South America 2009 - (Page 59) by governmental or quasi-governmental authorities, including port authorities, relating to any aspect of your cruise or tour. If governmental action results in any element of Taxes exceeding the estimates used by Holland America Line for purposes of preparing this brochure, we reserve the right to pass through the extra amount. Similarly, Holland America Line reserves the right to impose or pass through fuel surcharges, security surcharges or similar incidental surcharges. No right of cancellation exists under either of these circumstances. Guests with Disabilities We do not discriminate against persons on the basis of disability. We seek, to the extent feasible, to accommodate the needs of persons with disabilities. We have a limited number of staterooms designed for wheelchair access. Service animals are permitted on board ships if prior arrangements have been made. Certain land and shore facilities may not be fully accessible to persons with disabilities. While Holland America Line endeavors to contract with companies which provide accessible services and facilities, we cannot guarantee that all services and facilities will be fully accessible. In limited situations where an individual with a disability would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we may find it necessary to ask the individual to make alternative travel arrangements. We must be notified of any special medical, physical or other requirements of guests at the time of booking. Please contact our Access and Compliance Department via e-mail at halw_access@hollandamerica.com, via fax at 1-800-577-1731 or via tty at 1-800-254-8669. Baggage Policy Holland America Line will carry as baggage only your personal effects for your wearing, comfort or convenience during your travel with Holland America Line. Your baggage needs to be placed in securely constructed and locked suitcases or trunks. If your travel includes a land component, you are limited to two pieces of checked baggage and one overnight or light flight bag which must remain in your custody at all times. Holland America Line does not assume any liability for loss of or damage to or delay of perishable items, medicine, liquor, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, computers, cellular telephones, cameras, hearing aids, electric wheelchairs, scooters, or other video or other electronic equipment, binoculars, film, videotape, computer disks, audio disks, tapes or CDs. These items should not be left lying about the ship or your stateroom, nor should they be left unattended on other vessels, railcars or other vehicles or in hotels, nor placed in luggage other than the bag you carry with you. In addition, Holland America Line will not assume any liability for any loss of or damage to carry-on baggage left unattended on the ship or on other modes of transportation or in hotels. Holland America’s ships provide, at no extra charge, either safe-deposit boxes in the ship’s Front Office or stateroom safes. Certain hotels may also provide similar facilities. Your use of safe-deposit boxes, stateroom safes or similar facilities will not increase Holland America’s liability as described below. Holland America Line cannot be responsible for any loss, delay or damage that occurs before baggage comes into Holland America’s actual custody when you begin your travel with us or after baggage leaves Holland America’s actual custody at the end of your travel with us. In particular, please note that we assume no responsibility for loss, damage or delay while baggage is in the custody of airlines. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America’s liability will not exceed us$100 (us$600 for guests who have purchased Cancellation Protection Plan) unless you have specified to Holland America Line in writing the true value of your property and paid to Holland America Line before departure 1% of the value in excess of Medical Services/Infants/Pregnancy Each of our ships is equipped with limited medical facilities that are staffed by a physician and registered nurses. The physician is an independent contractor. There will be a fee charged for all medical services and medications obtained on board. If you become ill during the cruise and the physician is unable to care for your needs on board, you will be transferred to medical facilities on shore. If your condition will require that you have special medical apparatus or assistance on board, we must be made aware of that at time of booking in order to determine whether we can accommodate your needs. If you are using prescription drugs, please bring an adequate supply with you and keep them in your carryon luggage. We will not accept reservations for infants 12 weeks or younger at time cruise commences, or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. Ships’ Registry The ms Amsterdam, ms Prinsendam, ms Veendam and ms Statendam are registered in The Netherlands. Holland America Line has registered trademarks in the United States and various foreign countries for the names and phrases “Holland America,” “Holland America Line,” “Signature of Excellence,” “AirPlus Service,” “Oceans Apart,” “Club HAL,” “Sunfarer” and “A Tradition of Excellence” as well as for the modern and antique ship design logo. Should you need to contact Holland America Line prior to sailing, please use this address: Holland America Line Inc. 300 Elliott Avenue West Seattle, Washington 98119 U.S.A. Passports/Visas/Immunizations All guests must carry their valid passports. In addition, certain countries may require entry visas. We strongly recommend carrying a passport that is valid for at least six months beyond the completion date of your travel, as this is required by some countries. You are responsible for securing proper documentation for the countries visited on your cruise or land tour. Boarding may be denied or fines may be levied against those guests without proper documentation. Payment of any fines levied is the responsibility of the individual guest. www.hollandamerica.com Details, Details Information on visas may be obtained by contacting Zierer Visa Service at 1-866-788-1100 or sending an e-mail to info@zvs.com. Non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form i-551), commonly known as a Green Card. Furthermore, visiting certain foreign countries may require that you be inoculated prior to leaving the U.S. Please check with a travel medicine specialist or local health department for specific recommendations and/or requirements. Please note that some countries have special requirements for minors (under age 18) who are not traveling with both parents. Please discuss this with your travel professional. us$100 or us$600, as applicable. In that event, Holland America Line’s liability will be limited to the amount so specified. Responsibility The ms Amsterdam and ms Prinsendam are owned by HAL Antillen N.V. and chartered to Holland America Line N.V. The ms Veendam and ms Statendam are owned by HAL Nederland N.V. and chartered to Holland America Line N.V. All of these entities are affiliates of Holland America Line Inc. Transportation aboard the ship is provided solely by the Shipowners and Charterers and pursuant to the Cruise Contract that you will receive prior to embarkation. A copy of the form of cruise contract will be provided upon request or can be viewed on our website: www.hollandamerica.com. Please note that the contract includes a clause specifying certain courts in the State of Washington as the exclusive forum for resolving disputes. Non-Holland America Services (such as airlines and ground carriers, shore excursions, restaurants, air ambulance, hotels and shoreside physicians) are generally performed by independent contractors. These NonHolland America Services are solely at your risk and subject to the terms or arrangements made by you or on your behalf with the independent contractor. We assume no responsibility with respect to these Non-Holland America Services (including cancellation, delay, injury, death or damage to property) even though we may collect monies or make bookings. Situations may arise which, in our opinion, make it necessary for us to cancel, advance or postpone a scheduled departure, change itineraries or make substitutions involving hotels, restaurants, ports of call, other travel components, vessels or other modes of transportation. In that event, we do not assume responsibility or liability for any resulting losses, expenses or inconvenience. Your full cruise fare will be refunded, however, if the cruise is cancelled prior to initial embarkation. We are not required to make refunds once travel commences, regardless of the reason for guests being unable to complete their travel. http://www.hollandamerica.com http://www.hollandamerica.com
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