Delta Dental Annual Report 2010 - 11

Lisa Pyle and Anita Thomas, Customer Service, Cathie Beatrici, Group Accounts

company. Employees identified several priorities for improvement, including tools to improve capacity to do their jobs, skills training and coaching for improved performance, opportunities for casual social interactions with coworkers and regular peer recognition for excellence at work. In 2010, almost 16 percent of our employees took advantage of Delta Dental’s generous education reimbursement policy to advance their education in fields related to their work, from undergraduate courses to postgraduate programs in business or technology. The family environment at Delta Dental surrounds our employees with support and encouragement professionally and personally. Always Committed to Excellence (ACE) awards recognize two employees each year for their achievements and their commitment to Delta Dental. ACE winners are nominated and selected by their coworkers, and the awards are highly valued. This year, 25 employees took on a personal goal to participate in the Go! St. Louis Marathon. The resulting teambuilding experience supported, motivated and encouraged each member to push through the challenges and complete the event.
Venessa Hunter, Information Systems, January 2010 ACE Mike Dietrich, Information Systems, July 2010 ACE

Barbara Bentrup, Chief Financial Officer

2010 Delta Dental Annual Report

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Delta Dental Annual Report 2010

Table of Contents for the Digital Edition of Delta Dental Annual Report 2010

Delta Dental Annual Report 2010
Letter from the Board Chair and the President
Understanding Health Care Reform
Perspectives on Leadership
Common Ground through Service Excellence
Internal Focus on Organizational Health
External Focus on Healthy Communities
The Final Perspective: Growth & Stability
A Few More Numbers for Delta Dental of Missouri
A Quick Perspective on 2010
2010 Board of Directors
Delta Dental Annual Report 2010 - Delta Dental Annual Report 2010
Delta Dental Annual Report 2010 - Letter from the Board Chair and the President
Delta Dental Annual Report 2010 - Understanding Health Care Reform
Delta Dental Annual Report 2010 - Perspectives on Leadership
Delta Dental Annual Report 2010 - 5
Delta Dental Annual Report 2010 - Common Ground through Service Excellence
Delta Dental Annual Report 2010 - 7
Delta Dental Annual Report 2010 - 8
Delta Dental Annual Report 2010 - 9
Delta Dental Annual Report 2010 - Internal Focus on Organizational Health
Delta Dental Annual Report 2010 - 11
Delta Dental Annual Report 2010 - External Focus on Healthy Communities
Delta Dental Annual Report 2010 - 13
Delta Dental Annual Report 2010 - 14
Delta Dental Annual Report 2010 - 15
Delta Dental Annual Report 2010 - The Final Perspective: Growth & Stability
Delta Dental Annual Report 2010 - A Quick Perspective on 2010
Delta Dental Annual Report 2010 - 18
Delta Dental Annual Report 2010 - 2010 Board of Directors
Delta Dental Annual Report 2010 - 20
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