Delta Dental Annual Report 2009 - 9

industryleadership. Pam Crook ~ Customer Service Rob Goren ~ Actuarial Cipriano Mascote ~ Actuarial Improving actuarial precision In 2009, we brought our actuarial function in-house with the addition of Vice President of Actuarial Services, Rob Goren. We strengthened our ability to provide precise pricing and also data intelligence to our clients. Rob brings 15 years of industry expertise to our team. He immediately began building the department’s capabilities to increase our flexibility and enhance the data intelligence we offer clients. Using more sophisticated rating methodologies and models, Rob’s talents promise to add new dimensions of accuracy and insight to our pricing. He will also innovate new reporting for clients on utilization and on the positive impacts of benefit coverage for our clients, such as better health, improved productivity and lower healthcare costs. homegrownheroes. Nancy Tank has been volunteering for eight years with ALIVE (Alternatives for Living in Violent Environments), an organization that provides individuals impacted by domestic abuse with counseling, emergency sanctuary, court advocacy and more. ALIVE also works to educate the community about domestic abuse. i feel absolutely blessed, especially when working in these charitable organizations and seeing what others go through. it puts things in perspective. it is my pleasure and my family’s pleasure to be able to help. Nancy Tank Marketing 2009 Delta Dental of Missouri Annual Report

Delta Dental Annual Report 2009

Table of Contents for the Digital Edition of Delta Dental Annual Report 2009

Delta Dental Annual Report 2009
Steve Gaal Our Homegrown Hero
2009 At A Glance
From the Chairman of the Board
From the President and CEO
Industry Leadership
Commitment to Service
Community Engagement
Strength and Purpose
2009 Financials
2009 Board of Directors
Homegrown Heros
Delta Dental Annual Report 2009 - Delta Dental Annual Report 2009
Delta Dental Annual Report 2009 - Steve Gaal Our Homegrown Hero
Delta Dental Annual Report 2009 - 2009 At A Glance
Delta Dental Annual Report 2009 - From the Chairman of the Board
Delta Dental Annual Report 2009 - From the President and CEO
Delta Dental Annual Report 2009 - Industry Leadership
Delta Dental Annual Report 2009 - 7
Delta Dental Annual Report 2009 - 8
Delta Dental Annual Report 2009 - 9
Delta Dental Annual Report 2009 - Commitment to Service
Delta Dental Annual Report 2009 - 11
Delta Dental Annual Report 2009 - 12
Delta Dental Annual Report 2009 - Community Engagement
Delta Dental Annual Report 2009 - 14
Delta Dental Annual Report 2009 - 15
Delta Dental Annual Report 2009 - Strength and Purpose
Delta Dental Annual Report 2009 - 17
Delta Dental Annual Report 2009 - 2009 Financials
Delta Dental Annual Report 2009 - 2009 Board of Directors
Delta Dental Annual Report 2009 - Homegrown Heros
http://www.nxtbookMEDIA.com