Asia Pacific Voyages - September 2008 to April 2010 - (Page 78) details, details I M P O RTANT POL ICIES FOR YOUR REVIEW Reservations Travel agencies provide valuable service and counseling to prospective travelers. We encourage you to make your Holland America reservations with a travel professional. Travel agencies are not owned or controlled by Holland America Line. Your deposits and payments for Holland America’s services are to be paid to the travel agency with which you made your reservations. Since accommodations are limited by the number of staterooms on each ship, reservations should be made as early as possible. Travel documents will be issued only if and when full payment has been received by Holland America Line from the travel agency. Refunds for cancelled or unused services will normally be made to the same travel agency on the basis of the amount actually received by Holland America Line less any applicable cancellation fees and charges. You are responsible for obtaining from your travel agency monies either retained by the agency or received by the agency from Holland America Line. For further information visit our website at www.hollandamerica.com or call 1-877-sail hal. Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 25 years old; one adult chaperone is required for every five people under age 21. Upgrade Policy Holland America Line reserves the right to upgrade a guest or guests to more expensive category accommodations at no additional cost. Change Charges To cover administrative costs, a per-person charge will be made if you request a change in your travel arrangements after the final payment due date. Change charges are not assessed for stateroom upgrades or for the addition of services, unless air reservations are altered and/or travel documents must be reissued. normally be made to your travel professional. Travel professionals may impose their own cancellation fees. Agency fees of any nature are a matter to be decided on solely by the agency and guests. Name changes require the prior approval of Holland America Line and may not always be possible. Cruise contracts are nontransferable. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees. cruise Fares Traveling with Holland America Line is one of the best vacation values around. Your cruise fare includes accommodations aboard an elegant Holland America cruise ship, most meals and entertainment on board ship. Not included are items of a personal nature or optional programs or optional activities, such as alcoholic beverages, soft drinks, laundry and dry cleaning, shore excursions, medical, barber and beauty shop services. All fares are per person in U.S. dollars. cancellation Policy A full refund (except for amounts paid for CPP) will be made for written cancellations received by Holland America Line, 300 Elliott Avenue West, Seattle, WA 98119, prior to the date on which you are to commence travel by air, rail, sea or otherwise in accordance with the following Cancellation Policies. Please refer to the cruise fares pages of the appropriate Holland America Line brochure for the Cancellation Policy applicable to your cruise. Cancellation fees apply to the entire cruise booking, including cruise fare, nondiscountable amounts, air add-ons, ground transfers, pre-cruise and post-cruise hotel and tour packages. Guests who cancel within the dates shown below for any reason, including medical or family reasons, are subject to the following per-person cancellation fees: cAncE l l At iO n POlicY A Hotel Service Charge Our crew works very hard to make sure that every aspect of your cruise meets the highest standards. This includes those crewmembers who serve you directly, such as dining room wait staff and the stewards who service your stateroom each day. There are also many others who support their efforts whom you may never meet, such as galley and laundry staff. To ensure that the efforts of all of our crewmembers are recognized and rewarded, a Hotel Service Charge of $10 per passenger is automatically added to each guest’s shipboard account on a daily basis. If our service exceeds or fails to meet your expectations, you are free to adjust this amount at the end of the cruise. The Hotel Service Charge is paid entirely to Holland America Line crewmembers, and represents an important part of their compensation. A 15% service charge is automatically added to bar charges and dining room wine purchases. In terminals, airports, ports of call and on shore excursions, we suggest that you extend gratuities consistent with customary local practices. Deposit and Final Payment Requirements The per-person, per-cruise deposit requirements to secure reservations are listed with the cruise prices, and Cancellation Protection Plan costs are on page 75. A deposit is required at time of cruise booking. Cancellation Protection Plan, if desired, must be paid for at time of deposit; see Cancellation Protection Plan and Additional Baggage Protection for details on page 75. Final payment is due 75 days (Cancellation Policy A) or 90 days (Cancellation Policy B/C) prior to departure. In most cases, we are able to provide you with travel documents, including your cruise contract, approximately 30 days prior to departure. Travel documents, however, are issued only after final payment has been received by Holland America Line. Travel professionals should make checks payable and send to: Holland America Line Paymaster Corporation P.O. Box c34013 Seattle, WA 98124-1013 U.S.A. Payment by American Express®, VISA®, MasterCard® or Discover® card is also accepted. For faster processing, please include a confirmation number on your check. Travel professionals please note that MCOs will not be accepted. 75 – 57 days before commencing travel: an amount equal to deposit requirement; 56– 29 days before commencing travel: 50% of gross fare; 28– 16 days before commencing travel: 75% of gross fare; 15 days or less before commencing travel: 100% of gross fare. cAncE l l At iO n POlicY B 90–64 days before commencing travel: an amount equal to deposit requirement; 63–43 days before commencing travel: 50% of gross fare; 42–22 days before commencing travel: 75% of gross fare; 21 days or less before commencing travel: 100% of gross fare. cAncE l l At iO n POlicY c Fares, Non-discountable Amounts, Taxes and Surcharges Holland America Line reserves the right not to honor any published prices that it determines were erroneous due to printing, electronic or clerical error. Each cruise fare includes a “NonDiscountable Amount.” That portion of the fare is neither commissionable to travel professionals nor subject to reduction in the event of a percentage discount promotion, 2-for-1 promotion or otherwise. Fares quoted in this brochure are those in effect at the time of printing. If cost factors dictate the need for fare increases, Holland America Line may do so at any time prior to departure. Guests can cancel (without paying a cancellation fee) rather than accept a fare increase. This right does not apply to increases in Taxes or to 120–91 days before commencing travel: an amount equal to deposit requirement; 90–76 days before commencing travel: 60% of gross fare; 75 days or less before commencing travel: 100% of gross fare. Given that the resale of cancelled space will likely result in a lost opportunity to sell other space, these fees are due regardless of resale. Fees incurred as a result of cancellation cannot be applied to future bookings. Refunds will 78 e-brochures available online http://www.hollandamerica.com
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