South America 2009 - (Page 55) Rest Assured: Answers to Frequent Questions If something comes up and I have to cancel, am I covered? • Trip Interruption coverage provides will refer you to qualified local doctors who speak your language. I have a history of back trouble. What if my back goes out on the trip and we have to cut it short? Are my airfare and pre- and post-packages covered as well? Under the Platinum Plan there is no exclusion for pre-existing conditions. Compare that to other plans with long “wait” periods applying to pre-existing conditions. Does the Platinum Plan cover me if I am injured on shore? • Yes. If you purchased Holland America Line’s Fly Cruise Plan and/or our pre-/post-packages, you’ll get 80% (90% with Platinum Plan) of your air and package cancellation fees refunded when cancelling up to 24 hours prior to departure. If an emergency occurs during our trip, will I be able to see a doctor who speaks English? Absolutely! You’ll be reimbursed up to us$10,000 for covered emergency medical, surgical and dental care should you become sick or are accidentally injured while traveling. • If you have chosen the Platinum Plan, you’ll have access to a 24-hour hotline whose staff FArE PAid (uSd) StAndArd PlAn PlAtinuM PlAn $ 1,251 1,501 1,751 2,001 2,501 3,001 3,501 4,001 4,501 5,001 5,501 6,001 6,501 7,001 7,501 8,001 8,501 9,001 9,501 – $1,500 – 1,750 – 2,000 – 2,500 – 3,000 – 3,500 – 4,000 – 4,500 – 5,000 – 5,500 – 6,000 – 6,500 – 7,000 – 7,500 – 8,000 – 8,500 – 9,000 – 9,500 – 10,000* $ 119 139 159 189 229 269 309 349 379 409 439 469 499 529 559 589 619 649 679 $ 159 189 219 259 309 359 419 469 514 559 604 649 694 739 784 829 874 919 964 cancellation Protection Plan and Additional Baggage Protection cP P StAndA r d P lA n • *Above us$10,000, the Standard Plan cost is an additional us$30 and the Platinum Plan is an additional us$45, for each us$500 of fare or fraction of us$500. Rates are per person based upon each guest’s share of the total cruise fare plus NDA paid. Rates are subject to change. Fares and plan costs above are in U.S. currency. If your cruise fare is paid in Canadian currency, the plan cost will be payable in Canadian currency based upon the exchange rate used for your booking. Actual plan cost will be confirmed in Canadian currency at time of booking. The Standard and Platinum Cancellation Protection Plans are optional, must be purchased at the time of deposit and the costs are non-refundable. Trip cancellation protection is effective for any reason up to 24 hours prior to departure under the Standard and Platinum Plans. The Platinum Plan additionally offers cancellation protection for covered reasons within 24 hours prior to departure. All other benefits of the Platinum Plan are effective upon departure of your trip. Standard Cancellation Protection Plan does not incorporate any insurance coverage. The sole benefit is to provide Trip Cancellation protection up to 24 hours prior to departure for the individual guest purchasing the plan. Our Standard Cancellation Protection Plan (CPP Standard Plan) will allow you, for any reason, to provide written cancellation up to 24 hours prior to scheduled cruise or cruisetour departure and receive a refund equal to 80% of the applicable cancellation fee (90% if you purchased our CPP Platinum Plan). In addition, Holland America Line (HAL) automatically assumes an additional us$500 of liability for lost, damaged or delayed baggage of guests who purchase the CPP Standard Plan, still subject, however, to the limitations in our baggage policies. For example, we do not cover losses while baggage is in the custody of airlines. The baggage policies of HAL are explained in detail on page 67 in this brochure. The CPP Standard Plan is not insurance; it provides no rights other than those explained above. For example, it does not protect double-triple-quad occupancy rates should one or more members of your party cancel, nor does it cover expenses or unused services due to trip interruption. cP P P l At inuM PlA n • Our Platinum Cancellation Protection Plan (CPP Platinum Plan) enables you to supplement the CPP Standard Plan with insurance coverage and travel assistance services as well as increase your refund amount to 90% for cancellations made more than 24 hours prior to departure. The CPP Platinum Plan provides you with the following insurance benefits and services, in addition to the CPP Standard Plan benefits and larger refund: • Trip Cancellation coverage provides protection if you or a traveling companion must cancel for a covered reason during the 24 hours prior to scheduled departure. The plan reimburses your non-refundable cancellation charges or increased occupancy charges (if a traveling companion cancels) imposed by HAL. www.hollandamerica.com Cancellation Protection Plans Absolutely. You can cancel for any reason whatsoever up to 24 hours prior to departure. What’s more, you’ll get a refund. Other programs won’t give you any cancellation fees back for this type of situation because it is not a “covered” claim. protection if your trip is interrupted after departure due to a covered reason. The plan reimburses your unused (determined in the case of your cruise or cruisetour on a pro rata basis), nonrefundable land or sea expenses prepaid to HAL, airfare paid to return home and certain additional expenses up to us$100/day. Maximum benefit is 150% of your cruise/cruisetour cost. Trip Delay coverage provides reimbursement for reasonable additional accommodation and traveling expenses incurred to rejoin the trip in progress when you are delayed for more than 12 hours, due to covered reasons. Maximum benefit is us$1,000; not to exceed us$100/day. Emergency Evacuation coverage will pay the necessary costs of transportation, medical services and medical supplies if, due to a covered medical reason, you must be transported to medical facilities during your cruise or cruisetour. Maximum benefit is us$50,000. Medical Expense coverage reimburses up to us$10,000 for medical and emergency dental expenses incurred as a result of an injury or sickness that first manifests itself during your cruise or cruisetour. You will also receive the following 24-Hour Emergency Hotline Assistance Services, arranged by the CPP Platinum Plan administrator’s designated provider: Emergency Cash Transfer Assistance, Medical Consultation and Monitoring, Emergency Legal Assistance, Emergency Medical and Dental Assistance, Lost Travel Document Assistance and Emergency Medical Payment Assistance. There are no pre-existing condition limitations in the CPP Platinum Plan! Important note: This is a summary of coverage. Please refer to the Description of 24-Hour Emergency Hotline Services and Certificate of Insurance available from Holland America Line which contains the details of assistance services and insurance coverage, terms, conditions, exclusions and other applicable limitations. The CPP Platinum Plan is only available for U.S. and Canadian residents. The CPP Standard and CPP Platinum Plans are optional, must be paid at time of deposit and are non-refundable. The per-person, per-cruise costs for both plans are listed at left. The insurance coverage provided under the CPP Platinum Plan is underwritten by Virginia Surety Company, Inc., under policy #htp04915 and the CPP Platinum Plan is administered by BerkelyCare, a division of Affinity Insurance Services, Inc., and, in CA: AIS Affinity Insurance Agency, Inc. also d/b/a Aon Direct Insurance Administrators, License #0795465. The program provides limited health insurance benefits and does not provide basic hospital, basic medical or major medical insurance as defined by the NY State Insurance Department. The CPP Standard Plan is not insurance and is administered by Holland America Line Inc. http://www.hollandamerica.com
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