent of dental claims were submitted electronically to Delta Dental. Today, over 63 percent are electronic and this number increases as more "green" technologies are accepted in the provider offices and as our internal processes improve. More recently we integrated the electronic submission of x-rays and attachments to further “green” claims submissions. In 2010 and beyond, we are working to fully launch online predeterminations and automated clearinghouse (ACH) payments to dentists. Internally, our information systems team is working on a virtualization project by condensing the number of servers housed in our offices. Once complete, we will reduce the amount of energy consumption by more than one-third, which will also reduce operating costs. Lastly, all unused and decommissioned hardware is properly recycled down to a component level using an EPA-approved vendor. Lynn Hooks ~ Operations Support Joe Kaiser ~ Information Systems

Delta Dental Annual Report 2009

Table of Contents for the Digital Edition of Delta Dental Annual Report 2009

Delta Dental Annual Report 2009
Steve Gaal Our Homegrown Hero
2009 At A Glance
From the Chairman of the Board
From the President and CEO
Industry Leadership
Commitment to Service
Community Engagement
Strength and Purpose
2009 Financials
2009 Board of Directors
Homegrown Heros
Delta Dental Annual Report 2009 - Delta Dental Annual Report 2009
Delta Dental Annual Report 2009 - Steve Gaal Our Homegrown Hero
Delta Dental Annual Report 2009 - 2009 At A Glance
Delta Dental Annual Report 2009 - From the Chairman of the Board
Delta Dental Annual Report 2009 - From the President and CEO
Delta Dental Annual Report 2009 - Industry Leadership
Delta Dental Annual Report 2009 - 7
Delta Dental Annual Report 2009 - 8
Delta Dental Annual Report 2009 - 9
Delta Dental Annual Report 2009 - Commitment to Service
Delta Dental Annual Report 2009 - 11
Delta Dental Annual Report 2009 - 12
Delta Dental Annual Report 2009 - Community Engagement
Delta Dental Annual Report 2009 - 14
Delta Dental Annual Report 2009 - 15
Delta Dental Annual Report 2009 - Strength and Purpose
Delta Dental Annual Report 2009 - 17
Delta Dental Annual Report 2009 - 2009 Financials
Delta Dental Annual Report 2009 - 2009 Board of Directors
Delta Dental Annual Report 2009 - Homegrown Heros
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