Delta Dental Annual Report 2010 - 17

a few more numbers for

Delta Dental of Missouri
cost management
$344,733,521 saved for clients
35% Patient coinsurance 23% Network savings 8% Non-covered services 7% Eligibility savings 6% Plan maximums 5% Plan deductibles 5% Duplicate claims 4% Coordination of benefits 3% Non-network savings 2% Optional services 1% Professional review 1% Non-billable services

a quick

Perspective
Total groups Total members Clients retained Claims processed

on 2010

1,643 1,311,916 98.5% 2,225,081 99.5% $6,642,018 99.4%

Claims processed within 14 days Average weekly value of claims processed Accuracy of payments

$344,733,521 Aggregate savings to customers 804,466 96.4% 99.9% Calls to customer service Calls answered within 30 seconds Inquiries resolved on first contact Members satisfied with customer service Average tenure of our employees Delta Dental Premier dentists in the U.S. Delta Dental Premier dentists in Missouri Delta Dental Premier dentists in South Carolina Delta Dental PPO dentists in the U.S. Delta Dental PPO dentists in Missouri Delta Dental PPO dentists in South Carolina Number of children served through outreach programs Charitable donations and funding of oral health initiatives

membership
’06 1,154,512 ’ 07 1,249,157 ’08 1,320,560 ’09 1,362,794 ’10 1,311,916

99.7% 13 years 135,700 2,433 1,070 76,900 1,164 362 100,000 $1.5 million

employees
’06 106 ’ 07 109 ’08 116 ’09 118 ’10 113

2010 Delta Dental Annual Report

17



Delta Dental Annual Report 2010

Table of Contents for the Digital Edition of Delta Dental Annual Report 2010

Delta Dental Annual Report 2010
Letter from the Board Chair and the President
Understanding Health Care Reform
Perspectives on Leadership
Common Ground through Service Excellence
Internal Focus on Organizational Health
External Focus on Healthy Communities
The Final Perspective: Growth & Stability
A Few More Numbers for Delta Dental of Missouri
A Quick Perspective on 2010
2010 Board of Directors
Delta Dental Annual Report 2010 - Delta Dental Annual Report 2010
Delta Dental Annual Report 2010 - Letter from the Board Chair and the President
Delta Dental Annual Report 2010 - Understanding Health Care Reform
Delta Dental Annual Report 2010 - Perspectives on Leadership
Delta Dental Annual Report 2010 - 5
Delta Dental Annual Report 2010 - Common Ground through Service Excellence
Delta Dental Annual Report 2010 - 7
Delta Dental Annual Report 2010 - 8
Delta Dental Annual Report 2010 - 9
Delta Dental Annual Report 2010 - Internal Focus on Organizational Health
Delta Dental Annual Report 2010 - 11
Delta Dental Annual Report 2010 - External Focus on Healthy Communities
Delta Dental Annual Report 2010 - 13
Delta Dental Annual Report 2010 - 14
Delta Dental Annual Report 2010 - 15
Delta Dental Annual Report 2010 - The Final Perspective: Growth & Stability
Delta Dental Annual Report 2010 - A Quick Perspective on 2010
Delta Dental Annual Report 2010 - 18
Delta Dental Annual Report 2010 - 2010 Board of Directors
Delta Dental Annual Report 2010 - 20
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